Sheraton Princess Kaiulani in Honolulu, HI

120 Kaiulani AveHonolulu, HI 96815
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Situated in scenic Honolulu overlooking Waikiki Bay, the contemporary Sheraton Princess Kaiulani resort offers comfortable accommodations just minutes from the Diamond Head State Monument, the Honolulu Museum of Art and more. Guests can enjoy a buffet-style restaurant with nightly entertainment, a poolside bar, a fully equipped fitness center, a freshwater outdoor pool, a business center and more.

Important Information

You must present a photo ID and E-ticket when checking in. A valid credit card required for incidentals and nightly resort fee collected upon check-in/out. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Gift Shop
  • Guest Laundry
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Room Service
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Poolside Bar
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
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from Sheraton Princess Kaiulani
Check-In: 3:00pm Check-Out: 11:00am

Sheraton Princess Kaiulani is located near the beach in Honolulu's Waikiki neighborhood and close to Waikiki Beach, Ala Wai Golf Course, and Diamond Head. Additional points of interest include Fort DeRussy and Hawaii State Capitol.

Hotel Features.
Dining options at Sheraton Princess Kaiulani include 2 restaurants. A poolside bar and a bar/lounge are open for drinks. Room service is available during limited hours. Recreational amenities include an outdoor pool and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms and audiovisual equipment. Wireless and wired high-speed Internet access is available in public areas (surcharges apply) and the hotel has a computer station. This Honolulu property has event space consisting of banquet facilities and conference/meeting rooms. Concierge services, tour/ticket assistance, and tour assistance are available. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include multilingual staff, gift shops/newsstands, and laundry facilities. The property has designated areas for smoking.

1,142 air-conditioned guestrooms at Sheraton Princess Kaiulani feature coffee/tea makers and safes. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Guestrooms offer complimentary newspapers. Televisions have premium cable channels and pay movies. Rooms also include windows that open, irons/ironing boards, and clock radios. Guests may request a turndown service, hypo-allergenic bedding, and wake-up calls. Housekeeping is available daily.

Notifications and Fees:

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 26.18 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room bottled water
  • Self parking
  • Welcome amenities
  • Additional inclusions
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 75 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy.
You must present a photo ID when checking in. Nightly resort fee collected upon check-in/out. Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Tripster Customer Reviews

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TripAdvisor Reviews
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"Comfortable/Good Location"
TripAdvisor user rating 3 out of 5
Reviewed January 15, 2020 NEW
We spent 2 nights here, one of which was Halloween, before we boarded NCL/POA cruise from Honolulu port. We were located in the Tower. The room view, the cleanliness and comfort were all very good. I'd rate this hotel average, as I think most, if not all of them, are woefully overpriced. This stay was part of an airfare/hotel package our agent booked through Apple. The location of this hotel was very good - we were able to see the Halloween revelers within a short walking distance from hotel, on Kalakaua Ave. The location is also very good for walking to take in the various sights. The historic Moana Hotel, built in the 19th Century, was nearby and we had a view of this spectacular Hotel from our balcony.The outside pool area had a bar and cafe service area that was very nice. One complaint I had was that we spent a long time waiting to get on elevators at certain times. Even though I rate this as average, I don't really have negative things to say about our specific room or the hotel itself. Again, I think the tourist hotels are NOT value priced. Also, I thought a continental breakfast would have been a nice addition.
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Aberdeen, Washington
"nice location"
TripAdvisor user rating 3 out of 5
Reviewed January 12, 2020 NEW
stayed at the Sheraton princess for new years. we had a room in the princess tower room was clean and looks like it had been just remodeled. The room was small but then again we weren't in Hawaii to spend all our time in the room, so it worked okay for us. The hotel has a pool, bar and a restaurant. we ate at the bar and had a few drinks,was pretty standard bar food. There is also a restaurant on site but only saw it open for a breakfast buffet Staff was friendly and willing to help.
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"More like 2 star hotel at best!"
TripAdvisor user rating 1 out of 5
Reviewed January 12, 2020 NEW
Read some negative reviews prior to choosing this Hotel but since this property is listed as part of Marriott Bonvoy Hotels I thought it can’t be that bad! Well at check in I presented my Marriott Bonvoy credit card. I asked the front desk how late can we check out for a later flight although my previous experience with Marriott Hotels allows 2:00 pm late checkout for elite members. She asked me if I have a SPG acct number for late checkout. I had to look for my SPG acct number from my old emails just to checkout at 1:00 pm instead of 11:00 am. Walked up in the room, as soon as we opened the door, the strong smell of paint hit us, the carpet is so filthy from the hallway to the room. I called the front desk and told her we can’t stay in this room to transfer us to another room. The front desk sent a new room key to transfer to another floor, same old bldg. The smell of new paint is not as strong but the dirty worn out carpet is staring at me. There’s just no way I can stay here for nights, Motel 6 is probably in better condition. Finally I went back to the front desk and told her I am willing to pay for an upgrade if another room in a different wing is available. This employee actually said she’ll upgrade the room at no charge, not the same employee who checked us in. The room we transferred to is on a different wing/building with a balcony too! She also called to apologize after she realized the room she transferred us to has 3 twin beds but my husband is too tired and said it’s okay we’ll just sleep on separate beds for 4 nights! I don’t see how Marriott’s rating for this hotel is category 6, not even category 3 in my opinion! Do not waste your Bonvoy points or your money, choose another Bonvoy Hotel if you don’t want to ruin your vacation.
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Makati, Philippines
"Location Great. Disgusting $33/n Resort fee though"
TripAdvisor user rating 3 out of 5
Reviewed January 11, 2020 NEW
Pros: Fantastic location, walkable to many dining choices, the beach (Waikiki) and shopping, souvineers. Wifi worked good, Beach view, high floor room and comfortable sleep. Cons: outdated old hotel. Disgusting $33/night resort fee, confusing numbering of the parking system Garage (and $35/night for parking .. wow). Definitely not a category 5 hotel as per the bonvoy ratings (more like a Cat 3 hotel in any other city). Food/breakfast buffet: as Platinum elite members we enjoyed a free breakfast each of our two mornings there but as a vegan famliy (wife, son and I) we had no hot breakfast items (which typically are hot bacon, hot sausage and ommeltte station) unfortunately so if you're vegan, you may want to choose a different option than the breakfast buffet unless you'er in the mood to eat bread and fruit (only). There is no lounge or other special feature for Platinum elite guests btw. The pool looked a bit small but cozy and up front by the dining. I think it's only open daylight hours (closed at dinner time?) Anyways; I don't think we'll be back to his hotel next year when we return to Hawaii for more exploring. Thanks anyways. Final note on staff/service: excellent, friendly and professional.
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Vancouver, Canada
"Great location "
TripAdvisor user rating 5 out of 5
Reviewed January 09, 2020 NEW
We keep coming back here for two reasons... location and affordability. If you’re looking for brand new, luxury, posh rooms...this is not for you. They have redone areas like rooms, elevators... but it is an older hotel. Pros - right across street from Waikiki beach, chair rental with fruit/water delivery to beach, pool that’s never too busy and great staff. It’s in the middle of the “strip” so it’s great for shopping, eating beach-going. Cons - in room safe is huge but not bolted down. They say it’s being torn down for years now but I hope not.
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