Hilton Waikoloa Village in Waikoloa, HI

69-425 Waikoloa Beach DrWaikoloa, HI 96738
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Located on 62 acres on the Kohala Coast, the Hilton Waikoloa Village resort offers upscale accommodations near Dolphin Quest Hawaii and other top attractions. The resort features free Wi-Fi, on-site dining options, a spa, a fitness center, two golf courses, three pools, eight tennis courts, a black-sand beach, and a swimming lagoon, complete with green sea turtles, a dolphin experience and more.

Good To Know

from Ashley, one of our Waikoloa Travel Experts
  • Amenities include free WiFi, two golf courses, three pools, tennis courts, and a swimming lagoon.
  • Located near Hapuna Beach State Park and Waikoloa Village Golf Club.
  • Dine at one of the 13 onsite restaurants and dining establishments.
  • Self- and valet parking is available for a fee.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Express Checkout
  • Gift Shop
  • Guest Laundry
  • Bar/Lounge
  • Meeting Facilities
  • Room Service
  • Sauna
  • Golf Course Adjacent
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Beachfront
  • Valet Parking
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Pool Table/Billards
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Waterslide
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from Hilton Waikoloa Village
Check-In: 3:00pm Check-Out: 12:00pm
Hilton Waikoloa Village is located on the beach in Waikoloa's Kohala Coast - Waikoloa neighborhood and local attractions include Hapuna Beach State Park and Waikola Village Golf Club. Other regional attractions include Pu'ukohola Heiau National Historic Site and Mauna Kea Beach.

Resort Features
Dining options at Hilton Waikoloa Village include 13 restaurants. A poolside bar and a bar/lounge are open for drinks. Room service is available during limited hours. Recreational amenities include a golf course. Also located on site are a children's pool, a health club, a sauna, and a steam room. The property's full-service health spa has body treatments, massage/treatment rooms, facials, and beauty services. This 4-star property has a business center and offers a meeting/conference room, secretarial services, and a technology help-desk. Complimentary wireless Internet access is available in public areas. This Waikoloa property has event space consisting of banquet facilities, a ballroom, and exhibit space. Business services, wedding services, tour/ticket assistance, and tour assistance are available. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/café, a concierge desk, and a children's club. The property has designated areas for smoking.

1,241 air-conditioned guestrooms at Hilton Waikoloa Village feature coffee/tea makers and safes. All accommodations have lanais. Beds come with premium bedding. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, designer toiletries, and hair dryers. In addition to desks, guestrooms offer multi-line phones with voice mail. Televisions have premium cable channels and pay movies. Blackout drapes/curtains, electronic check-out, and irons/ironing boards are also provided. Guests may request a turndown service, in-room massages, and hypo-allergenic bedding. Housekeeping is available daily.

Notifications and Fees:
The charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
  • Resort fee: USD 40 per accommodation, per night

Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):
  • Internet access (may be limited)

  • Phone calls (may be limited)

  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: USD 27 per night

  • Valet parking fee: USD 37 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Policy
You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed. Your reservation is prepaid and is guaranteed for late arrival. Resort fee due at check-in. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Tripster Customer Reviews

