Planet Hollywood Resort & Casino in Las Vegas, NV

While this hotel is rated as four stars, I would personally consider it a three-star hotel at best. I don’t want to leave a negative review, but I do want to set expectations for others. If you’re used to four- and five-star hotels, this may not be the right fit for you. However, if your main priority is clean sheets and fresh towels, this hotel should be perfectly adequate. It all depends on what you’re looking for.

We spent 5 nights at the resort. At check-in the Ultra Resort King rooms we had booked were not available, but we were offered rooms with 2 Queen beds and the ability to move the next day with an upgrade to Junior Suite Vista rooms for the inconvenience. Both rooms were in the North Tower - one on floor 14 and the other 15. The Ultra Resort rooms were a little underwhelming and were long overdue for some upgrades. The windows were very dirty which took away from the view. The bathroom taps dripped and the toilet ran, and the shower temperature maxed out at lukewarm. There was a fridge in the room, but no coffee maker (as expected). The Junior Suite Vista rooms were in the North Tower and on floor 20. They were slightly less worn out, but had similar plumbing issues. One of our rooms had a bidet, but the taps were only partially functional, making it unusable. The other room right next to us didn't even have one. The sink drains were verging on backing up and the shower water temperature was still only lukewarm. The views were nice and looked onto the Bellagio Fountains and Paris. The windows were marginally cleaner on these rooms. The rooms also had coffee makers, which was a bonus. I'm not sure if all Junior Suites would have them, based on the inconsistencies we saw between the four rooms we occupied while there. The rooms were fairly quiet which we appreciated. We found it convenient to be close to the Miracle Mile shops for eating out as well as picking up snacks or drinks at the ABC store. The worst part of our stay was that the morning we were leaving they had to unexpectedly turn the water off on floors 6 - 24 at 7am, and anticipated it to be off until at least noon. So no showers or hand washing before we checked out. Needless to say the hotel guests we encountered were equally irritated by this. We felt fortunate to be checking out that day. Not sure how the hotel has 4.3 stars. I gave it 3 stars and that is only because they upgraded us and reimbursed some of the resort fees (but not all), as well as the convenient location.

One of the worst hotel experiences I’ve ever had. Check-in? A total chaos—long, disorganized lines that move at a snail’s pace. Check-out? Same nightmare. I waited 11 minutes just to leave, and not a single smile or “thank you” from the staff. Zero hospitality. It genuinely feels like they’re doing you a favor by letting you stay there. Parking? A joke. It’s buried inside a mall, and reaching the hotel with luggage is a mission worthy of a GPS and a Sherpa. The hotel itself is a confusing maze. You don’t even enter through a proper lobby—you walk straight into the noisy, smoky casino, stumbling around trying to find your way to reception like you’re in some bad escape room. My first night? No hot water in the room. I had bought instant noodles from their overpriced shop, but couldn’t eat them. So yes, I literally went to bed hungry in Las Vegas. Second day? No housekeeping at all. No explanation, no knock, nothing. This place is all flash and zero substance. Poor service, poor infrastructure, and a total lack of care for guests. Do yourself a favor: stay anywhere else. Planet Hollywood is a glorified tourist trap—and not even a good one.

Great hotel so convenient for everything, clean room with great comfortable bed, lovely spacious bathroom. Bar staff very friendly. Only downside no kettle or tea/coffee making facilities in the room. Lovely views too, would recommend and stay here again

We have stayed at this hotel many times over the years and have always enjoyed our experience due to its central location on the Strip and the amenities it offers. However, our recent stay on March 14–15, 2025, was disappointing. From 11:00 PM to 2:00 AM, an extremely loud subwoofer bass sound from the nightclub at Paris made it nearly impossible to sleep. When we requested to move rooms, the front desk informed us that they were unable to accommodate our request and that there was nothing they could do. Additionally, the shower door in our room (2485) was broken, and the bathroom floor was noticeably dirty. It’s disheartening to see the decline in quality and service at this hotel. As a result, we have decided to check out on March 17, 2025, and move to the Bellagio instead. I typically do not write reviews, but I felt compelled to share this experience, as I am disappointed that the hotel did not take any steps to rectify the situation.