The following purchase policies are designed to ensure your understanding of the purchase process on this site. If you have any questions about the information below, please contact us.
For every activity or accommodation, you purchase, you will receive a related E-Ticket or Travel Voucher displaying the booking information, date, times, number of tickets or rooms and the confirmed order number. Please refer to each E-Ticket or Travel Voucher for redemption instructions. Some activities or accommodations may require a printed version be presented upon arrival.
We accept all major credit cards, to include; MasterCard, Visa, Discover and American Express. Debit cards, displaying the same brands are also accepted. Gift cards, however, due to the lack of proper billing address verification, may or may not be approved. All monies for all products are collected at time of purchase.
All charges are posted as Tripster on your billing statement.
Pricing and Availability
We sell products on behalf of theaters, hotels and attractions, which means we do not set the ticket prices, room rates, admission costs, or booking rules, such as cancellation policies. Also, we do not control the inventory of theater seats and seat selections, hotel rooms and attraction admissions. These are managed by the products directly.
Tax Recovery and Processing Fees
Tripster, in connection with facilitating your travel arrangements, is required to pay to our travel suppliers an amount equal to certain taxes, governmental fees and other charges that such supplier must remit to the appropriate taxing authorities. In order to recover the amount of such taxes, governmental fees and other charges, Tripster imposes a tax recovery charge on our transactions. In addition, Tripster charges a service fee to cover the costs incurred in servicing your travel reservations.
Occasionally, hotels, theater shows or attractions are cancelled or closed due to weather conditions or situations affecting the property, performer, staff or audience. When this occurs, we make every effort to ensure you receive a prompt refund of the ticket price or admission. If a hotel, show or attraction provides an alternate or was moved or rescheduled, they may set refund limitations.
Cancellation deadlines, if allowed, will vary for each item purchased based upon the guidelines of the products you have selected. The cancellation date for each selected item in your order is displayed prior to purchase in the Cart and Checkout Pages. After purchase, you can locate these dates on your E-Tickets/Travel Vouchers and Order Receipt.
You may make changes or complete cancellations to one or all of the products in your order so long as the change or cancellation is made by the cancellation date posted on your receipt and E-Ticket/Travel Voucher. Any changes or cancellations made after the allowed cancellation date are subject to penalty or complete forfeiture.
In the event of cancellation, and the cancellation occurred by the allowed cancellation date, the value of the resulting credit will be placed on your account. You may use that credit to make future bookings or, if your cancellation was less than 90 days from your original charge date, you may elect to receive a refund of your credit back to your original form of payment. To do so, please contact us to request the refund.
Update September 16, 2020: Due to the higher volume of changes and cancellations resulting from complications of planning travel around COVID-19, refunds are taking anywhere from 6-8 weeks to process.