Greensprings Vacation Resort in Williamsburg, VA

Our place was dirty and it smelled for several days. We had requests for someone to clean it again and no one showed up. Toothpaste all over the bathroom. Hair all over tub and shower...and it wasnt the kind on your head. Floors weren't vaccuumed and just nothing felt clean. Love Diamond Resorts but this one was not great.

It's been very quiet and peaceful. The family has been taken full advantage of the amenities. The apartments are very spacious and homie. We have no complaints. This is our third time here. Grand kids are in seventh heaven.

Visited recently and stayed in a 4 bedroom with kids and in-laws. Plenty of room to be together or away if needing a nap or read a book. Plenty of activities on the resort grounds. Short drive to colonial Williamsburg, yorktown and Jamestown. Had a little hiccup at check-in which manager next day took care off. Had a great time.

Each of Greensprings Vacation Resort's villas are two-bedroom apartment-style units with spacious common areas. The carpet in ours was brown and that didn't sit well with my wife, who that it made the space look a little dirty. Overall, I didn't see anything to indicate that the villa was not well kept, but I could see her point about the carpeting. The pool area is nice with a nice size pool and activities area. There's an indoor pool adjacent to the outdoor pool, but we just took a peek in to see it. There's a nice sand volleyball court, basketball court, and three tennis courts. We did have issues with the wifi, and effectively, it didn't work through the majority of the stay. I had to call the issue in. It was corrected, but then didn't work again the next time I tried to access it. Parking is also scarce. There's a Walmart and a Target within a mile to 1.5 miles from the resort.

Nice people but accommodations and cancellation policy problematic. No elevators and so we cancelled the part of the reservations on the 3rd floor. We have someone with a disability and has difficulty walking up 2 flights of stairs. Still charged a cancellation fee. Also, the floors are thin. Can hear every step upstairs.