Planet Hollywood Resort & Casino in Las Vegas, NV

Did not realize the $15 nightly fee for gym- very disappointed it is not included. Disappointed at resort charge - why is there one? Up charged because I was told I had not made a 2 queen bed room selection which I had and triple checked on it. Disappointed with Bell shuttle service- stopped at the desk and was never informed I missed shuttle - had to call Bell and was informed. Paid for an uber to airport!

This is a lovely hotel located in the centre of Las Vegas but is let down by its $62.30 per night resort fee. When you stay for several nights, this mounts up to quite a sum and makes you inclined to spend your money outside of their hotel.

04-20-26 $$$ Hotel rooms are clean. Check in was easy, casino floor was clean and busy. The dealers are friendly and helpful for first timers. The food at the Hollywood Cafe was good but sluggish on service. Parking is not user friendly. My biggest complaint and why I choice a 2-star rating is due to lack of security. Early this morning at about 0330 hrs. I heard loud pounding on a nearby room door. Then I heard "SHERIFF"S DEPARTMENT, OPEN THE DOOR! This went on for about three or four times. Another guest said he heard it too. He thought the Deputy was mule kicking the door because it was so loud. Then the door was opened and we guessed several Deputies entered the room. They were yelling, GET ON THE GROUND! Then it sounded like they doggie piled the guy or lady. It was hard to tell if they were after a man or women. When they eventually took away the prisoner he or she said they had a hard time walking. Prior to taking the prisoner away they stopped yelling so hearing what they were saying was hard to tell. This went on for about 45 minutes. I called the front desk and asked if they were aware of a law enforcement incident occurring on the south tower on the 30th floor. They person said no so I asked to be transferred to security. I spoke to security and they were not aware of anything or disturbance on the 30th floor in the south tower. I requested a foot patrol check on my floor and confirmed which room I was staying at (3026). My guest staying in room (3040) said he pretty much heard the something. Man, I will tell you from 0330 hours and on I could not sleep or sleep well. I was waiting for shots fired and coming through the walls. I was on pins and needles. Same with my guest. I spent over two thousand dollars for three nights and two rooms. At about 0800 hours I called security again for a status check. I spoke to JAY from the security dispatch center. Jay was unaware of anything occurring last shift. Jay said he just came on and was not debriefed of any incidents. I asked Jay for an incident number from my call (complaint) at 0330 hours. Jay said there wasn't a complaint listed not even for a foot patrol request last night. I'm sure something happened last night. I wasn't the only one who heard this. I sure they can check the lobby, parking lot, and elevator cameras for footage.

It started off horrendous. The reservation system was down when we went to check in and the line was more than 2.5 hours long. Not fun. It should have been "all hands on deck" at the check in counter - ie even the GM should have been down helping. Customer service is definitely not a priority at this property. Then, when we finally got to our room, we noticed there was no coffee maker or microwave - which is standard at any hotel. When I called the front desk to ask - they said you need to be in a suite to have those items. The toilet in the bathroom is also tiny ie the size you would expect in a pre-school. And, the table in our room was broken. But they sure are proud to charge you a Resort Fee. When I asked what we got for the fee, I was told free internet. Seriously? Give me a break. It truly was disappointing! Stay elsewhere.

Anything good about this place is canceled out due to the lack of running water they have. Seriously, it sucked coming back from a long night out to NO WATER. My husband called the front desk and we were told we would get a credit of $50 that I cannot seem to get whatsoever. I called their customer service phone number almost 2 weeks ago ( (877) 333-9474.), was told to call back after 5-10 business days and now they’re telling me to call the billing department that is only open 7-3pm PST. Save yourself the time and the headache, don’t stay here.