Have you been to Hilton Waikoloa Village? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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Honolulu, Hawaii
"Discrimination against locals"
TripAdvisor user rating 1 out of 5
Reviewed December 11, 2019 NEW
I first checked into this beautiful property in Oct 2019.The experience was so wonderful that my husband and I returned on 11/30/19 & this time brought our grandkids. My second experience was very different from the first. The rooms and facilities are wonderful and have no complaints. When I checked in, I stood in line by the Hilton Honors side however did not stand between the stanchions. The gal there was a hapa looking gal (a little on the chubbier- full bodied side) who was attending to another guests. I waited patiently on the side but during that time a Caucasian guest was also waiting and stood in between the stanchions. Apparently the stanchions is the correct place to wait however I had my grandkids, so it was easier for me to be on the side directly facing the agent at the desk & not stand between the stanchions. My granddaughters are 2 and 5 and do tend to wander so waiting on the side was practical for me.The gal did give me eye contact and after she was done looked over to the Caucasian guests and brought them to the line before me. She knew I was next however took them first. I actually said I was in line but stated I wasn’t standing between the stanchions. I feel like I have been discriminated against because of my color (brown skin) and that I am a local. It left a bad feeling, however I tried to brush it off during the trip as to not spoil it for the sake of my granddaughters. I’m in the industry myself and so when I travel I like to receive good service and when the services are bad, I do want to let upper management know in that company, so they will not get affected and continue their success in this business. I tried to ignore it and waited till my husband arrived as he was out front with Valet to get our bags checked.My intent of this review it that this is a wonderful property however the staff needs training or to be reminded of guests services and act as hosts. Later during our stay the same gal was at the Concierge and when I asked what time the boats arrived she was very quick and short/curt with me as if I was bothering her. Upon check out, I again had a negative experience, I had asked what was the final balance on my bill and the gal who checked me out was very rude and said “it’s on your bill, the final page”. No aloha and thank you for staying at your resort. I didn’t spend a lot of money to experience this kind of service, I was appalled with the service that the agents provided. These little gestures are important to each paying customer.Maybe it’s because I’m local and not the Caucasian guests who is often stereotyped as the big spenders.I’m a blue collar worker who has worked 35 years in this industry who could afford to treat their family to a weekend getaway. This is not the service I want nor the experience to brag about to others.I didn’t get the names of the 2 employees as I have said I had my granddaughters with me and they were a handful.I sent this review to the General Manager who did call me however it appears he doesnt believe my claim and said he would review the cameras to validate that this actually happened? He would share my experience to the staff and that was all, no goodwill gesture provided.
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Redondo Beach, California
"Nice stay, but would stay elsewhere next time."
TripAdvisor user rating 3 out of 5
Reviewed December 11, 2019 NEW
On the fence giving this hotel a 3 or 4. We stayed here for our honeymoon in 2010. We loved it and we were so excited to come back with our two kids in November 2019. We stayed in the Ocean Tower, we upgraded to a larger room so it would be easier for the kids to sleep and take naps. The larger room was fine, but outdated. The issue here is that it is SO FAR AWAY. The tram was down for construction so you had three options to get to the pool area - walk, boat, or shuttle. Neither the bus or the boat come regularly (though the hotel will tell you they do). So every single time, we walked. We walked with our 2 and 4 year olds ten minutes each way. It was exhausting to say the least. Service at the restaurants was slow and pricey (it is Hawaii after all), but the food was overall decent. Certain kids meals, like the hot dog and grilled cheese, are free with the purchase of an entree. Moving on to the pools. They were chilly. Neither of my kids lasted very long in the pools. My daughter was so excited for the slides but was too short. We were hoping the kids pools would be a bit warmer but unfortunately that wasn't the case. The lagoon was probably the best party. A tad bit warmer than the pools and loved that they could play in the shallow ocean water. Overall the stay was good. Nothing stellar. We transitioned to a condo after our nights at the Hilton and found that to be much more enjoyable.
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Prior Lake, Minnesota
"Something For Everyone"
TripAdvisor user rating 4 out of 5
Reviewed December 11, 2019 NEW
Hilton Waikoloa has a variety of regular hotel rooms and condos, some with great golf course and ocean views combined. They have golf, dolphin training, great natural lagoon and incredible multi-pool recreation area with slides, waterfalls and more. Close to some local attractions and plenty of hiking paths throughout the property. Several fun restaurants, from pool side to formal dining.
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Calgary, Canada
"HUGE property . . . need a tram or boat to get to your room!"
TripAdvisor user rating 3 out of 5
Reviewed December 09, 2019 NEW
This is a huge property. Ideal for families but way to busy and noisy for someone who wants a quite holiday. Our room was pretty tired, but we had an ocean view which was nice. Lots of restaurants on the property. Be prepared for steep resort fees and high parking fees ($30/day). Logistically, the property is pretty impressive, it's kind of like Disneyland, lots of activity. It's close to 2 shopping centers but our room had no kitchen so we ate out (off property).
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"Waikoloa Hilton Showing her age"
TripAdvisor user rating 4 out of 5
Reviewed December 09, 2019 NEW
The Waikoloa Hilton is one the choicest Hilton properties in the U.S. Fabulous when it was first built. But alas, it seems that Hilton has not wanted to spend the money necessary to keep it at its best. Concentrating on turning a section of the property in to beautiful time-share units the balance of its Ocean Tower remains shabby, waiting to be converted over the next few years.
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Frequently Asked Questions about Hilton Waikoloa Village

What dining options are available at the resort?
The Hilton Waikoloa Village has a myriad of restaurants and bars, along with in-room dining. 

What is included in my daily resort fee?
The daily resort charge covers the following:

  • Internet access in your room
  • Hawaiian Cultural Classes (hula, lei making, and ukulele - see below for details)
  • PlayStation® 3 access with unlimited movies and games (DVD Now card can only be used in your specified tower) (Limit 2 checked out at any given time)
  • Local, toll-free, and credit card calls (No access fee)
  • Complimentary 15 minute photo session and souvenir keepsake
  • 20% discount on beach toys at the saltwater lagoon, and 10% discount on catamaran excursions through Ocean Sports
Is airport transportation available?
Yes. SpeediShuttle is available through the hotel for a fee.

Can I request a rollaway bed or crib?
Cribs are available free of charge. Rollaway beds are available for a $50 per night fee.

Is the hotel pet-friendly?
No. Only certified service animals are permitted on hotel property.

Is Internet access available at the hotel?
Yes. Free WiFi is available throughout the hotel.