9/11 Memorial & Museum in New York City

180 Greenwich StNew York, NY 10007
View on Map
Starting at


Commemorating the fateful day of September 11, 2001, in New York City, the 9/11 Memorial and Museum tells the story of the events at the World Trade Center, Pentagon, and on Flight 93. The museum houses interactive and eye-opening exhibits, films, and talks honoring the men, women, children, and families whose lives were drastically altered that day.

up to 2 hrs 1 or more people

Good To Know

from Ashley, one of our New York Travel Experts
  • Explore the museum at your own pace.
  • It takes an average of 2 hours to experience the entire museum.
  • The historical exhibition may not be appropriate for visitors younger than 10. Parents should use discretion.
  • Live talks are available to museum visitors in the auditorium on the L-2 level.
  • No re-entry is offered after exiting the building.
  • The use of cell phones for talking is prohibited in exhibition spaces and theaters.


from 9/11 Memorial & Museum
The Memorial Mission
Remember and honor the thousands of innocent men, women, and children murdered by terrorists in the horrific attacks of February 26, 1993, and September 11, 2001.

Respect this place made sacred through tragic loss.

Recognize the endurance of those who survived, the courage of those who risked their lives to save others, and the compassion of all who supported us in our darkest hours.

May the lives remembered, the deeds recognized, and the spirit reawakened be eternal beacons, which reaffirm respect for life, strengthen our resolve to preserve freedom, and inspire an end to hatred, ignorance, and intolerance.

9/11 Memorial Plaza
Daily 8:00 a.m. - 8:00 p.m.

9/11 Museum
Wednesday to Monday plus select Tuesdays, 9:00 a.m. - 7:00 p.m.

9/11 Memorial & Museum Reviews

7 Reviews
Kelsi J. Tripster User Profile Image
Kelsi J.
Colorado Springs, CO
28 Reviews
"Beautiful Tribute"
September 2023
The museum and memorial are incredibly moving and humbling. I didn't realize the museum was built into the site, and that made it even more emotional and special. Everyone should experience this sacred space. It lends a perspective you just simply won't have until you visit.
Read More

Was this review helpful? Yes

Genezio Alves Silva Tripster User Profile Image
Genezio Alves Silva
New York, NY
1 Review
Verified Traveler
"Commotion and Journalistic."
July 2023
Easy to buy tickets previously via internet
Read More
Tip: Need to be emotionally prepared. Facts to remember forever

Was this review helpful? Yes

Luis  Salvador  Tripster User Profile Image
Luis Salvador
Long Island City , NY
1 Review
Verified Traveler
"9/11 memorial and museum"
June 2023
The memorial and museum was both beautiful, sad and humbling all at the same time. Being that I was actually present that day for the catastrophic incident it really felt that much more emotional. The way it was built actually around the site and you can actually see the structure of the base of the building was amazing. Very well built and thought out which made for an amazing experience. I would recommend this amusement to anyone and everyone willing to learn of this horrifying and tragic day in the history of America.
Read More
Tip: Soak it in

Was this review helpful? Yes

Terence Shurley Tripster User Profile Image
Terence Shurley
5 Reviews
"Must see. Never Forget"
February 2023
An experience you will never forget. Must see and take your children.
Read More
Tip: Advance tickets are really a good idea. It is very crowded.

Was this review helpful? Yes

Teddi Swalm Tripster User Profile Image
Teddi Swalm
1 Review
Verified Traveler
"Never forget"
September 2018
The 911 Memorial and Museum were things I won't forget. I just cannot imagine being close and seeing it happen. It is a true memorial to those who lost their lives during and after this event.
Read More
Tip: You don't need to get tickets ahead of time. Short line up.

Was this review helpful? Yes

Susan S. Tripster User Profile Image
Susan S.
Granby, CT
1 Review
Verified Traveler
"Humbling experience"
July 2018
Please make sure you get advance tickets on line before going to the exhibit. You bypass the long lines of people waiting to purchase tickets. The exhibit is so well done. It is truly humbling and respectfully done. I took an 18 & 16 year old boys who took everything in with amazement. Considering they weren't born when 9/11happened the museum gave them an upfront historic moment they will remember forever. The hall with all the pictures of those lost gave them a prospective of the enormity of the day.
Read More

Was this review helpful? Yes

Gretchen Hodges  Tripster User Profile Image
Gretchen Hodges
Petal, MS
1 Review
Verified Traveler
May 2018
I walked into the building with 5 teenagers who saw no point, constantly chattering and not even really paying attention to what they were looking at nor listening to.. It was all of ours first time at the 9/11 memorial, we were in town for a choral performance at Carnegie Hall. There were many attractions to see in that busy town but 9/11 was a must... As we walked down the first long corridor to the bottom the girls began to ask a few questions about why the walls looked so weird and what was with the giant steel pillar... After quietly explaining where they were and to what they were looking at their bright bubbly smiles and laughter changed to somber expressions of solace and grief.. your memorial took 5 teenagers who really had no clue what 9/11, Afghanistan war, or Memorial day was all about and brought about an understanding like no other.. As they walked the halls and took in all the artifacts and read the plaques they began to cry and mourn for those lost and those left behind.. My most sombering moment was when one of my girl went to the wall where the bodies still remain and seemed to feel their spirits. She placed her hand on the wall and began to weep and pray.. The memorial truly touched them and changed them for the better.. There were so many moments in the building that brought about such emotion with these girls that I truly think they have a new found understanding for others then themselves.. Thank you for such a blessed, humble experience and I truly believe that every American should walk those halls.. my heart is saddened by the many lives lost but joyed by the coming together it brought about among our fellow Americans.. Thank you for a wonderful time, we will be back, there are parts we didn't get to see as we were with a large group and pressed for time..
Read More
Tip: bring tissues and take your time

Was this review helpful? Yes

Frequently Asked Questions about 9/11 Memorial & Museum

How long should I plan to spend at the museum?

On average it takes 2 hours to experience the entire museum.

What are the hours of operation for the memorial and museum?

The museum is open daily with the following hours of operation: (1) Wednesday - Monday: 9:00 am - 7:00 pm (Last Entry at 5:30 pm) and closed each Tuesday.

Can I take pictures at the memorial?

Yes. Personal photography is permitted. Professional photography must obtain a permit.

How do I access the memorial?

Enter the 9/11 Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, or the at the intersection of West Street and Fulton Street.

Can I enter the museum on my own time?

Visitors will be permitted into the Museum at the time specified on their ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff.

If I need to exit the building during my visit, can I re-enter?

No. Re-entry is not permitted once you have left the building.

Can I use my cell phone in the museum?

In certain areas, such as the exhibits, cell phone usage is prohibited.

Do I need a ticket to visit the 9/11 Memorial?

Visitor passes are no longer required to visit the Memorial.

Is the 9/11 Memorial and Museum appropriate for children?

The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.