Comfort Inn Maingate in Kissimmee, FL

I am so excited to share a review on this location. It is rare that I take the time to review hotels (such a foodie!) but this gem only 2 miles away from Disney..... deserves a shout out. The lobby, grounds, and room were immaculate. The staff has taken the responsibility to keep everything clean and orderly very seriously in the face of COVID. That helps to make this hotel very family / kid friendly. The rooms are spacious (there is a room with queen beds AND even bunk beds so the kids can have a separate space). The restaurant has been recently renovated, and hosts a menu perfect for families after a long day in the parks (without a hefty price tag) and even a bar area, for a glass of wine to end the evening like an adult. Having a place on site to decompress after a day in Orlando is a WIN! This establishment is a wonderful place to park it for either a "staycation" or for visitors concerned with all of the objectives one considers when heading to Orlando (location to parks, amenities, cleanliness, service, value). Highly recommend …..and will share with out of town guests looking for a wonderful experience.

Location,location,location.Walking distance to Old Town and several eateries.Great included breakfast,beautiful pool and hot tub.Bar and small eatery on premises.Service with a smile early check in available.We stayed here over 10 times and never a problem.

This place was a lot nicer than we had expected. Granted it wasn’t a suite an the Ritz, but for a place to crash before heading to theme parks, it worked well. For starters, it has one if the better complimentary breakfasts I’ve seen in the area. He’s, waffles, sausages, pastries, and more. All served up and maintained by a staff of several people. It wasn’t A1 grade food by any means, but it was better than the typical toast and cereal breakfasts out there. The front desk staff were always pleasant and helpful. We had an issue with our door lock (wound up being a battery issue) - they were quick to fix the issue. Room had two queen beds as well as a bunk bed in it. Worked well for a family of five. Bathroom was a bit small, but we can deal with that. Again, it was just a place to crash between Hollywood Studios and Universal Studios. Complaints? Maybe two. First would be the complimentary bus schedule. We planned on using it - but the routes and hours are horrible. Using the free service will cut into your theme park days massively. We wound up driving ourselves in so we could get the most of our days and not miss hours of open operation time. The other issue - housekeeping can through each day, but only tidied up the room. Never ran a vacuum over the floor the five nights we stayed there. Did get fresh towels - but always had to run down to front desk because they never left enough for five registered guests. I would, though, consider staring here again if in the area. I travel the country extensively for both work and pleasure. I use Trip Advisor extensively for researching properties I stay in, and as a way of giving back to the community I post on EVERY hotel I stay in, both good and bad. You can trust my reviews are honest and accurate to the best of my knowledge.

The price was reasonable so I was prepared that the hotel might be older with outdated fixtures but I didn't expect it to be dirty and have poor service. Upon check in we found the dresser drawers dirty and the TV in the kids area didn't work. We complained to the front desk. They sent someone up to fix the TV right away but he was unable to fix it. It took three days of complaining before the TV was fixed and four days before the drawers were cleaned. The breakfast looked promising as it had a large selection but unfortunately the food was cold and the eggs were rubbery. On the positive side, the front desk staff at check in was very friendly and gave us cookies which was great as we were hungry after our trip. The room layout with separate bunk beds for the kids was also a plus.

Hotel is in serious need of remodeling. It also has issues with service. Our bathroom had not been cleaned. There was no staff to clean the bath so they offered to move us to another room. When we entered the new room, it had a foul order...so they moved us to another room. That room was better, but the safe didn't work. The next morning we found our bill out in the hallway, not under our door. Upon checkout, we let the morning crew know about our "trials" the night before. They weren't very apologetic. The only somewhat positive of the hotel was the breakfast--it was decent. There are plenty of other choices in the area. We would suggest you make a better selection than we did.