Balmoral Resort Private Pool Homes & Townhomes in Haines City, FL

This was our first visit to Balmoral Resort and all we can say is that everything was superb.The family villa was spacious,very clean and modern.The Resorts pool and splash areas were excellent for our two young children and the Resort bar and restaurant was great for drinks and snacks at reasonable prices.The Resort is immaculately well maintained and the staff were very helpful.

We stayed at the Balmoral Resort for our 3rd visit in October, and had an amazing time AGAIN. The staff were brilliant, helpful and professional whenever we needed them. This time we had a 2 storey house (as opposed the Villa we have had before) and it was brilliant, So much room upstairs and the bedroom downstairs was ideal for our daughter. As always, the property was clean and a welcome pack was waiting for us. The mid stay clean did not happen on the due date, but it was rectified to another convenient date without any problems. I agree with some of the reviews stating that the Lounger cushions have been removed and therefore it is a bit uncomfortable, but hopefully the resort may reconsider if enough people bring it to their attention politely. We had booked our flight with Virgin Atlantic BUT Virgin Holidays could only book us a property on the day after landing.This is where the reservations came into a "class of their own", we used the webchat facility from the UK to converse with Chris who managed to find a suitable property for the whole duration and just tagged a day on at the front end and we paid via secure link for that day.This meant that we did not have to stay at a hotel on our first night and relocate the following day. It saved our holiday experience...so praise where it is due. As regard check out, our flight was not due until 19.55 and to avoid a wasted day with loads of suitcases in tow after the normal check out time of 1000, we managed to negotiate a late check out via Chris (great staff member) which was acceptable to both parties.....so thanks again. Looking forward to our next trip in 2020 and have no qualms about revisiting this resort. Thanks from the whole family to all the staff there.

Attention attention******* Big houses but won’t recommend it for families especially if you have a little ones they charge you for every little detail they see even a scratch on the wall, they’re charging me for towel stains that are black which is not my fault they couldn’t clean right with bleach because that would definitely come out there also charge me for a 2 cm stain on a pillowcase that looks if it was blood but nobody was bleeding that day especially to be a little dot. I am not the type to complain but I have never heard of anyone charging you money because a stain in a towel for that they should recommend people to bring there own. I am very upset and trust me I would’ve been a really good customer but they lost me and everyone that I’ll keep my bad word of mouth going around so everyone can see what I went through

Booked ourselves a LEGO vacation (Thursday-Sunday). Saw this place as one of the places LEGO land recommended, so we thought it would be a family oriented place. There was a birthday party going on at the bar on a Friday night. They had the music blasting, felt like we were in the room right next to them. At 10PM, I called the front desk and asked when the party would end. They said that they would talk to them and ask them to turn the music down. The music never was turned down, I eventually called the police to report a noise violation. They arrived very shortly afterwards and shut down the party. Talked to the front desk when I left on Sunday saying that I'd like to voice a complaint. They said that they talked to the party but said they wouldnt turn it down because they had the area reserved until 11PM. I thought this was ridiculous. They were breaking the law, noise ordinance is after 9PM within the city. They cared more about the party than their sleeping customers. Also the mini golf area is a joke, hasn't been maintained at all. The pool area, rooms, and location are great. But if you are going as a family, I'd verify there isn't a party going on or make sure to call the cops once the clock hits 9.

We stayed at balmoral resort for 2 weeks It was fantastic We are even considering returning for christmas A little drive away from the disney parks but to be honest it was such a fantastic villa it didnt bother us Few issues with the Kids pool not working at the clubhouse so unfortunately my little girl never got to Use it while we were there. Food we had once for lunch there it was great and the cocktails were brill. The kitchen could have had a few better cooking utensils in it but as a whole it was really great We had an issue with the BBQ and ants as it was outside the gate of the villa but once reported they brought us a new one and came round also with the sprays to make sure things were dealt with. Staff were friendly and efficient