Frequently Asked Questions about Statue of Liberty and Ellis Island
How do I redeem the E-ticket?
The admission tickets can be picked up at the office Will Call window (at either the New Jersey or New York ticket office) by the ticket purchaser. You can tell them the confirmation number (separate number than the Reserve Direct order number) or present the E-ticket provided, must present a valid Government Issued Photo ID.
Are Pets allowed on the ferry or in the park?
No. Pets are prohibited from using the ferry system and being on Liberty and Ellis Islands. However, documented service/assist animals are exempt from this policy. Please contact Statue Cruises.
Where do the ferries depart from?
The ferries depart from Battery Park in New York or Liberty State Park in New Jersey.
If I take the ferry from one side, must I return on that side?
No. You may depart from and return to different locations. Be sure to use the appropriate boarding location at each island. Once you disembark on the other side, you will not be able to board the ferries back to your original departure location. However, you can take the Liberty Landing Ferry between Liberty State Park and Manhattan for an additional fee.
What languages are available for the audio tours?
The Audio Tours are available for the Statue of Liberty National Monument and Ellis Island. The Audio Tour is available in different languages including Arabic, English, French, German, Italian, Japanese, Mandarin, Russian and Spanish.
Are backpacks and food permitted inside the Statue of Liberty?
No. Before accessing the Pedestal and Crown areas of the Statue, all visitors with backpacks, food and drinks must place these items in key-secured visitor lockers. Lockers are located and can be rented in the security tent area for a nominal fee.
Are wheelchairs available for rental?
A limited number of wheelchairs are available for use on a first-come, first-served basis for no fee from the National Park Service. An identification card with a photo is needed to obtain one while visiting the island. Park staff are available to assist visitors at the information desk. There are no wheelchairs at the departure locations or onboard the vessels.
Do I need to purchase a separate ferry ticket if I want to go to Ellis Island as well?
No, our boats run to both Liberty Island and Ellis Island; no additional ticket purchase is necessary. The ferry ticket provides round trip transportation to, from, and between the islands throughout the day but is not valid for reentry once a visitor disembarks at either the New Jersey or New York.
Can minors visit unaccompanied by an adult?
All minors (17 and under) must be accompanied by a responsible adult 25 years old or older. If they arrive without an adult, they may be denied entrance into the park.
Children under 4 are free, but do I still need a reservation for them?
No. You may bring your children up to 4 years of age and they do not need a ticket to board the ferry.
I have a 2:00 pm ticket, will I be able to go to both islands?
If you have 2:00 pm or later tickets, you will only have adequate time to go to one of the two islands, whichever you choose.
ELLIS ISLAND
What programs are available at Ellis Island?
American Immigrant Wall of Honor - For families who choose to honor a member of their family by having their name etched in the external wall outside of Ellis Island.
Can I visit other buildings on the Island?
Visitors will have limited access the Ellis Island featuring the American Immigrant Wall of Honor.
Can people visit Ellis Island other than by ferry boat?
No, public access to Ellis Island is only via ferry boat operated by Statue Cruises. The docking of private vessels is strictly prohibited. The bridge to Ellis Island is not open to the public and is available to authorized personnel only.
How long do I need to visit Ellis Island?
The tour is self-guided and self-paced. The time spent on each Island is entirely up to the visitor and what they wish to view while visiting. Generally, one hour to two hours are enough time to visit Ellis Island. Ferries depart from Ellis Island approximately every 20 minutes.
Do I need a reservation to visit Ellis Island?
No. Your Reserve Ticket grants you access to Ellis Island.
Can I get a tour?
Ranger-guided tours are offered to the public on a first-come, first-served basis and cannot be reserved. Program listings are posted each day on program boards at Battery Park, Liberty State Park and at the Ellis Island information desk and are available dependent upon staffing levels.
Audio tours for the Statue of Liberty National Monument and Ellis Island are provided with every ticket purchase and provide a wonderful enhancement to your visit.
Are there storage facilities at Ellis Island?
No. Visitors must carry and keep personal possessions with them at all times.
If I’m using a car to get to the ferry, is parking available?
Ferries depart from Battery Park in New York City and from Liberty State Park in Jersey City, New Jersey. We strongly recommend visitors travelling by auto or bus to use the ample car and bus parking at the ferry area in Liberty State Park in New Jersey. Parking at Liberty State Park is $7 per car. Although private parking garages may be available to you near Battery Park in New York City, parking is usually very limited and can be costly.
LIBERTY ISLAND
Is the Crown included with my admission ticket?
No, this is a separate ticket type that we do not offer. Crown tickets book up far in advance.
What other programs are available at Liberty Island?
There are many scenic views for photos and guided tour opportunities. Liberty Island Ranger Tours are free outdoor tours which provide the opportunity to learn more about the history of Liberty Island and the Statue. Liberty Island Junior Ranger Programs are self-paced activities documented in a book on both Islands. Audio tours for the Statue of Liberty National Monument provide a wonderful enhancement to your visit and are especially useful for those with limited time.
Is the Statue of Liberty on Ellis Island?
No, there are two separate islands, Liberty Island and Ellis Island. The Statue of Liberty is on Liberty Island.
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