Island H2O Live! in Kissimmee, FL

How do I get to Island H2O Live!?
The waterpark is located at 3230 Inspiration Drive, Kissimmee, FL 34747. From I-4 West, take Exit 64 and merge onto 192 West. Turn Left onto Inspiration Drive. From I-4 East to Four Corners, take Exit 6 from FL 429 North. Continue 192 East and turn Right onto Inspiration Drive. From 429 South, take Exit 6, turn Left onto 192 East, take a Right onto Inspiration Drive.

Can I bring my own tubes or rafts?
Guests may not bring any recreational flotation devices into the park. Island H2O Live! provides lifejackets and inner tubes free of charge on a first-come, first-serve basis. Guests may bring their own coast guard approved flotation devices.

Can I bring a picnic or a cooler?
No outside food or drink is allowed in the park unless for specific baby, allergy or medical needs. However, guests are allowed one unopened plastic 20 ounce or less water bottle per person and are encouraged to bring their own cup and fill it up with ice and water at any of our Coca-Cola freestyle machines, or water fountains throughout the park. Soft-sided coolers smaller than 8.5” wide x 6” high x 6” deep are permitted. All other coolers are prohibited.

Can we leave and re-enter the park on the same day? 
Yes! Please be sure to go to guest services to return your wristband, have your picture taken, and receive your re-entry card prior to exiting.

What to do if you have lost an item at the park?
Should an item of yours become misplaced while in the park, please fill out and submit the following form to report it. A representative from our Security team will respond within 48 hours.

Where are the best places to play with my toddler in the park? 
Candy Stripe Cove and Pelican’s Paradise are the two most popular attractions for small children and have been designed with the toddler’s age and skill in mind.

What happens if there is bad weather on the day of my visit?
It is advised that you check the local forecast prior to your visit. Rain Check Policy In the event the park is closed for a continuous two-hour period due to inclement weather or other operational directives, the Park guests will be directed to visit Guest Services where we will secure information including Name, Address, Phone, Email and admission data. The guest will then be directed to return to Guest Services on any scheduled operating day to redeem their raincheck. They will need proper identification to receive their admission for that day (schedule subject to change without notice). Please keep in mind that if inclement weather is expected for the entire day, Island H2O Live! water park reserves the right to not open the facility.

What is the best time to visit Island H2O Live!?
Every time is the best time to visit Island H2O Live! Mid-week is usually the slowest time for the water park and will afford you the greatest opportunity to avoid the peak crowds.

What do I do if my party gets separated?
It is imperative that each family establish a meeting point for family and friends. It is also recommended that younger children be shown the guest services building upon entry into the park, as this is where any lost parents or lost children should report to be re-united with their family. However, any team member may be approached and will assist in locating lost family or friends.

How safe will my family be at Island H2O Live!?
Island H2O Live! is staffed with over 200 specially trained, award winning lifeguards. While it is the duty of the lifeguards to ensure the safety of all guests, we always ask that parents please be mindful of their children and family members. Ride safety rules are posted at each pool and slide. We request that each guest review these thoroughly. Lifejackets are provided throughout the park and their use is encouraged to provide additional safety.

What’s the parking situation like? 
Parking is free and we have ample parking for all types vehicles.

Do you offer locker rentals?
Yes! We encourage using a locker to store all valuables and personal items. Various sized lockers are available near the restrooms. Lockers can be rented at the lockers station with credit or debit cards. 

Are tubes available in the park?
Yes! Courtesy tubes are provided for all slides that require a tube, as well as in Live! Lagoon and Chat Creek.

Are changing rooms & showers available?
Yes! Island H2O Live! offers restrooms/changing rooms throughout the park. There are stand up showers located throughout the park.

Does Island H2O Live! provide towels? 
Towels are not provided so guests are asked to bring their own. In the event towels are left at home, the MEMEntos retail shop does have towels available for sale.

What is your refund policy?
All ticket sales are final once you redeem your vouchers at the gate or you have passed the cancelation deadline on Tripster. No refunds or exchanges. Tickets are non-transferable and not changeable.