The Westin Maui Resort & Spa in Lahaina, HI

2365 Kaanapali PkwyLahaina, HI 96761
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Starting at
$299.00
INSTANT CONFIRMATION

Overview

A contemporary resort located in scenic Lahaina, Hawaii, The Westin Maui Resort & Spa offers oceanfront accommodations just minutes from the Kaanapali Golf Course Resort South, the Whalers Village shopping and dining complex, and more. Guests can enjoy complimentary Wi-Fi, multiple dining options (some with live entertainment), a fitness center, four outdoor pools, a business center and more.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Children's Program
  • Elevator
  • Express Checkout
  • Gift Shop
  • Guest Laundry
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Sauna
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Beachfront
  • Babysitting/Childcare
  • Airport Transportation (complimentary)
  • Valet Parking
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Poolside Bar
  • Swim-up bar
  • Coffee Shop or Café
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Shuttle Services - Limited (free)
  • Snack Bar/Deli
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Description

from The Westin Maui Resort and Spa
Check-In: 3:00pm Check-Out: 12:00pm

Location.
The Westin Maui Resort & Spa is located on the beach in Lahaina's Kaanapali neighborhood, close to Whalers Village, Kaanapali Beach, and Kaanapali Golf Courses. Other points of interest near this spa resort include Black Rock and Maui Theater.

Resort Features.
Dining options at The Westin Maui Resort & Spa include a restaurant, a coffee shop/café, and a snack bar/deli. A swim-up bar, a poolside bar, and a bar/lounge are open for drinks. Room service is available 24 hours a day. Recreational amenities include an outdoor pool, a children's pool, a health club, a spa tub, and a sauna. The property's full-service health spa has massage/treatment rooms and beauty services. This 4-star property has a business center and offers a meeting/conference room, secretarial services, and limo/town car service. Wireless Internet access (surcharge) is available in public areas. This Lahaina property has 4181 square meters of event space consisting of banquet facilities, a ballroom, and exhibit space. The property has an area shuttle, which is complimentary. Wedding services, concierge services, tour/ticket assistance, and tour assistance are available. Guest parking is available for a surcharge. Additional property amenities include a rooftop terrace, multilingual staff, and gift shops/newsstands. This is a smoke-free property.

Guestrooms.
759 air-conditioned guestrooms at The Westin Maui Resort & Spa feature laptop-compatible safes and coffee/tea makers. All accommodations have lanais. Beds come with pillowtop mattresses, signature bedding, and premium bedding. Bathrooms feature shower/tub combinations, designer toiletries, bathrobes, and hair dryers. Wireless Internet access is available for a surcharge. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. Televisions have pay movies. Rooms also include safes, windows that open, blackout drapes/curtains, and electronic check-out. Guests may request a turndown service, in-room massages, and wake-up calls. Housekeeping is available daily.

Notifications and Fees:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 31.25 per accommodation, per night (effective 2 October 2012)
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Fitness center access
  • Internet access (may be limited)
  • In-room bottled water
  • Self parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Buffet breakfast fee: USD 27.95 per person (approximately)
  • Fee for in-room high-speed Internet (wired): USD 13 (for 24 hours, rates may vary)
  • Valet parking fee: USD 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
Minimum check-in age is 18. You must present a photo ID when checking in. Your credit card is charged at the time you book and nightly resort fee collected at check-in/out. Bed type and smoking preferences are not guaranteed. Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Tripster Customer Reviews

