Pearl Harbor-USS Arizona-Honolulu City Tour in Honolulu, HI

What a waste of time and money. It was a 10am departure time and at 10.50 we were still driving around the block picking up different guests from hotels. It takes FOREVER. The bus gets packed - limited return times and the bus is freezing. It is the cheapest option but for the time you lose I suggest you catching an Uber for $37. Roberts Hawaii was a real nuisance.

I will not hesitate to take another excursion with Roberts. They are very prompt, professional and enjoyable. We went to Pearl Harbor via Roberts and it was wonderful.

I absolutely cannot recommend Roberts Hawaii. We took two Tours with them “The Grand Circle Island Tour” and “ Captain Bob’s Snorkel Cruise”. The Grand Circle Island Tour guide, Felix, was nice and entertaining. Unfortunately almost all of his facts about the Island and surroundings where incorrect. After a few comments and places he pointed out to us, my husband and I were very impressed by his knowledge, but after one “fact” that he stated that my husband knew to be incorrect, we started to google and research everything he had told us, and about 90% of what he told us, was incorrect. At some of the stops we only had 10 minutes to take pictures, of course other tour busses and tons of people where at the same spot which made it hard to snap a decent picture in such insufficient time. One of the stops we missed completely, but then had a 1 hour stop at the Dole plantation which wasn’t enough time for a tour, but too much time to spend at the big store full of Dole stuff and food. I was extremely disappointed in the second Tour “Captain Bob’s Snorkel Cruise” as the description of it stated: “with a maximum of 48 passengers on board...” Well, what they don’t tell you is, that two boats are heading out to the Sandbar together, which means you may snorkel with approximately 96 other people. We got “lucky” and only had a group of 85 people. We got out at the Sandbar, and swam passed literal human feces floating around, and there were people everywhere! A lot of them where not able to swim but tried it anyway. It was absolutely ridiculous. We got hit in the face with fins by people swimming in a huge circle around the reef. It felt like rush hour in downtown New York City. At the end of the day, the Staff of both tours where nice but it was an absolute waste of money. I definitely recommend seeing the places on both tours, but find a different way to get there.

I was trying to book an Group Bus to pick up people from the airport, and their processes don't make sense. You have to give a non-refundable 50% deposit down before they can even check for availability. In my situation I needed transportation for 500 people, which is likely they don't have availability for what I needed. So I am supposed to give them hundreds of dollars that isn't refunded to be told that they don't have availability for me? They need a better process to even check if large group is a possibility. Unfair and not customer friendly.

They were one of the tour companies that took us to the cultural center. They were very informative and picked us up and dropped us off promptly. It was a very good experience