Balmoral Resort Private Pool Homes & Townhomes in Haines City, FL

This was our 2nd family trip and we were disappointed. The carpet was dirty, the twin beds kept falling, missing dishes and had a burned pot. We called guest service and they were in non responsive. Check in was horrible so social distance.

Our 2nd year at Balmoral! Last year I gave a 5 star review...cannot do the same this year. Ice maker did not work and needed a part ordered. Smoke alarm beeping when we checked in. Pool was dirty and we had to request it be cleaned. Closet door was falling off in one of the bedrrooms. Not enough towels for all of us...requested more but never got them. Dishwasher left a soap film on dishes. No dish towels in the house. Bar staff was great but never new what the specials were each day. Submitted a letter to management on our last day but have yet to receive a response. The water park is great for the grandchildren....just wish the house had been better maintained.

My husband and I stayed for 3 nights in one of the water view pool homes. We found the house very clean and well appointed with nice furniture and modern appliances. You had everything you needed to cook every meal at the house if you wanted. We had a couple of minor issues with the first night so the staff relocated us a couple houses down for the other 2 nights. They were very courteous, accommodating, and friendly. They went above and beyond to make our stay wonderful and they were more than happy to answer any questions we had. The screened in pool was tranquil and the views of the pond with fountains was breathtaking. This resort is only a quick half hour drive from the main attractions and close to quite a few restaurants and other amenities. It was close enough to everything but far enough away for peace and quiet. We will be coming back frequently. This is a true hidden gem in the Central Florida region.

We rented the 3 bed/2 bath 1 story home with pool and the home was clean, open and had plenty of room for the 5 of us and our 2 dogs. CONs: pool was dirty upon arrival with trash on the bottom and it took them 2 days to get it clean after being told several times that they would send someone to clean it (we had 2 kids who were super excited about the convenience of the pool at the home and had to stare at the pool they could not get into); luckily Publix is only a few min. away because you will need to buy basic household items that you would not normally take on a vacation like garbage bags, hand soap, dish soap, sponge to clean the counters, paper towel, toilet tissue, clorox spray to clean the counters with, laundry detergent, etc; if you plan to cook beware they provide below the minimum needed. We cooked every day we stayed and it was difficult making meals with only 1 pan that did not have a lid. They did provide 2 pots/lids, silverware, mixing bowls and dishes; the light switches were not conveniently placed (especially the bathroom; on our first night when my husband got into the king bed it fell and we found all the boards under it had fallen to the ground and the bed was very lumpy with a big lump right in the middle, was not a comfortable mattress; the drinks at the bar & grill were expensive, I paid $21 not including the tip for 2 small drinks. PROs: roomy home, once they did clean the pool it was really nice for the kids (and adults), relaxing; the water slide and water playground were great, clean and it was not crowded at all; we took a few walks and the grounds are kept clean; the gym was nice, had all the basic equipment you need; the staff were friendly even though there seemed to be miscommunication between them and maintenance when we needed the pool cleaned; great location and it was really nice not having to drive during our stay as everything was right there and we could walk to the main pool. Despite the cons, we may consider returning as it was better than staying at a hotel.

This is my second time coming to this beautiful resort, but this time was even more special because it was a great way to unwind safely with my family during the covid crisis. The houses are clean, I have their own HVAC unit and swimming pool. It was relaxing in the perfect place to spend quality time with my family.