Greensprings Vacation Resort in Williamsburg, VA

I was pleasantly surprised by my stay here. The furnishings were updated and everything was cleaned and prepped for our arrival. The kitchen is adequately stocked with tools if you don't want to eat out. They had kid activities and a miniature golf area that were useful in keeping my seven-year old entertained. The location is so convenient to area attractions such as Jamestown. When we did dine out we enjoyed Peter Chang's and the Jamestown Pie Company. Would definitely stay here again.

What a train wreck to say the least. Let’s start with the good. The guest services are very friendly and welcoming. They are quick to respond to issues. There isn’t much to do because of the COVID-19 Pandemic, but they do have an indoor pool that they keep open, so we pretty much have had that all to ourselves. The bad. Half the cable channels have not worked for the entire stay and then, the last two days the cable has been out completely. It came on briefly at 9pm but shut back off the next day at 10 am. The bed in the master had a broken leg which caused the bed to act as a teeter totter. (Room service had to have known about this if they made the bed), so it should have been repaired before the room was rented again. I must say they were quick to respond and repair the leg. With the bed repaired you now notice the big low spot on the left hand side of the mattress. I slept in a divot, well let’s just say I tossed and turned in the divot. I could not get a good rest. I even slept on the couch one nite. I needed sleep, so I finally broke down and took an Ambien. The room furnishings are outdated, some light bulbs were missing, the faux fireplace was a nice touch visually, but the blower and heat did not work so you’re just stuck with a pretty show. Honestly, it could have been worse, but we made the best out of a crazy situation. Again the customer service is awesome, friendly and welcoming. I did also purchase extra days, but I done so out of convenience. I didn’t want to have to pack all the kids stuff and change locations. Honestly, if I was trying to get someone to purchase into a time share or “vacation point system” I would have put them in the best room possible. No, no, no......

Greensprings Resort is a wonderful place for a vacation resort. Nice golf course, two bedroom/two bathroom accommodations. Conveniently locate to Historic Downtown Williamsburg and other scenic attractions. I would stay again and recommend to others.

Fireplace did not provide any heat (just for show) 3 story building so there will be someone either above or below you. (no elevator) Finally, TVs are not up to date so do not expect any smart TV features to be available.

I stayed here with my family and it was clean but had a very strong bleach odor. There wasn't enough towels, shampoo, conditioner etc. The furniture, especially the beds, we're very uncomfortable. We will not be returning.