Four Seasons Hotel Downtown New York

We booked a suite and a Hudson twin when we arrived they had changed our suite to a slightly bigger one . The twin room for the big kids and our youngest was going to stay in the suite on a rollaway. Having stayed in 5 Four seasons in the last 4 months, a rollaway in a suite has never been issue, and the request has always been met with a positive response and the bed has been delivered promptly or there before we arrive. Here it was a problem, the room had a sofa bed and they wanted him to sleep on it we do not they are never comfortable and it means the sofa would be out of use. We had to speak to at least 5 different people to arrange this, it took a couple of hours and a charge of $200 per day, we have never been charged for a rollaway in our 20 + stays in a Four Seasons. We were given many different reasons why we couldn’t have a rollaway and then told it was ok if we paid!! Turndown service doesn’t exist here you are just given water and ice. There is none of the dimming lights, closing curtains, replenishing bathroom items, leaving slippers out, etc. in fact house keeping often don’t replenish items. The rooms are modern and functional. The food on room service is of good quality. The staff on the door never ask if you need a taxi, or help with directions etc. There is no dedicated concierge, front desk staff seem to fill this role, you would expect a hotel like this to have a Clefs d’or concierge. There is nowhere to sit during the day or evening as a family and have a coffee or champagne there is no lobby lounge as such. Breakfast service is brusque and we left. We eat breakfast at all the other 5 star hotels instead. The bathroom is lovely but water pressure is poor. The service Four Seasons is famous for doesn’t exist here nor does the we can arrange virtually anything attitude. We will not return.

This Four Seasons property is wonderful. Service is always top notch and this location didn’t disappoint. Restaurant and bar onsite. Pool, spa and fitness center on the 3rd floor. I had a king size bed on the 17th floor. Large space for New York!! Bathroom had large tub. Separate shower and toilet. Ordered room service and the food was good. Cocktails in the bar were also divine. I will come back to this location for sure. Worth the penny.

For the price, I feel like there should be better rooms. I thought after being down from Covid they would have massive upgrades. They got rid of the Rolls-Royce house car which so many four seasons have. It really set it apart in New York. Pretty disappointed with the interior and the rooms. Service was amazing though. Doormen were really nice and helpful!

The FIRST REAL 7 STAR HOTEL IN NYC…the location is perfect, the food is delicious, the hotel and decor are Beautiful, the service is Divine and WOWWWWW, the staff are beyond Phenomenol and I mean Absolutely Extraordinarily Over the Top Phenomenal♥️. We checked in for an Anniversary Celebration and were Blessed to meet a very Kind Caring Gracious front desk Host that greeted us with a Big Smile, “how are you today” and saw our Anniversary note in the reservation… he said “we are going to make your Anniversary very SPECIAL”. The sweetest person we ever met at any hotel in the world and we stay at the finest hotels in the World. He looked at my wife and promised to create an extraordinary day for her❤️. He upgraded our room, send Champagne and cake to the room and called later to see if we were Happy… WOW, he’s AMAZING. He went above and beyond and was so Professional then pointed out that his manager was the one who had to approve such lovely treats AND upgrades for guests, he said his manager smiled and said “let’s make their Anniversary, EXTRAORDINARY”. “Min” also said his manager always loves to give guests AMAZING SERVICE…I made sure to find out the managers name :) Jessica has the sweetest soul, she loves her job and her staff adore her and now I know why… she’s an Angel and will go far in the luxury Hotel business so I will thank her and her team for making my wife so HAPPY. The fantastic service didn’t end ther, the 2 front doormen were the sweetest too, they smiled, offered the house car, wouldn’t let my wife carry anything and stood outside with us like protective bodyguards as we waited for our limousine to arrive, we love those guys and front desk “Min” too and as our trip was ending… we met the sweetest room service man. Monaj, who brought breakfast in bed service to the room and didn’t just drop off our breakfast cart/table, he asked my wife if he could serve her coffee in bed as it’s where we set up the table in the suite… he handed her coffee, then poured her cream and stirred it for her like she was the Queen of Manhattan. I told Monaj that this was the kindest sweetest act of Grace and Kindness I’ve ever seen in any Hotel around the World.❤️ To say that The Four Season Downtown NYC IS GREAT, doesn’t capture how much we Love it and her staff. The management team deserves kudos and gratitude from us because this Hotel is Spectacular and so well run that we extended another night and canceled our other hotel reservation :). We officially adopterd the Staff because we LOVE THEM AND THEIR MANAGERS. The Warnest Regards from Jack and Alicia❤️🙏😇 EDIT: we extended our stay online and called the front desk to let them know we canceled our next hotel to stay here with these adorable kind staff members and say we’re ready to move rooms and thanked them for the Anniversary suite… Ashley sweetly said “we saw your new reservation and extended your stay in their Penthouse Suite, I didn’t want to take advantage of their kindness but she insisted that they wanted to extend the Anniversary Celebration… I was shocked how absolutely sweet and caring Ashley was… her voice and tone were so genuine, I was in Awee of her sweet GRACE. WE LOVE JESSICA AND ASHLEY TOO, the team were absolutely BEYOND STUNNINGLY SWEET❤️❤️❤️