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TripAdvisor Reviews
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karlos5366
Capitola, California
"Construction Nightmare"
TripAdvisor user rating 1 out of 5
Reviewed December 15, 2019 NEW
We came to the Westin Maui Resort & Spa through an offer to see their new Ocean Resort Villas. When we booked about 6 months prior to our December visit, we were told there was some renovation going on, but it should be completed by the time of our visit. Wrong! After requesting an ocean view room upgrade, we were placed in the Ocean Tower wing in a beautiful room on the 7th floor overlooking the pool complex and the ocean. We also overlooked a massive construction project. Two of the five swimming pools were shut down. Stone masons were continually cutting and grinding the paving stone for this area. The compressors and grinders could be heard all day long. Massive earth moving tractors were jack-hammering out the old concrete structures at the base of our building as well. The walk to our elevators was deafening. The construction limited food and beverage options as well. There was a buffet breakfast available until 11am, and after that only a few food trucks. There was a small bar in the buffet area that offered drinks. Our room service order for a couple sandwich wraps was terrible. The outer wraps were slimy and appeared to have been prepared well in advance. On our last day, both my wife and myself spent hours on the toilet after eating at the breakfast buffet. (To their credit, the hotel staff and security took this food issue very seriously when we reported it.) I spoke with the hotel manager about our experiences. She apologized for our inconvenience, and then told me we had been warned when we booked that there was "some renovation" going on. As a compensation for our inconvenience, we appreciated when she removed our room upgrade charges. The staff and management at the hotel did their best to make a bad situation better for us. Everyone was helpful and polite, but the level of construction noise was just way too much for us.
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pennykim
Dallas, Texas
"Stop Complaining & Research (First World Problems)"
TripAdvisor user rating 4 out of 5
Reviewed December 14, 2019 NEW
I've read many reviews by many disappointed guests before deciding to book this Westin in Lahaina. Let me tell you that this property is gorgeous and many of the complaints are written by people who are the type to complain about anything and everything. I'm here right now and this resort deserves at least 4 out of 5 stars. I'm a Platinum Marriott Bonvoy member so my valet parking was waived, I got an upgrade to the superior ocean view tower and I could choose free breakfast or 1,000 points to my account. If you're concerned about the construction noise (which I never heard since checking in at 2:00pm and laying out at the pools), be sure to book mountain view or ocean view in the Ocean Tower. The construction area is directly below the Beach Tower. See my picture of what the construction looks like on the outside of the property. Yes, it looks unfinished and out of place, but it's not a burden or distracts from the beach. Marriott is making this resort better - to do that, they need to renovate and they're doing their best to accommodate visitors in the best way they can. They have communications regarding the inconvenience everywhere: when you book the hotel on Marriott.com (that's why they're having a "renovation" reduced nightly rate), when you check in (they hand you a printed paper apologizing for the renovations), and on signs throughout the property. If you do the research, you'll know what you're walking in to. When I arrived, I realized it wasn't that big a deal as others have made it. I was on floor 11 and the carpets in the hallway are bunched up and worn down (but that's part of the renovation). It didn't bother me because I'm not paying to sleep on the hallway carpets - I only care about the shape of my room. Speaking of, my room was clean, spacious, and had a wonderful balcony view where I could see the pools below and watch the sun set. See my photos. The only reason I didn't give 5 stars is because I could hear my neighbor's conversations, door slamming, music, and baby crying through the walls. I brought earplugs and you should too if you're a light sleeper and plan to stay here. From the hotel pools you can walk directly onto Ka'anapali Beach (some say it's the #1 rated beach in all of Maui) and walk along the sand to Black Rock (the Sheraton). It took me a leisure 15 minutes. There's several restaurants along the beach you can try. The hotel also offers a free shuttle to the Sheraton as well as its other sister Marriott properties if you're interested. Whaler's Village (if you're into Louis Vuitton and boutique shopping) is just around the corner of the Westin. You'll find gelato, Subway, and ABC Store where they have some fresh and spicy poke! Yum. I talked to four different hotel employees - unfortunately the young woman behind the Elite desk was flushed and a bit dismissive, but the