Seralago Hotel & Suites Main Gate East in Kissimmee, FL

5678 West Irlo Bronson Memorial Highway • Kissimmee, FL 34746
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida
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Overview

An affordable, family-friendly hotel in the heart of Kissimmee, Seralago Hotel & Suites offers 614 comfortable accommodations just minutes from Walt Disney World® Resort, ­Universal Orlando® Resort, Old Town Kissimmee and more. Guests can enjoy scheduled shuttle services, two Olympic-sized pools and a kiddie pool, a full-service restaurant, a fitness center, a sundries store, and more.

Good To Know

from Ashley, one of our Kissimmee Travel Experts
  • Located 5.3 miles from Walt Disney World and 13 miles from Universal Orlando.
  • Schedule shuttle service to nearby area theme parks is available.
  • Guests can request pet-friendly rooms.
  • Amenities include free Wi-Fi, 2 heated outdoor pools, and a microwave and mini-fridge in-room.
  • Food court, cafe, and bar on-site.
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Property Amenities

  • 24 Hour Front Desk
  • Children's Pool
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Keyless Room Locks
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Playground
  • Restaurant on Property
  • Room Service
  • Internet Access in Public Areas (free)
  • Tennis Court on Property
  • Smoking Rooms Available
  • Free Parking
  • Porter/Bellman
  • Security Guard
  • Concierge Services
  • Poolside Bar
  • Shuttle Services - Limited (free)
  • Snack Bar/Deli
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Description

from Seralago Hotel & Suites Main Gate East
Check-In: 4:00pm Check-Out: 11:00am
Conveniently located in the Kissimmee area, the Seralago Hotel & Suites offers one of the best values near the Walt Disney World® Resort. Relax in one of our 614 rooms and suites, swim in our 2 Olympic-style heated swimming pools, or let the kids splash in our children’s pool.

Guests can choose from reasonably priced rooms and suites, complete with a range of amenities that includes mini-refrigerators, microwave ovens, and iron/ironing boards. Travelers will enjoy our notable facilities, which range from a full-service family restaurant to tennis courts and a fitness room. Our meeting rooms can accommodate functions such as small corporate meetings, wedding receptions, and birthday parties.

Seralago Hotel & Suites implements a $9.00 per room, per night Resort Service Fee plus 13.5% tax.
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida
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Seralago Hotel & Suites Main Gate East in Kissimmee, Florida Seralago Hotel & Suites Main Gate East in Kissimmee, Florida Food Court - Gift Shop Playground Breakfast Buffet
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Tripster Customer Reviews

13 Reviews
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Melinda Reid
Pontiac, MI
3 Reviews
Verified Traveler
"One of the worst hotels I have stayed at."
February 2019
The staff in the lobby was friendly and helpful. The room furniture was old and outdated and looked like it might fall apart. The bathroom door would not close, the beds were hard and uncomfortable, the bathroom sink looked like it was about to separate from the wall, and the "kitchenette" was by the bathroom sink, with the microwave looking like it might fall out of the wall if we opened it. The room did not smell nice. We booked this room because it had a 3 1/2 star rating, but I can't even imagine how it got that. I heard there was a swimming pool, but after seeing the state of the room, we were afraid to even use it.
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Tip: Spend the extra to get a resort hotel on the property, or stay with a known chain.

Was this review helpful? Yes

Shannon Harman
Mansfield, MO
2 Reviews
Verified Traveler
"Great location"
December 2018
Hotel is huge and a little frayed around the edges, but has Old Town carnival right behind it and that was a nice surprise.
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Leighton Patrick
Groesbeck , TX
3 Reviews
Verified Traveler
"Was not great"
December 2018
The front office was very nice and accommodating but the room that we were in was very bad. Smelled like mildew, the beds smelled horrible and very old and uncomfortable.
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Robert B.
Pittsfield, MA
1 Review
Verified Traveler
"No amenities"
September 2018
This hotel/resort was very basic 1 star acomodations. No extra pillows, no extra blankets, no wash clothes or towels (after the first day), no toletries (shampoo or soap) , bathroom had hair on wall, wall had hole in it, no water pressure in shower, etc etc etc. Oh yeah, I had to call for toliet paper.
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Tip: Pool was great and gift shop was reasonable

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Joyce Turner
Columbia, SC
1 Review
Verified Traveler
"WAS'NT COMPLETELY SATISFIED WITH MY HOTEL STAY AT SERALAGO HOTEL & SUITES"
July 2018
WILL NOT USE THIS PLACE AGAIN. MY CHILDREN COMPLAINED THE WHOLE TIME WE WAS HERE. MY 16 YEAR OLD GOOGLE PEOPLE REVIEWS ON SERALAGO. THE ROOM HAD OUTDATED FURNITURE. DID'NT LOOK LIKE NOTHING THAT WAS POSTED ONLINE. BEV WAS NICE & VERY HELPFUL ON SAVING MONEY AT THE THEME PARK. THE BED DON'T HAVE COMFORTERS & THE FRONT LOBBY DO NOT BELIEVE IN ANSWERING WHEN YOU CALL THEM. WE COULD'NT GET OVER THEY STILL USE BOX TV'S
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Tip: GOOGLE OTHER PEOPLE REVIEWS BEFORE MAKING RESERVATIONS.

