Seralago Hotel & Suites Main Gate East in Kissimmee, FL

5678 West Irlo Bronson Memorial Highway • Kissimmee, FL 34746
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida
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Overview

An affordable, family-friendly hotel in the heart of Kissimmee, Seralago Hotel & Suites offers 614 comfortable accommodations just minutes from Walt Disney World® Resort, ­Universal Orlando® Resort, Old Town Kissimmee and more. Guests can enjoy scheduled shuttle services, two Olympic-sized pools and a kiddie pool, a full-service restaurant, a fitness center, a sundries store, and more.

Good To Know

from Ashley, one of our Kissimmee Travel Experts
  • Located 5.3 miles from Walt Disney World and 13 miles from Universal Orlando.
  • Schedule shuttle service to nearby area theme parks is available.
  • Guests can request pet-friendly rooms.
  • Amenities include free Wi-Fi, 2 heated outdoor pools, and a microwave and mini-fridge in-room.
  • Food court, cafe, and bar on-site.
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Property Amenities

  • 24 Hour Front Desk
  • Children's Pool
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Keyless Room Locks
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Playground
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Tennis Court on Property
  • Smoking Rooms Available
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Concierge Services
  • Poolside Bar
  • Shuttle Services - Limited (free)
  • Snack Bar/Deli
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Description

from Seralago Hotel & Suites Main Gate East
Check-In: 4:00pm Check-Out: 11:00am
Conveniently located in the Kissimmee area, the Seralago Hotel & Suites offers one of the best values near the Walt Disney World® Resort. Relax in one of our 614 rooms and suites, swim in our 2 Olympic-style heated swimming pools, or let the kids splash in our children’s pool.

Guests can choose from reasonably priced rooms and suites, complete with a range of amenities that includes mini-refrigerators, microwave ovens, and iron/ironing boards. Travelers will enjoy our notable facilities, which range from a full-service family restaurant to tennis courts and a fitness room. Our meeting rooms can accommodate functions such as small corporate meetings, wedding receptions, and birthday parties.

Seralago Hotel & Suites implements a $9.00 per room, per night Resort Service Fee plus 13.5% tax.
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida Seralago Hotel & Suites Main Gate East in Kissimmee, Florida Food Court - Gift Shop Playground Breakfast Buffet
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Tripster Customer Reviews

13 Reviews
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Melinda Reid
Pontiac, MI
3 Reviews
Verified Traveler
"One of the worst hotels I have stayed at."
February 2019
The staff in the lobby was friendly and helpful. The room furniture was old and outdated and looked like it might fall apart. The bathroom door would not close, the beds were hard and uncomfortable, the bathroom sink looked like it was about to separate from the wall, and the "kitchenette" was by the bathroom sink, with the microwave looking like it might fall out of the wall if we opened it. The room did not smell nice. We booked this room because it had a 3 1/2 star rating, but I can't even imagine how it got that. I heard there was a swimming pool, but after seeing the state of the room, we were afraid to even use it.
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Tip: Spend the extra to get a resort hotel on the property, or stay with a known chain.

Was this review helpful? Yes

Shannon Harman
Mansfield, MO
2 Reviews
Verified Traveler
"Great location"
December 2018
Hotel is huge and a little frayed around the edges, but has Old Town carnival right behind it and that was a nice surprise.
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Leighton Patrick
Groesbeck , TX
3 Reviews
Verified Traveler
"Was not great"
December 2018
The front office was very nice and accommodating but the room that we were in was very bad. Smelled like mildew, the beds smelled horrible and very old and uncomfortable.
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Robert B.
Pittsfield, MA
1 Review
Verified Traveler
"No amenities"
September 2018
This hotel/resort was very basic 1 star acomodations. No extra pillows, no extra blankets, no wash clothes or towels (after the first day), no toletries (shampoo or soap) , bathroom had hair on wall, wall had hole in it, no water pressure in shower, etc etc etc. Oh yeah, I had to call for toliet paper.
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Tip: Pool was great and gift shop was reasonable

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Joyce Turner
Columbia, SC
1 Review
Verified Traveler
"WAS'NT COMPLETELY SATISFIED WITH MY HOTEL STAY AT SERALAGO HOTEL & SUITES"
July 2018
WILL NOT USE THIS PLACE AGAIN. MY CHILDREN COMPLAINED THE WHOLE TIME WE WAS HERE. MY 16 YEAR OLD GOOGLE PEOPLE REVIEWS ON SERALAGO. THE ROOM HAD OUTDATED FURNITURE. DID'NT LOOK LIKE NOTHING THAT WAS POSTED ONLINE. BEV WAS NICE & VERY HELPFUL ON SAVING MONEY AT THE THEME PARK. THE BED DON'T HAVE COMFORTERS & THE FRONT LOBBY DO NOT BELIEVE IN ANSWERING WHEN YOU CALL THEM. WE COULD'NT GET OVER THEY STILL USE BOX TV'S
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Tip: GOOGLE OTHER PEOPLE REVIEWS BEFORE MAKING RESERVATIONS.

