9/11 Memorial & Museum Walking Tour in New York, NY

Walks LLC180 Greenwich StNew York, NY 10004
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Featured at the 9/11 Memorial in New York City, the 9/11 Memorial and Museum Tour offers a chance for guests to visit both the memorial that honors the victims lost in the terrorist attacks and the historical institution that educates about the events that occurred. Guests can walk through the memorial’s eight acres of tribute space where the towers once stood and see a variety of exhibitions.

Good To Know

from Ashley, one of our New York Travel Experts
  • Guided group tour.
  • Wear comfortable shoes.
  • Reserved timed-entry 9/11 Museum tickets (self-guided).
  • Small groups of 20 people or fewer.
  • Visit Ground Zero with a local guide.
  • View memorial pools and museum.
  • Tour St. Paul’s Chapel.
  • 10 sites visited total.


from 9/11 Memorial and Museum Walking Tour
Everyone remembers where they were on September 11, 2001. An event that shook the world, the terrorist attacks on the World Trade Center changed the path of recent history in a way we still see every day. Visit Ground Zero to gain a deeper understanding of 9/11, the effect it had on the city (and the world!) and the long struggle in New York City to move forward from that day.

With an expert local guide, you’ll explore not just the 9/11 Memorial & Museum, but the areas and landmarks around the World Trade Center that featured so poignantly in news reports after the attacks. Traveling in small groups, you’ll visit St. Paul’s Chapel, where friends and families gathered to hear news of their loved ones, and where handmade prayers and memorials still lie.

After that, we’ll head for Ground Zero, to see the stunning 9/11 Memorial Pools, each one built in the footprint of one of the twin towers, and inscribed with the names of all those who perished in the attack. Your guide will take this time to give you a more personal account of the tragedy that unfolded here, taking you to the Fireman’s Memorial and the Survivor Tree to tell you the incredible stories of courage and loss that unfolded right where you stand.

The last stop on our tour is one we’ll let you manage on your own. The 9/11 Museum is a very well curated space, with artifacts salvaged from the event on display, alongside countless personal stories. It’s a very moving visit, best taken in at your own pace in silence. We still have one last perk though – we’ve pre-reserved your museum tickets, so you’ll skip long lines to gain immediate access.

We’ve kept our groups small for this tour to ensure a level of intimacy and peace that’s fitting for such a visit, and have chosen only the best local guides to give your tour a more personal feel, giving the 9/11 Memorial and its surrounds a more human context.

Please Note:
  • Guests will need to pass through airport-style security to enter the 9/11 Memorial Museum. Certain items are not permitted in the Museum and such items will be confiscated and will not be returned. Please refer to 9/11 Museum's guidelines on specific prohibited items: http://www.911memorial.org/security-screening.
  • 9/11 Memorial Museum entry is at 5:00 pm and is non-guided. An average visit takes approximately two hours.
  • The tour meeting time is 15 minutes prior to the start time. We want you to join us, however, we cannot delay the departure of a group tour for a guest who is running late.
  • St Paul's Chapel is closed on Tuesdays & Thursdays for renovations and may also be closed on other dates. On the days when St. Paul's Chapel is closed, we will tour the grounds and substitute our inside visit for additional sites important to the events of 9/11 but not normally covered on the tour.
  • Gratuities to guides are appreciated but never obligatory.

Tripster Customer Reviews

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TripAdvisor Reviews
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Champaign, Illinois
"Fabulous Tour of Statue of Liberty and Ellis Island"
TripAdvisor user rating 5 out of 5
Reviewed February 01, 2020
We had a great sunny warm day for our tour with Rob. He is a great tour guide. Rob gave us some history of New York and made it easy for us to get we’re we were going. The Statue of Liberty was a good tour. Rob gave us the story and History of Lady Liberty. We went up to the pedestal and when we came down Rob took our photo with the statue. He did this while laying on his back. Then he gave us a lot of history of Ellis Island and said goodbye so we could have time to explore. If you book a tour I hope you get Rob!
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Grand Cayman
TripAdvisor user rating 5 out of 5
Reviewed November 30, 2019
Rob is an Excellent and knowledgeable guide. He was Engaging and very well informed. We enjoyed the tour with him
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"Transportation manager"
TripAdvisor user rating 5 out of 5
Reviewed November 24, 2019
I wanted to give a 5 starts to jerry and a wonderful Review for taking the time to be very patience and more informative individual in this particular tour ground zero and memorial site.au Jerry was very kindest men trying to explain everything on a very outstanding manner. I recommend jerry for a supervisor position thanks.
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Cincinnati, Ohio
"Statue of Liberty and Ellis Island Tour"
TripAdvisor user rating 5 out of 5
Reviewed November 16, 2019
Jerry was wonderful - so informative, high energy. Paying a little extra for this experience (vs the radio tour) was worth every penny. We learned a lot and highly recommend.
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London, United Kingdom
"Statue of Liberty and Ellis Island Tour"
TripAdvisor user rating 5 out of 5
Reviewed November 11, 2019
Have a great trip out to the Statue of Liberty with tour guide Rob. It was informative, funny with lots of background info told in a way that made it come alive. I would recommend this company for anyone looking to take a tour whilst Stateside.
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9/11 Memorial and Museum Walking Tour is located at Walks LLC180 Greenwich StNew York, NY 10004
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Frequently Asked Questions about 9/11 Memorial and Museum Walking Tour

How many people are on a tour?
The tour is ideal for small groups of 20 individuals or less. Our tours allow up to 20 individuals at a time.

How long is the tour?
The tour runs about 2 hours long. Tour length can vary dependent upon weather, group size, and other unforeseen factors.

What should I wear?
Please wear comfortable walking shoes.

What will we do in the museum?

Guests will enter the museum at 5pm for a self-guided tour.

Are security measures in place at the museum?

Yes. Please note that certain items are prohibited from entering the museum and guests will enter through airport-style security systems.  For more information on the security screening procedures, please visit http://www.911memorial.org/security-screening.

I have to cancel or reschedule my tour. What is the policy for this?

You can change your order at NO COST before the cancellation date. To modify number of tickets, admissions, rooms or number of nights, you must cancel the original order and make a new order for the new date or time. This can be done from within your account by logging in or by contacting customer service by telephone. Any additional costs for changes would be charged to a card number you provide for the new purchase. We do not keep your credit card information on file for security purposes.