Te Au Moana Luau at the Wailea Beach Marriott in Maui, HI

I had two massages at this spa last year and they were great. This last week we made appointments and expected the same, however, it was a complete 180 of what we experienced last year. There was no spa attendant, no big deal, until you went to find a robe and slippers in an open locker, they were non existent. Someone getting dressed said he had to get his own and showed me where to go. I turned the corner to go into the steam area and there were towels piled up in the bin. After turning on the steam in the steam room I walked in and it was littered with water cups and towels on the bench and the floor. It looked as if a bunch of kids had come in and left all of there things for their parents to clean up. I decided to just go to the mediation room and wait for my attendant. I walked into the room and at every table there was a glass and a emply nut cup. The water was completely out and was surprised that no one had been through to clean the mess up. I found a clean spot to sit and waited for my attendant. She came and escorted me back to a room. She wanted to talk or have me take deep breaths as she massaged me. I finally asked if we could just not talk and she said that was fine but seemed irritated that I would ask her this. After the massage I went to the shower. I was irritated to see that in every shower area there were towels on the floor and and they hadn't been picked up. I looked at the towel bin and it was overflowing and I decided to just leave. I went to the front desk and told the attendant that I had been to the spa before and it was really nice, this time not so much. She told me that she can't go into the area to clean it up and the male attendant that they had was busy and wasn't able to do it. She was unapologetic that it wasn't cleaned up and told me to come back any time and use the steam room. I asked her why I would want to come back to clean up the steam room so that I could use it and she said that it would be my choice. Just than another person person approached the counter and told the receptionist about how bad the mens locker room and facilities were. She again didn't say she was sorry she told him the same thing she told me, however, he was more irritated and left saying he would never come back he'd go somewhere else. I told her that she should really call someone to go clean it up and she said that she told me that there was not a male available to do so. I told her that I too probably wouldn't come back and to cancel my appointment the next day that I'd take a walk over to the Four Seasons Spa where I know they take pride in their facilities and care of guests. This spa was a nice spa at one time, however, It appears to have gone downhill. My recommendation is to go somewhere else.

Let me first start by saying that I was hesitant to visit this spa because of all the negative reviews about the spa. However, my wife and I decided to give it a try and I can say that I honestly don’t think it deserves some of the negative reviews it’s received. I can say that our experience was good. We have had better spa experiences, but generally it was good. We got a couples massage. It was in a corner room with beautiful views of the ocean. The massage was good and done very well. Our therapists were very thoughtful and took good care of us. We both walked away feeling significantly better than when we arrived. The only complaint I have about the spa is the atmosphere. Generally the environment at a spa is very tranquil and serene. However, at Mandara, it feels a little more like you are getting poolside service. The service is good, but the people are very loud and not calming. It starts from the front desk all the way to the therapists. The ladies that run the front desk are constantly laughing and you can hear it throughout the whole spa. Our therapists were also good, but not necessarily calm with the service. The draping was somewhat erratic. The often felt like my drapes were being thrown on and off of me instead of gently lifted and set back down. Also when they spoke to us, it was generally louder than at other spas we’ve been to. My advise to the spa is to work on the environment. They have the facility and service to make it great, but because of the environment, I’d say it was only good.

We were recommended to go here for their Luau and we were very pleased! We checked in at 4:00 and left at 8:00 without disappointment. The drinks were good and the food was excellent! They did a great job of involving the crowd in the show. The info passed on to tourist is a big part of a Luau and this one was very informative! They shared how the islands were formed as well as their culture formed. Great time!

Since we were at the Mariott Wailea Resort, the spa at the lobby level was convenient to get to. Having been to other Mandara spas in Caribbean,this is the best one of all. They have an environmental friendly skin products . Our massage therapist was Michelle and she is very intuitive and aware of physiology. She did our classic pedicures giving us helpful tips on skincare during the session. The only drawback was the front desk staff on Monday who forgot to add manicure on the appointment. Overall, a wonderful spa . Make sure you reconfirm the appointment and services you want.

I am so happy that there is a separate entry for Madara from the Marriott Wailea. The reason? Our experience at the Marriott has been fantastic and I would hate to have to undermine that experience by posting my review for the Mandara Spa under the Marriott entry. First of all, hard to get anyone one the phone at the spa. I was put on hold and no answer. I left a vm. Nobody bothered to call me back. I went to the Spa and mentioned that I could not make one over the phone so had to visit in person. No apology I did make an appointment only to have Tiffany call me the next day and say the appointment had to be cancelled. Unacceptable. We had planned out the day based on this and now we get a call saying it was cancelled? I asked for some type of compensation. Just to show you how clueless these guys are and how they are in immediate need of customer training--let me share her response. "We will waive the 24 hour cancellation fee so you won't get charged." Let me get this straight--you guys cancel on me and you are going to waive the cancellation fee? Unbelievable They did call later to offer a 30 minute scrub package The whole experience was just unfortunate -- especially since everything else at this hotel has been great. My advice--head to Kihea and get a massage for half the price