DoubleTree by Hilton Los Angeles - Rosemead in Rosemead, CA

Upon arrival at check-in, the clerk was straightforward in a cold business-like manner. There was no greeting, no welcome to their establishment. Normally, as a Diamond Member there would be a warmer welcome, but there was no acknowledgement for being a Hilton Hotel Diamond Member. There was no complimentary upgrade, but was downgraded to the non Hilton Honors floor. I feel this Doubletree could still have provided their signature cookie in a sealed bag or some sort of welcoming sweet confection. The room was supposed to be cleaned and no one had entered the room as there was a Hilton CleanStay sticker attached to the door. This was not the case, I had to re-clean the room with my own Clorox wipes. The writing desk was filthy! The bathroom vent had dust around the vents. All the food options was shuttered, the large rotunda where the bar and restaurant was located, all the lights were shut off, causing a dark and dreary environment as it was close to the registration desk. The fitness room was closed off, they could instead limit the amount of people allowed at one time and provide additional and necessary cleaning and provide this necessary perk. As a Diamond member, I asked the front desk clerk about any complimentary continental breakfast options. The clerk brought out from the back office 2 Svenhard's Raisin Snails (these can be bought at Costco) with no coffee, water or tea. During my 2 day stay, I only observed only one front desk clerk in this large hotel. The clerk was more interested in his cell phone than his guests, seldom looking up. I realize that many hotels are suffering at financial losses. But I recently stayed at a Hilton Garden Inn, San Bernadino and this hotel was hands down better than this Doubletree Hotel. On the plus side, this hotel is across the street from a large shopping mall, the Shoppes at Montebello (closed due to Covid-19). It also had 2 Tesla Destination chargers for Tesla owners. I feel this Doubletree was lacking in all aspects for doing all it could to provide the guest a good experience even while the Covid-19 is still at hand. Overall, I feel this establishment could do better.

The entire experience was simply average. Nothing impressive about it.The parking was not convenient to the room locations. The lobby is on the far end of the hotel, not centrally located. Could have used an uber or (at least a scooter) to get from the lobby to my room. The breakfast was Denny's level at best. the WIFI was slow, the traffic was loud, the hallways smelled like POT.

Very nice place, easy access to HW. Very spacious room with a nice view to the mountains. I beleive the rooms are a little outdated but it was really clean and smell great. The hotel has a nice pool area and room service!!

Awesome... Great recommendations for places to eat via the staff "foodies". Salsa at breakfast is Outstanding. Rooms are great. Staff that includes front desk, housekeeping, bar and maintenance are top notch

Everything was great just we got a room were the window looking out was the cleaning packaging area something like that and by 6am there was already noise horrible it was floor 3 room 311 don't stat around that area youll regret it