Planet Hollywood Resort & Casino in Las Vegas, NV

Was at the same place for the second year in a row. Nothing exciting this year. Pretty much the same experience this year as last. Early checkin depends on paying a fee. There's no advice as to when that checkin might be. The checkin fee before 12 is non-refundable even if you check in at or after 12 (seems wrong). There's just a non-caring attitude at checkin. Past getting to your room, you don't really come across staff unless you're gambling. Housekeeping is very solid. Food options here are decent, but venture out. If you forgot necessities, drug stores are very close.

The rooms at PH are large and well-appointed. The bathrooms have a large soaking tub and separate shower. We enjoy the lively casino, with a big variety of games. Beverage servers come around often.

I had 2 rooms reserved for Jan 8-12, 2026. The morning of Jan 8, I received 3 emails from Planet Hollywood regarding my 3 reservations. I went to website and cancelled the ONE reservation that I did not make. The cancellation was done through the AI Chatbot, Laurel. The AI Chatbot cancelled all 3 of my reservations. When I arrived I found out I had no reservations. The reservations had been made months in advance for a panorama suite plus another room. The front desk informed me I had no reservations and the same room would cost over $2000 more for 4 days. After at least an hour of refusing their answers, I finally got my rooms at the price of original reservation. I checked in at 2:55 PM and was charged for early check in for 2 rooms. Check in is 3:00 PM. The desk person said he couldn't change any charges that were done online. I cannot believe that Planet Hollywood doesn't allow any local decisions to be made

Well I doubt we'll stay at this resort again. For starters the lineups to front desk were long. Whether to check in , check out or for assistance. Yes, there is self check out options available, we are old and do not use those. We were there for 3 days and had to call for housekeeping to bring fresh towels and take out garbage. There is a total of 6 elevators in this hotel however, only 3 were functioning. There were lineups and excessive wait times especially in the mornings. As for the casino, more lineups for the cashier as they seemed to be limited in staff. The things I've mentioned are the basics I would expect to get when paying a fair price for a one week's stay + resort fees they also charge. We were disappointed.

No clock, no complimentary breakfast. Housekeeping never came in our 4 nights. We needed fresh towels (there is only 1 place to hang a towel to dry) and our 2 tiny trashcans were overflowing into shopping bags. Low flow shower head took forever to take a shower, the water doesn't get above 90 degrees I'd say. No overhead light in the room, it was very dim even with the 2 lamps on. Not enough table space for our 2 bags, just a 8 x 2' table. No night light in the bathroom to see at night. The water from the faucet is NOT drinkable. Is this a "Resort" worthy of a $62.30/night resort fee or a 3rd world country? The hotel should provide guests bottled water. Instead you have to buy it in the lobby for $6 a bottle. A rip off like everything in Vegas. The room is ugly inside, boring millennial gray, stock photos of random models on the wall like an Abercrombie store in 2008. Only 2 pillows per bed. The 1st thing we noticed walking into the hotel was the number of homeless people and vagrants approaching and harassing us for money or trying to give us trinkets. And I mean RIGHT outside the hotel doors. This is private property, why don't hotel staff ask them to vacate? We did not feel safe walking in or leaving. On the upside, the room had a great view of the fountains. It really feels like you're in the center of Las Vegas. That being said, several hotels offer the same view so no reason to stay here in particular. Beds were comfy, carpet was clean, plenty of space in the room. I would not stay here again. The hotel lacks basic amenities that even a Holiday Inn has. No coffee machine but there's a Starbucks on the 1st floor charging 3X what a normal Sbux charges ($6.79 for a Grande hot coffee and all prices go up from there). No microwave to force you to eat out and spend money. It's a sad statement about Vegas, especially when Planet Hollywood treats their paying customers like cattle to be exploited at every opportunity. We paid $1287 for 3 weeknights. Resort fees were never disclosed on Expedia. What a scam.