Planet Hollywood Resort & Casino in Las Vegas, NV

I had 2 rooms reserved for Jan 8-12, 2026. The morning of Jan 8, I received 3 emails from Planet Hollywood regarding my 3 reservations. I went to website and cancelled the ONE reservation that I did not make. The cancellation was done through the AI Chatbot, Laurel. The AI Chatbot cancelled all 3 of my reservations. When I arrived I found out I had no reservations. The reservations had been made months in advance for a panorama suite plus another room. The front desk informed me I had no reservations and the same room would cost over $2000 more for 4 days. After at least an hour of refusing their answers, I finally got my rooms at the price of original reservation. I checked in at 2:55 PM and was charged for early check in for 2 rooms. Check in is 3:00 PM. The desk person said he couldn't change any charges that were done online. I cannot believe that Planet Hollywood doesn't allow any local decisions to be made

Well I doubt we'll stay at this resort again. For starters the lineups to front desk were long. Whether to check in , check out or for assistance. Yes, there is self check out options available, we are old and do not use those. We were there for 3 days and had to call for housekeeping to bring fresh towels and take out garbage. There is a total of 6 elevators in this hotel however, only 3 were functioning. There were lineups and excessive wait times especially in the mornings. As for the casino, more lineups for the cashier as they seemed to be limited in staff. The things I've mentioned are the basics I would expect to get when paying a fair price for a one week's stay + resort fees they also charge. We were disappointed.

No clock, no complimentary breakfast. Housekeeping never came in our 4 nights. We needed fresh towels (there is only 1 place to hang a towel to dry) and our 2 tiny trashcans were overflowing into shopping bags. Low flow shower head took forever to take a shower, the water doesn't get above 90 degrees I'd say. No overhead light in the room, it was very dim even with the 2 lamps on. Not enough table space for our 2 bags, just a 8 x 2' table. No night light in the bathroom to see at night. The water from the faucet is NOT drinkable. Is this a "Resort" worthy of a $62.30/night resort fee or a 3rd world country? The hotel should provide guests bottled water. Instead you have to buy it in the lobby for $6 a bottle. A rip off like everything in Vegas. The room is ugly inside, boring millennial gray, stock photos of random models on the wall like an Abercrombie store in 2008. Only 2 pillows per bed. The 1st thing we noticed walking into the hotel was the number of homeless people and vagrants approaching and harassing us for money or trying to give us trinkets. And I mean RIGHT outside the hotel doors. This is private property, why don't hotel staff ask them to vacate? We did not feel safe walking in or leaving. On the upside, the room had a great view of the fountains. It really feels like you're in the center of Las Vegas. That being said, several hotels offer the same view so no reason to stay here in particular. Beds were comfy, carpet was clean, plenty of space in the room. I would not stay here again. The hotel lacks basic amenities that even a Holiday Inn has. No coffee machine but there's a Starbucks on the 1st floor charging 3X what a normal Sbux charges ($6.79 for a Grande hot coffee and all prices go up from there). No microwave to force you to eat out and spend money. It's a sad statement about Vegas, especially when Planet Hollywood treats their paying customers like cattle to be exploited at every opportunity. We paid $1287 for 3 weeknights. Resort fees were never disclosed on Expedia. What a scam.

Planet Hollywood Las Vegas is our go to Hotel in Vegas. We have stayed there 6 times now and the fountain view room, location and price are unbeatable. We love that we feel comfortable there and the food spots and shopping suit our needs. The customer service and room service is also great and we have never had a bad experience in any way.

My wife and I have been to Las Vegas several times, and we like to stay at a different hotel each trip to see which ones we enjoy the most. We stayed at Planet Hollywood this past week for my 40th birthday. Overall, the location is great—right in the middle of the Strip—and the casino and restaurants were solid. Our room had a nice view, which we appreciated. Unfortunately, the room itself had several issues, some minor and some more significant. The hot water faucet handle was broken and had to be turned together with the base, which shouldn’t move at all. The faucet itself was also loose and would twist back and forth. The bigger issue was the shower plumbing. Within about 30 seconds of turning the shower on, water would start pooling in the base instead of draining properly. During every shower, dirty water would back up around our feet, and it took about 5–6 minutes to fully drain before the next person could use it. The housekeeping experience was the most disappointing part of our stay. We arrived late Tuesday night. On Wednesday, we left in the morning and returned later to find the room had not been cleaned or restocked. At the time, we didn’t make a big deal of it since we still had towels. On Thursday, we again left the room in the morning—this time while a housekeeping attendant was actively cleaning the room next to ours. When we returned later that afternoon, our room still hadn’t been touched. No fresh towels, beds not made, and trash starting to pile up. We called housekeeping and were told someone would come by. That evening, we went to dinner and a hockey game. When we returned, no one had come to the room. The next morning, we called again and explained the situation, only to be asked if we had called every day about the issue—which was frustrating, since daily room cleaning should be standard service. They then suggested that we may have had the “Do Not Disturb” sign on the door, which was not true. Finally, after returning from the spa later that day, the room was cleaned. In total, for a four-night stay, our room was only cleaned once, and only after multiple calls to housekeeping. While the rest of the hotel experience was decent, the room maintenance issues and lack of housekeeping service were significant enough that we would not choose to stay here again.