Frequently Asked Questions about City by the Sea Helicopter Tour Doors Off or On
How does free shuttle work?
For hotel pick-up, please call the number listed on your voucher after purchase to set-up a time. Hotel pickups are provided approximately 30 – 60 minutes prior to departure time, exact pickup time will be advised upon reconfirmation.
Note: if you are booking within 24 hours of the flight departure time, we cannot guarantee hotel pick-up. Once your purchase is processed, we will send you information (phone number, email address, etc.) to coordinate pick-up.
What time of day has the best visibility for tours?
Welcome to paradise! Hawaii enjoys beautiful weather mornings, afternoons, and evenings. So the real question is, “When do you want to fly?” Of course, we do keep our eye constantly on the weather reports to make sure your helicopter flight is the best possible experience.
Is photography allowed?
Not only is photography allowed, but it’s also encouraged! You’ll see Hawaii as you’ve never seen it before!
What clothing should I wear?
The temperature aboard the helicopter is very comfortable during flights—t-shirts and shorts are just fine. However, if you choose a doors-off tour, your flight will be windy and cold so jackets and sweatshirts are required and long pants are recommended.
Note: hats are not allowed onboard your flight. Your hat might blow off your head and fly up into the rotors and that is very unsafe. You may leave any hats in the office during our flight.
Is it guaranteed that I will see everything listed on the tour?
We try to fly over every landmark listed on your selected tour. However, flying in a helicopter is not as simple as watching a movie. Once in a while, we have to contend with poor visibility, strong winds, or other weather that may prevent us from taking our normal route. We will do our best to cover the listed landmarks as well as accommodate any requests that you may have.
I get motion sickness frequently. Should I take medicine before the flight?
Our flights are very smooth; this is not a theme park ride! So many people who presume they may have an issue feel just fine during the tour. However, if you are prone to motion sickness you might want to take a motion sickness pill just as a precaution. We want you to enjoy your flight!
Are young children allowed on flights?
Yes, children 24 months and under do well on flights. We even have baby headsets for them to wear. Please be aware that FAA regulations require a full-fare seat for children 24 months and over. Children 24 months and under are welcome to sit on the lap of a responsible adult at no charge.
How experienced are your pilots?
We employ some of the most skilled pilots in the state and hold them to the highest standards. Our pilots are very experienced in their knowledge of Hawaiian skies, climates, and terrain. Their abilities will put you at ease as you fly over the beaches, mountains, and sights of the Islands.
What are your hours of operation?
We are open for business every day from 6:30 am to 10:00 pm, Hawaii Standard Time.