other three employees who helped me were all smiles and friendly. Sometimes you have good customer service and sometimes you don't - it's not fair to dismiss the whole faculty because of one bad egg. I didn't dine on this property so I can't comment on their food, but I found it convenient they had a sundry shop where I could pick up reasonably priced snacks and drinks. There's a coffee shop and bar downstairs in addition to the pool bar - so plenty of options. I'll wrap up with my favorite thing about this Westin. When you first step through the main entrance you'll be impressed once you get to the end. Talk about making first impressions! You're greeted with the sound of a waterfall and pink flamingos with a solo black swan. The koi swimming beneath them are as big as a medium sized dog. You'll hear birds chirping overhead in the palms and smell the familiar Hawaiian scents of plumeria and the ocean. I instantly fell in love with this newly renovated (see what I did there?) part of the hotel. The ambience is relaxing and clearly beautiful - how can anyone be disappointed for long here? Go ahead and book it and enjoy it. I sure did!
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medanne1
Lahaina, Hawaii
"Construction be darned"
TripAdvisor user rating 4 out of 5
Reviewed December 14, 2019 NEW
In spite of listening to noisy machinery all day our stay was pleasant. Staff is very friendly. Pools are nice and poolside service is fast and attentive. The food varies depending on where you order. The fish tacos poolside were way overcooked. The room service tuna salad sandwich was great. Rooms are nice and big.
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sfpdf
San Francisco, California
"Bit of a Hot Mess"
TripAdvisor user rating 3 out of 5
Reviewed December 13, 2019 NEW
We stayed here under a time share deal: 5 nights for about $800 (not including the infamous parking and resort fees) if you put up with a time share presentation (which we did, contemplated buying [and did not, but are going back to one of the units for another 5 night stay in the next 15 months or so]). Let me say that my review would be 5 stars but for the construction, about which others have commented. It's important to discuss why the construction is such an issue, since I just came back from a hotel (Mousai in Puerto Vallarta) which is under construction but which I gave 5 stars. Here's the rub with the Westin's construction: 1) it's aesthetically awful, marring views whether you're facing the hills or the ocean, and noisy to boot (although apparently the pneumatic drilling was scheduled to end the week after I left); 2) it's inconvenient, since there's construction between the hotel and the beach, and 5 minute waits to get past the construction while equpiment was moved were common; and 3) it affects the amenities, since the hot tub and restaurant were closed, and the gym was moved to a much smaller space. Since none of this was advertised, we complained; the initial desk clerk was totally unmoved, borderline rude, and gave us nothing. When we went back and asked to speak to the manager, we got a better result, getting moved to an ocean view room and a free breakfast (though not getting the pesky fees removed). Otherwise, the room was clean and spacious, a bit dated but still nice. Good to excellent toiletries, linens and bedding. Landscaping is wonderful. Small gym was good and free breakfast was great. After the initial desk clerk experience, staff was very pleasant and helpful. Beach is clean and nice but narrow; nearness to Whaler's Village was a plus. I do wish the pools were set up better for lap swimming, but I guess the hotel knows its audience. The bones are there for a great resort when the construction is finished, but consider yourself forewarned if you go beforehand.
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270trinityj
Anchorage, Alaska
"Not the same as it used to be"
TripAdvisor user rating 3 out of 5
Reviewed December 12, 2019 NEW
We have stayed at the Westin for the last 4 years now and have loved it every time. We returned this year and learned that it was recently taken over by the Marriott. This new management has completely changed everything and not for the better. The construction begins at 8 am and is very disruptive and annoying when you're trying to sleep. We stayed in the deluxe ocean view which was right above the construction. The pool is no longer an open floor plan, its very blocked off. The restaurant is not available either. The pool area used to have cabanas that made it easy to relax and choose how much sun you let in. However, they have installed new cabanas that are either in total shade or total sunlight all day long. Not only are many guests complaining about the changes, but the staff is as well. We used to really enjoy staying here, but this trip has been completely different. The property is well kept and the staff is extremely friendly and helpful, but the overall experience just isn't as relaxing and peaceful like it used to be. It cost more than it should considering the inconveniences.
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