Holiday Inn Express Williamsburg Busch Gardens Area in Williamsburg, VA

When I arrived, Promise greeted me. My room wasn't ready but I got there early, before check in time. I asked for a specific location since I know the hotel well. A few hours later when I arrived, Promise greeted me by name and checked me in to a perfect room location. She was lovely. The hotel is very clean and comfortable. The towels and linens all need to be updated as they are now tsomewhat attered and a bit dingy. Breakfast was just fair, not a lot of healthy choices. The oatmeal was like glop!

This hotel was a great choice while visiting h the Williamsburg area. It is conveniently located between Colonial Williamsburg and Busch Gardens (although closer to the later). It was affordable and very clean! All the staff we encountered were friendly. Their included breakfast is always a bonus!

We were on a return trip to Williamburg this March after being here last summer. While we enjoyed our stay last time for the most part, this stay exceeded the former. The hotel was spotlessly clean, the housekeeping excellent, and the breakfast above the standard of last summer. The hotel also offers a lower price for the area. A great seafood place next door! We will be back.

Overall, this hotel was nice. I think 3.5 stars is probably what it deserves. The location is excellent if you are going to Jamestown, Yorktown and Williamsburg. It is about as equidistant as you can be (around 15 minutes from Jamestown and Yorktown and 10 minutes from Colonial Williamsburg). It's also very close to Busch Gardens if you are going there. It is set in a quiet office park. There is not an indoor pool. In March, the outdoor pool was closed. There is only 1 elevator but it was very quick. The room was nice and updated. The bed was very comfortable. The sink/vanity is right inside the door, not in the bathroom itself. This was okay but would have been better if the counter was larger. There was plenty of hot water and good water pressure. The biggest downside of the bathroom/sink was the lack of adequate hanging. The single towel bar was not really wide enough for 2 towels and there was no place to hang the hand towel at the sink. Also, we had a room with 2 queens and originally had 3 sets of towels. Upon cleaning we were only given 2 replacements. The 2 biggest issues with our stay were the refrigerator and the free breakfast. We brought deli meat, drinks and fruit and vegetables to pack a lunch each day. Although the refrigerator was on the highest setting, the interior was not cold or even cool. The very back of the interior was cool but that was it. I reported this issue to the front desk and was given the option to change rooms but the refrigerator in the second room was the same. The front desk clerk said they were old. I wound up having to fill bags with ice to cool the refrigerator each day and night. This worked but was a lot of effort that shouldn't have been required. On the plus side, we were close to the ice machine (at the very end of the hallway) and the ice machine never ran out of ice. The breakfast was also disappointing and not up to typical Holiday Inn Express standards. There were 2 alternating meals: 1) turkey sausage patties, powdered eggs, sausage gravy & biscuits and 2) pork sausage links, powdered eggs and potatoes. The turkey sausage was way overcooked all 3 days it was served and was very dry. They eggs were bad all days. The pork sausage and potatoes were decent. The cinnamon rolls were okay but were much smaller than typical. Also, there was no milk 1 day. Definitely a disappointment.

Great customer service with D'I-shawn C and his co worker. Clean rooms and workout facilities. The rooms stayed at a great temp, and the breakfast was phenomenal. This trip was during a snow storm, and the staff worked hard;cleaning roads, serving guests, and making this snow day an overall great experience.