Planet Hollywood Resort & Casino in Las Vegas, NV

This review is specifically about my experience and interaction with Corbin Avant. I had completed the necessary steps to electronically check-in prior to my arrival on Sunday 9/7/25. I got to the hotel at 7:15 PM and tried to check in via the kiosks. I figured this would be easier than waiting in the long check-in line and should work due to already completing the electronic check-in steps prior. Unfortunately, the kiosk told me that my room wasn't ready yet (at 7:15 PM at night?!) and that it would email me when it was ready. I happened to see Corbin near the kiosks finishing helping another guest and I walked up and asked if it was normal for a room not to be ready this late in the day. He asked if I tried checking in via the kiosk and when I confirmed, he walked me over to a computer on the check0in counter. Corbin proceeded to go through the hotel's computer system at lightning speed and found me a room that was ready/available within 45 seconds. He even upgraded me free of charge to a room that looks out over the strip and the Bellagio fountains! When it was all done, it took ~2 minutes to get the room and cards. It is RARE to find someone in the service industry who cares do much about the customer, is empowered to take make decisions and care for the customer, and to execute at such a high level with the same level of efficiency. Corbin was professional, intelligent, and friendly. I hope the Planet Hollywood management team recognizes how lucky they are to have Corbin on their team. I hope they use him as an example for current and future employees. I also hope Corbin is recognized for the work he did and the impact it had on their customer.

It seems this property has an issue with providing hot water. (I wish I had read more reviews). If you go here, turn on your hot water first thing and make sure it works. We, unfortunately didn't notice until the next morning when we were getting ready to catch our flight. Long story short, we ended up not being able to take a shower before our flight. They did comp the resort fee, but I would have much rather had the shower. Seems they maybe have an issue with the TV channels too. I like to have the TV on while I sleep, but most channels were not working late at night, even though they worked earlier in the day. Other than that stuff, the place was decent. Nice, clean rooms. Good location. Good vibe. Staff were not overly friendly, just kind of going through the motions. Probably won't be back, The hot water issue was a deal breaker for me.

Positives- Amazing location & very central on the strip. We had the cheapest room with a view of the sphere but it was really spacious with a big bathroom. Our room felt clean upon arrival and was cleaned 3/4 days we were there. Miracle mile attached to the hotel was also really handy! Negatives- The pool situation was a let down. There were only around ten sunbeds around each pool which were always taken. There were loads of cabanas you could hire but it was extortionate. Each day the cabanas were empty! There were other beds away from the pool but these didn't have the best view. Pool drink prices were also super expensive. Around $30 for two small beers. Just felt like a massive money making scheme. No tea or coffee making facilities in the rooms was also disappointing. Overall we enjoyed our stay but wish some things could have been a little better, especially after paying pricey resort fees.

Fabulous hotel! Rooms are always clean and beds are comfy. The casino has great gaming, restaurants and provides a great time! We stay here every time we come to Vegas ( 1-2 times a year). Always a great experience!

Gamed and dined at Gordon Ramsey Burger, top notch dining experience in both food and service. It’s the best hamburger I’ve ever eaten in my life. 100/10 definitely recommend!!