Four Seasons Resort Maui at Wailea in Kihei, HI

The start to our stay has been a disaster. No one greeted us upon arrival or helped us with our bags. No one acknowledged us at the front desk until my wife literally hollered for help (there were at least two people at the front desk not attending to guests). We came back because our in our prior stay I had toilet water drip on me, and we were promised an upgrade for our next stay. I had reached out to the resort manager and he confirmed that we were all set for the upgrade. Yet upon arrival, not only was an upgrade not available as was promised, but one of our rooms wasn't even available until after 6p (note the 4p guaranteed check-in) as they had to kick out the prior guests. They are clearly grossly understaffed, but worse yet, one would expect any Four Seasons to keep and even exceed their promises. We literally would not have come if we had any inkling that they could not fulfill the promises they made. So incredibly disappointed at this point. Should have gone somewhere else.

We had an amazing time at The Four Seasons. The service was exceptional. Amenities were excellent. Resort experiences, such as the outrigger canoe were awesome. We will definitely be back.

We stayed at the Four Seasons Maui because it was the hotel featured in Season 1 of White Lotus and we were able to go on the White Lotus tour by Tracy. If you’re a fan, the tour is a must-do—it provides an insider look at filming during Covid, behind-the-scenes details, and shows where the main scenes were shot (top of the staircase, lobby bar, Ferraro for bar and restaurant scenes, the adult and fountain pools, and the left-side beach). Note: the tour may end by the end of the year due to HBO licensing. Our four-night stay started a bit bumpy. Check-in at 2:45 pm had a 10-person line reminiscent of Las Vegas hotels, and our room wasn’t ready until about 3:15 pm. However, the hotel quickly smoothed things over: we received a credit for the delay, along with a bottle of champagne and a rose for our anniversary, which was a very thoughtful touch. Room: Room 620 had a large living area, open bedroom, and a balcony with a couch, chair, and table. The view overlooked a large grassy area, with the ocean and sunset in the distance. The bathroom had a double sink, bathtub, shower, and toilet in a separate room, and a lighted make-up mirror plus a six-drawer dresser that was very convenient for toiletries. Outside the bathroom was a bar area with a Nespresso coffee maker, tea kettle, and refrigerator. Four aluminum bottles of Four Seasons water were provided (refillable at hotel water stations), and the turn-down service included smaller bottles by the bed. Slippers were provided but only in Large and Small sizes, so they didn’t fit medium-sized feet. Robes were hung in the bathroom. Pools & Beach: There are three main pools: 1. Fountain/family pool with two hot tubs 2. Smaller Waterfall pool 3. Adult pool with swim-up bar, infinity edge, and hot tub Cabanas are available for reservation—adult pool cabanas are $1,000, and reserving some chairs is $100. Lounge chairs open at 7:00 am, and we were able to secure chairs at 7:30 - 7:40 am. Otherwise, there’s a waitlist or beach option. The beach area is a good size with umbrellas available for free. Activities & Cultural Events: - Saturday/Sunday: Fire Knife Dancer at 6:30 pm - Monday: Behind the Scenes of Hula (6:30–8:30 pm) with Hālau o Ka Hanu Lehua, one of Hawaii’s top hula groups Daily participatory classes: Lei Making (9 am), Coconut Frond Weaving (11 am), and Hula (1 pm in the lobby) Outrigger Canoe paddling (early reservation required). Other activities included yoga and pickleball. Service & Special Touches: The staff made our anniversary stay special: the manager from Duo visited us during breakfast, and Nick, our waiter at Ferraro’s, went above and beyond with happy anniversary wishes and a special dessert. The post-check-in champagne and rose were a lovely gesture. Departure: We had a late 11:00 pm flight, and the hotel accommodated us with late check-out and access to the Aloha Hospitality Suite, which included showers, lockers, and a lounge area with coffee, Nespresso, and TV. Things I Loved: - The White Lotus tour by Tracy. He has inside knowledge since he was onsite for the entire filming. - "Behind the Scenes of Hula" on the pa. I loved it was authentic hula and not just made for tourist entertainment. - The hula class and Candy, the instructor - The Aloha hospitality suite for a shower and place to change before catching a plane - The staff - everyone was genuinely helpful and gracious - The free transportation to the Shops at Wailea - more convenient than using our car - The extra personal touches for our anniversary - The insulated water pitcher at the Adult pool for cold water all day Areas for improvement: - More free chairs and umbrellas. It would be nice to have a leisurely breakfast and not worry whether you can get chair - More staff for check-in - More Outrigger Canoe openings Overall, despite the initial check-in hiccup, the Four Seasons Maui delivered an exceptional stay with spacious, well-appointed rooms, attentive staff, beautiful pools, and immersive cultural experiences. Perfect for both White Lotus fans and anyone seeking a luxurious, relaxing Hawaiian escape.

I’ve stayed at many Four Seasons properties and have always experienced exceptional service. Unfortunately, the Four Seasons Maui did not meet that standard. During my entire stay, I was unable to access the adults-only pool. Each day there was a waitlist of 20–25 people, making the amenity effectively unavailable. At this price point, that’s unacceptable. The property also felt noticeably understaffed, with slow and inconsistent service throughout. Overall, this hotel delivered an experience that was average at best—far below what I expect from the Four Seasons brand. Beautiful location, disappointing execution.

The hospitality by the staff was amazing! We ate at the Duo restaurant for breakfast and had Lynn and she was so amazing with our 20 month old. She was so kind and accommodating. She felt like a family member! We also had dinner at the Duo and had Ron as our server and he was simply amazing. Very accommodating and warm spirited. I also met Joshua at the front desk and he was welcoming when we first checked in. Overall, the restaurant options were great - lots to choose from. I loved the look of the lobby and the staff all seemed nice. There were plenty of pools to choose from and I loved the short walk to the beach. The only reason why I didn’t give it five stars was because their rooms were a bit dated. Four Season Hotels are known to have immaculate guest rooms. However, I noticed a stain on the carpet and sofa and the bed frame showed some wear and tear. Also, there was construction going on at the time of our stay. The gym was in a white tent and you could hear the construction noise during the day. So overall: amazing staff, dated rooms.