Planet Hollywood Resort & Casino in Las Vegas, NV

We went to Vegas for our anniversary. This is the 1st time we stayed at Planet Hollywood. The Ultra panorama suite is really large 1255 sq foot. The view was awesome, mountains one side, fountains the other. Our flight came in early. They were as accommodating as they could be. Check in is 4. They allowed us to check in around 2 (to the only suite available). The super helpful CSR said it is not going to have the view you are looking for. 7th floor, make a note you want something at least 12 floors up. He said they would change our room the next day, if we wanted to. Yes, for sure wanted to change. Overall, both suites were clean. Excluding under the couch cushions, at least found some couch money! There is also a coffee maker!! Never stayed anyplace in Vegas with a coffee maker! Suite on floor 7 did not compare to the one on the 25th. The carpet, if I had not stayed in 2 different suites I would have thought carpet was discolored and stained. It is just the pattern. Suites are very retro. Couches on the 7th were different than the 25th. I like the 25th better. The staff was all very friendly and helpful in the hotel. The casino, I am not sure what the issue is with waitstaff? They are as elusive as winning a jackpot. The casino was not that busy. We had to go buy our own drinks. I would say, hire more waitstaff. A nice visit overall.

The Planet Hollywood Resort & Casino is a generic hotel that only stands out for the wrong reasons. There was no hot water in the room of my companions. If you used the bathtub, blue and white particles come out of the jets. If you are trying to take a shower in the morning with everyone else, there was no water pressure which did affect flushing the toilet. The pipes with everyone showering is very loud. However, these issues were minor compared to the main problem, the interior locks (including the deadbolt) did not work. As a female who was staying in a hotel room by herself this was scary given all of the news reports you hear about people trying to break in to hotel rooms. The only lock that worked was the automatic lock. After the first night in this room it was determined that the door was not on the brackets properly causing the door to not align with the locks. The concerning part about this issue is that I tried to reach management for a solid month to report this issue without success. I was promised a manager would call me back no later than 72 hours yet that never happened despite multiple phone calls. So beware if you are traveling here be prepared to have to barricade the door yourself.

This is our second time at Planet Hollywood. We came two years ago and decided to return because we love the staff's attention and the comfort. It's a very affordable hotel with a variety of activities. The ocean view is spectacular, our room is always clean, our favorite show is definitely the Michael Jackson show, and at the family pool we met Mar, Diana Ve, Nava, and Kikwho were always cheerful and invited us to join their games around the pool. We will definitely be back.

It’s our first time staying at Planet Hollywood 4/5/26…trying to check in via online on our way but it shows my booking was cancelled, called the property spoke to Justin and confirmed that their system was down and our booking still ok. When we arrived at 12noon, they said that they are not accepting any check in yet. We came back at 2pm and line was long, it took us more than 2hrs to check in, we finished almost 5pm to check in. By the time we are settled in the room, pool is closed! Pool is only until 5pm why? I am not sure, it is a spring break, Vegas is always hot but pool is closed. After a week, no communication from Planet Hollywood management addressing system down issue that happened which took away our time that supposed we are already enjoying. No apologies, nothing. I checked my bank and surprisingly, I was being charged for cancellation/no show from PH. I called billing, spoke to Alex, I am explaining that at that time their system was down and all of us in line, our bookings were cancelled but he never listen, he insisted that it is part of my booking which they split in two. I told him that grand total cost of my booking and he was surprised, I tried to point out that it is a cancellation and he said, it was not that PH should have a notes on his end, (seems does not want to help out and investigate further and being rude on the phone) I insisted that it is not part of my booking, he then let me hold for more than 45min wait until he said that refund will be processed. With all the hustle from checking to extra charges with rude billing agent (Alex).. wow!!! To those whose reading this, if you checked in 4/5/26 and showing your booking was cancelled, waited more than 2hrs in line to check in, please check your bank for no show/cancellation fee coz they really charge it!

Outdated hotel, with the worst check-in experience ever. All check-in kiosks were broke & it took me 4 hours to get to my room. I paid for 5 nights