Planet Hollywood Resort & Casino in Las Vegas, NV

Ok. We were not guests at Planet Hollywood. We went to the Criss Angel show. After the show the escalators were broken and employees routed everyone to two sets of elevators. We walked toward the elevators near the poker room. As you can imagine it was getting crowded and each time an elevator door would open it was full of people. We decided to look for the stairs. We followed the signs to the stairs and the route was full of turns and doors. Eventually we got to the stairs. I will remember these stairs more than the Criss Angel show. There were four flights. The first level had vomit and feces. We should've turned back then. We kept going down the stairs. The next level was worse, with blanket and rotten food. Absolute squalor. I've seen squalor in my life and this was true squalor. The next level was horror show level flickering lights. The final level with door to the outside was pitch black. Anyway. Why hasn't anyone cleaned this stair well? How is it like this? If the emergency stairwell is like this, what other corners is the casino cutting? Yeah, filthy.

Had a blast, gambled, won! Great fun and food. Gambled some more, won som more, lost some, lost some more, won a little back. cashed out with more. Talked with lots of people having a good time and enjoying the casino. Staff is very friendly and available. Hotel is clean and the staff works hard to keep it that way. Cocktail waitresses are always buzzing around and even if you are ordering non-alcohol drinks, they take care you extremely well. First time I had a decent cup of coffee at a craps table. The Miracle Mile is a must see and can be a very long walk, plan ahead and enjoy. Miss the breakfast place. Parking garage has plenty of parking. Lots of stuff to do just outside the casino.

The room was not clean. Bed sheets had stains and the bathroom floor was sticky and had a toenail in the middle of the floor. The bath also was not clean. We had to ask twice for our room to be cleaned

Clean, well run hotel. Pool was great but too few loungers. Expensive Poolside drinks. Casino was great and the dealers are fun and friendly. Very helpful to new or inexperienced gamblers. Great location on the strip.

Really disappointing experience. We arrived to find the check in queue was absolutely huge. I appreciate this is Vegas and it is bound to be busy however we queued for around an hour and a half! For a big hotel, there were about 4 staff members checking in! We asked about an upgrade and were told it would be an extra $400. We refused as it was worked out $100 extra a night. The check in guy then said he would give us a bigger room with a bigger bathroom for no extra cost as it was our honeymoon. We tipped him as this is customary and headed to our room. The first thing that I noticed as soon as I walked into the room was the smell of marijuana. Two of the drawers would not open and there was hair in the bath. The view was also pretty poor. I phoned down to reception who said that they would send someone up to deodorise the room. When we came back after food the room did smell better. The next day we were out and about and again when we came back the room again smelled of marijuana. At this point I started to get irritated as it was our honeymoon. I phoned down to reception again as I wanted to change rooms. They said we would have to go down to check in to do this. I asked if someone again could come and deodorise the room. We went down to check in and the advisor said that when people smoke in the rooms in comes through the vents. I stated that the rooms were non smoking to which she replied that they were but some people still did smoke! She said that she would upgrade us for the last two nights to a suite and to come in the morning. That night we got back to our room and there was no running water! As we were changing rooms the next day, we couldn’t be bothered to call again down to reception. The next morning my husband went and collected the key to the new room to check it out. It seemed a lot better and it all honesty this room was fine. It had a nice view and the room did not smell. Planet Hollywood is in a good location. However, the rooms and check in experience leave a lot to be desired. The rooms are tired and dated!