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Christine H.
Folkston, GA
2 Reviews
Verified Traveler
"Great Deal. Reserveorlando.com is the way to go"
June 2018
Only stayed one night. Clean and people were friendly. Beds very comfortable
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Tip: Easy to find and minutes from the parks and lots to do in hotel area

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Amy Moore
Hurlock, MD
2 Reviews
Verified Traveler
"Do not plan on arriving before 4pm to check in."
June 2018
Called two days before arrival to get early check in. Was told with a fee we could check in early, which was fine. Get there can't check in due to our room wasn't ready. Told to keep coming back. At 3:45 pm it's still not ready which is suppose to be ready by 4 at the latest anyway for normal check in time.Room was dirty so we got a free upgraded room. The breakfast buffet is not worth the cost.
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Tip: Don t plan on checking in until 4pm

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Rebecca Burch
Brookville , OH
2 Reviews
Verified Traveler
"Not worth the price we paid!"
June 2018
The staff was very polite and welcoming. I was asked to pay an additional $10.22 in resort fees and I tried to pay with a credit card but their machine was down and I had to wait around 20-25 minutes for someone to fix it. When we entered our room, it smelled very musty. Everything looked outdated. My two young children complained of the smell the whole night. Saw two different signs posted about safety which gave an impression that the area was not safe. Ice machine on our floor did not work. The curtain did not close therefore people walking by could see in. This hotel was not worth the money we paid especially an extra $10 for a resort fee.
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Tip: You may want to think twice before staying here. Over priced for what you get.

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TripAdvisor Reviews
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iraielis
Chicago, Illinois
"Pool Times"
TripAdvisor user rating 1 out of 5
Reviewed October 21, 2020 NEW
@seralagohotel what a horrible experience at the Kissimmee Hotel! Front desk clerk or supervisor as she claimed really wanted to fight me. Arnt hotels suppose to accommodate you ? Not threaten you? Nasty way to start our Florida vacation. Only because the front desk forgot to inform us about the updated pool hours and we went based off the website. Very next day they had a whole list printed to inform anyone checking in about any updates. But not while we checked in. We were shouted at and treated with no respect when asking the front desk about the hours. She started pointing at us and sternly scolding us. This happened night of Oct 14. Viewing video cameras will capture her nasty attitude & scolding gestures. Traumatizing experience for me and my family.
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emilyoL712FR
"Run for your life!!!"
TripAdvisor user rating 1 out of 5
Reviewed October 19, 2020 NEW
This literally was the worst experience I’ve ever had a any hotel in Florida!! This place is a straight dope hole! There’s roaches in the rooms and my toilet was overflowing for my whole stay!! Maintenance was sent up, and he said all I had to do was hold down the flusher for 30 seconds. The front desk need hospitality courses! They’re unprofessional and rude! This place was a nightmare! It might look like a good place, if your better of at econolodge down the street!! They charge you for resort fees here! What resort fees!?! All the amenities aren’t available due to Covid. Please steer clear! I just don’t want anyone making the same mistake as me!
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RZamora1992
"Not the Best Lately"
TripAdvisor user rating 3 out of 5
Reviewed October 19, 2020 NEW
I stay here every year I come down for a vacation but lately, as far as my last two stays, they have been really lacking. This time my room and the area of the back building felt dirty. The water in the shower wasn't hot at all, which they did send someone to fix, but it still took at least 5mins every time for the water to heat up after. The AC in one room needed to be reset all the time. I understand with the pandemic happening it's tough to be at the best, but I still feel with these last 2 visits the rooms I've gotten were absolutely poor. Might have to find a new hotel for my yearly vacation stays.
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dilateyourmind
"Old but great value."
TripAdvisor user rating 4 out of 5
Reviewed October 16, 2020 NEW
This was my 3rd stay with my pets. You can't beat the price. It was repainted since I was there in February and it makes it look more run down with the yellow, vs the fun bright colors. Pool area and hot tub well maintained.
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morganj486
"Horribly disgusting place"
TripAdvisor user rating 1 out of 5
Reviewed October 12, 2020 NEW
Hotel was disgusting, the pipes were rusty and barely painted over in the bathroom. The bathtub was the grossest I've ever seen. There were bugs inside the room, and there were a lot of people loitering under the stairs drinking or hanging out. The furniture was all torn up they didn't even put fitted sheets on the bed. Very uncomfortable stay. Would not be I recommend
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Seralago Hotel & Suites Main Gate East is located at 5678 West Irlo Bronson Memorial Highway • Kissimmee, FL 34746
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Frequently Asked Questions about Seralago Hotel & Suites Main Gate East

How many rooms are available at the Seralago Hotel?
There are 614 rooms in total.  

Does the Seralago Hotel & Suites have cribs or rollaway beds available?
Yes. Cribs are available free of charge. For an additional charge of $10, rollaway beds are available.

Are guests allowed to check-in early at the Seralago Hotel & Suites?
If the room is available, guests are allowed to check-in early. However, check-in is not guaranteed until 4:00 pm.  

Does the Seralago Hotel & Suites offer a shuttle to the theme parks?
Seralago Hotel does offer a complimentary shuttle to the Walt Disney World Theme Parks. It is a free scheduled service that provides transportation to all four theme parks. Shuttle to other theme parks, including Universal Orlando Resort & SeaWorld, are available for a nominal fee.  

Does the Seralago Hotel & Suites have a restaurant on-site?
There are four dining options available at the Seralago Hotel. The Vineyard Café offers full-service family-style dining. There are open daily from 7am-11am. The People’s Choice Food Court & General Store offers on-the-go fast food items. It is open Sunday -Thursday from 6:30 am - 2:00 pm & 5:00 pm - 10:00 pm. It is open Friday & Saturday 6:30 am - 11:00 pm. The Tropical Pool Bar offers drinks and snacks and is open seasonally. The Court Street Bar is open from 5pm-Midnight, Thursday thru Sunday.

Is the hotel pet-friendly? If so, what are the pet fees?
Yes, Seralago is a pet-friendly property. They do charge a one time fee of $40, which would be paid at check in. They have a 50-pound weight limit and require your pet to be crated when you are not in the room. Note: you do need to request a pet-friendly unit at the time of reservation.

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