Wyndham Garden Williamsburg Busch Gardens Area in Williamsburg, VA

I stayed here as part of Diamond Resort pkg and visiting time share. This does not equal stay for Diamond Resorts affiliate on price or level. Just a ok stay and price. Told DR, she said they picked this hotel do you want to with DR later.😳😟

Ever thought you would never stay at a hotel which is dump. Well then your dream would come true of staying here. Pool and surrounding area is in the picture. Carpet is never changed from colonial times. ice vending machine works only on one level out of 8. Bad front desk experience, awful continental breakfast, poor parking, poor elevators, terrible hallways, dirty windows. We asked for wine opener, they said get the bottle of wine and open at the front desk. Only good thing i can think of is clean hotel billboard, so that one can identify the dump!

We’ve stayed here in the past and it was OK, but not this time!! 1- lobby was very hot. 2- check in took a while. 3- arrived in room to find it about 90 degrees inside of room. Called the front desk, it rang for what seemed 3 or more min. Clerk said it would take “a while” for maintenance to arrive. I went and found him myself! HVAC was defective. Moved to new room. 4- next morning went to free breakfast @ 9:30 that advertised 7-10. Nothing was available. Absolutely nothing. Not even REG coffee. Gentleman beside of me trying to get coffee also and said the front desk was rude to him at check in while asking for early check in and arrived to a hot 90 degree room as well. TIPS: 1- hire more staff. The place is way understaffed. 2- do not turn off HVAC on a 90 degree day. I know you need to save power, but shut Black out curtains and turn thermostats up to 78! 3- don’t offer a free breakfast if you don’t plan on providing food and coffee for the advertised window of time! 4- give the place a facelift. It was clean but very outdated. To me, this is minor and can be over looked if all the other items were taken care of. In summary, we’ve stayed here many times. But this was OUR LAST! Best endeavors!!

I like the free breakfast and the lady in meal room very friendly and personable. A lot of choices in breakfast, meal room is clean and big. Check in was fast and brief. Room was OK, TV location a bit too high.

The rooms are old and the carpets stained. The AC is some rooms dont work. They havent updated the hotel in over 20 years it looks like. STAY AWAY. I asked for a refund after they moved me 3 times and they wouldnt