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Christine H.
Folkston, GA
2 Reviews
Verified Traveler
"Great Deal. Reserveorlando.com is the way to go"
June 2018
Only stayed one night. Clean and people were friendly. Beds very comfortable
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Tip: Easy to find and minutes from the parks and lots to do in hotel area

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Amy Moore
Hurlock, MD
2 Reviews
Verified Traveler
"Do not plan on arriving before 4pm to check in."
June 2018
Called two days before arrival to get early check in. Was told with a fee we could check in early, which was fine. Get there can't check in due to our room wasn't ready. Told to keep coming back. At 3:45 pm it's still not ready which is suppose to be ready by 4 at the latest anyway for normal check in time.Room was dirty so we got a free upgraded room. The breakfast buffet is not worth the cost.
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Tip: Don t plan on checking in until 4pm

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Rebecca Burch
Brookville , OH
2 Reviews
Verified Traveler
"Not worth the price we paid!"
June 2018
The staff was very polite and welcoming. I was asked to pay an additional $10.22 in resort fees and I tried to pay with a credit card but their machine was down and I had to wait around 20-25 minutes for someone to fix it. When we entered our room, it smelled very musty. Everything looked outdated. My two young children complained of the smell the whole night. Saw two different signs posted about safety which gave an impression that the area was not safe. Ice machine on our floor did not work. The curtain did not close therefore people walking by could see in. This hotel was not worth the money we paid especially an extra $10 for a resort fee.
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Tip: You may want to think twice before staying here. Over priced for what you get.

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TripAdvisor Reviews
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Alyssa G
"Moldy Bathrooms, Horrible Customer Service"
TripAdvisor user rating 1 out of 5
Reviewed November 13, 2019 NEW
I have been staying at Seralago for more than 2 years with my family. In the most recent 6 months this hotels cleanliness and customer service has declined. I rarely complained unless it was something uncomfortable but this time... the bathroom was moldy causing me major allergies and smelled of cat urine and menthol, water in the tub was coming out blue, literally. I spoke to Nilda who was of no help. The next morning went to the front desk spoke to Vernice who was trying to take care of us knowing and recognizing us from other stays. She gave me a comp upgrade to a poolside king room for the inconvenience. I went later that day to change rooms since it wasn’t ready. Nilda took it upon herself to change what Vernice had so generously done and put me into a totally different room that still had a horribly musty smell coming from the AC and bed sheets were dirty and stained. When I went to the front to speak to her, she had the front desk agent deal with me and not talk to me and claimed that Vernice did not have authorization to upgrade me. I have also been trying to speak to management for the past two days to request a refund and no one has answered. I am appalled, disgusted, annoyed and irritated. I had to cancel my second two nights booking and go pay almost triple the price to stay somewhere else. Needless to say I want my money back and I refuse to ever stay here again. I will also tell friends and family who have stayed there to avoid the hotel at all costs.
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FrancoisG1055
"Still great"
TripAdvisor user rating 5 out of 5
Reviewed November 12, 2019 NEW
quality/price is the best around especially when booked early rate.Located about 3 minutes away from Old Town Kissimmee, a busy and entertaining family fun. Still expanding and enhancing in the area, a great choice.
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FellowTraveler648322
"Nice and Quiet, great location."
TripAdvisor user rating 5 out of 5
Reviewed November 12, 2019 NEW
the room is cleaning every day, the beds are comfortable, the shower ok. Parking and Pool OK. guest are kind a family. security ok. good place near disney parks attractions. the hotel has a tenis court, and the breakfast is delicious
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Jmwong1234
"Quick stay"
TripAdvisor user rating 3 out of 5
Reviewed November 11, 2019 NEW
Older hotel. Pictures of hotel look a lot better than reality. Need some renovations now rooms. Very outdated. Ok for a one night layover. Not happy the housekeeping lady came by at 9am to remind me that checkout was 11am.
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NGSMML
"Vacation"
TripAdvisor user rating 3 out of 5
Reviewed November 11, 2019 NEW
The room was clean. Needs renovations, the lighting wasn’t good. Beds were too hard, pillows need to be replaced. Not bad for the price. Staff pleasant and professional. Lots of restaurants in the vicinity.
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Seralago Hotel & Suites Main Gate East is located at 5678 West Irlo Bronson Memorial Highway • Kissimmee, FL 34746
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Frequently Asked Questions about Seralago Hotel & Suites Main Gate East

How many rooms are available at the Seralago Hotel?
There are 614 rooms in total.  

Does the Seralago Hotel & Suites have cribs or rollaway beds available?
Yes. Cribs are available free of charge. For an additional charge of $10, rollaway beds are available.

Are guests allowed to check-in early at the Seralago Hotel & Suites?
If the room is available, guests are allowed to check-in early. However, check-in is not guaranteed until 4:00 pm.  

Does the Seralago Hotel & Suites offer a shuttle to the theme parks?
Seralago Hotel does offer a complimentary shuttle to the Walt Disney World Theme Parks. It is a free scheduled service that provides transportation to all four theme parks. Shuttle to other theme parks, including Universal Orlando Resort & SeaWorld, are available for a nominal fee.  

Does the Seralago Hotel & Suites have a restaurant on-site?
There are four dining options available at the Seralago Hotel. The Vineyard Café offers full-service family-style dining. There are open daily from 7am-11am. The People’s Choice Food Court & General Store offers on-the-go fast food items. It is open Sunday -Thursday from 6:30 am - 2:00 pm & 5:00 pm - 10:00 pm. It is open Friday & Saturday 6:30 am - 11:00 pm. The Tropical Pool Bar offers drinks and snacks and is open seasonally. The Court Street Bar is open from 5pm-Midnight, Thursday thru Sunday.

Is the hotel pet-friendly? If so, what are the pet fees?
Yes, Seralago is a pet-friendly property. They do charge a one time fee of $40, which would be paid at check in. They have a 50-pound weight limit and require your pet to be crated when you are not in the room. Note: you do need to request a pet-friendly unit at the time of reservation.

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