Best Western Williamsburg Historic District in Williamsburg, VA

Would Highly Recommend this to anyone would highly recommend the Best Western Hotel in Williamsburg, Virginia A first class of operation I would highly recommend! Refer your friends refer everyone to this location here in Colonial Williamsburg,Virginia

It was awesome experience staying there .because so quiet and peaceful also staff was amazing.and break fast was delicious and fresh cook.i will stop by there again Please enjoy that peaceful atmosphere. Good And clean room so ,swimming pool are also clean and warm

Our recent stay at the Best Western in Williamsburg, VA was deeply disappointing and fell far short of expectations, especially for a family-friendly hotel. We were a group of four adults and four children, staying for five nights, and encountered significant issues that no guest—let alone a family—should have to deal with. Facility Conditions: The general condition of the hotel was unacceptable. The bathroom in our room was so cramped that you had to squeeze between the sink and toilet just to close the door. The shower drained so slowly that we ended up standing in several inches of water after only a few minutes. The carpet was filthy—our socks were stained after walking on it briefly. The indoor pool was a major reason we booked this hotel, yet it was unusable due to a broken heater and water temperatures below 60 degrees. Outside, the “landscaping” included artificial flower arrangements with tags still on them stuck into the flower beds—an odd and lazy attempt at decoration. Customer Experience: Midway through our stay, we were inexplicably locked out of our room—despite having two more nights remaining. When we asked for help, the situation was met with confusion rather than urgency. One morning at breakfast, a strong odor led us to discover there was an active gas leak—police and fire officials were on-site. There was no clear communication or guidance from hotel staff during what was potentially a dangerous situation. When I attempted to speak to the manager on duty about our experiences, the conversation quickly turned unprofessional and combative, making it clear that customer feedback is not welcome or valued here. Housekeeping: The housekeeping service was among the worst I’ve experienced. Upon arrival, we moved a sitting chair and found what could only be described as an entire bag of chips under it. Beer bottle caps were scattered around the bed. Despite having four people per room, housekeeping repeatedly left only three towels—we had to ask for additional towels every day. Trash was left unemptied on multiple days. One morning, we told housekeeping we’d be out shortly—they never returned, and our rooms went untouched for the entire day. When we brought this to the front desk’s attention, the response was defensive and accusatory. The manager showed us a checklist that falsely marked our rooms as cleaned, essentially calling us dishonest instead of taking responsibility. Final Thoughts: This hotel is in desperate need of better management, basic cleanliness standards, and a serious reevaluation of how they handle guest concerns. It is not a family-friendly option and, based on our experience, not worth the cost or the frustration. We strongly advise other travelers—especially families—to look elsewhere for accommodations in Williamsburg.

Great location! If you want access to Colonial Williamsburg without paying for parking and looking for spaces this is a great option. We are in our 50s in fairly good shape and had no trouble walking into Colonial Williamsburg and walking back to our hotel. That being said, this was one of our least favorite Best Westerns we have stayed in. It is in need of a face lift. Our room was fairly clean with no bugs and that is always my biggest worry. The free breakfast was not the best. The location is by far the biggest plus for this hotel.

Every one was very friendly. It was a good overnight stay. Complete breakfast was provided. The rooms were neat and clean. It is located very close to downtown Williamsburg and so it is easy to get to the sites. It is near Jamestown. Don’t know why such a long review is required?