Planet Hollywood Resort & Casino in Las Vegas, NV

Stay ANYWHERE ELSE. After running in the bathroom of our room RAW SEWAGE seeped up through the shower drain completely covering the whole shower floor. The stench was immediately nauseating. My husband has a very delicate heart condition, and the room wasn't safe for occupancy due to the amount of hazardous sewage that seeped into the bathroom. He and I both met with differing front desk staff, and he spoke directly to the hotel manager and requested to be moved to a room that did not expose us to hazardous raw sewage. The Hotel manager REFUSED. He said he'd have housekeeping clean the shower floor. We explained that, as soon as we ran the water again, the sewage would return. We told of my husband's heart condition. The manager was flippant and rude; he didn't care about our safety. We were told that, due to making us stay in a room with sewage, Planet Hollywood would wave our resort fees for one night. We told them we didn't want any money or compensation- we only wanted a safe and sanitary place to stay. The manager refused. The stress of the situation caused my husband to fall into Afib following his interaction with the manager which frightened me and left me standing at the front desk crying and in tears. The manager walked away and refused to come out of his office saying he wouldn't move us to any other room. When he was away, another employee shared that Planet Hollywood hotel management is aware of a CONSISTENT PROBLEM WITH SEWAGE seeping through the plumbing of the guest bathrooms- yet they still sell the rooms to customers. Due to my husband's health, we decided to go back to our room so he could calm himself and take medication to help him get back into cardiac rhythm and start calling other hotels on the strip to see if we could get a room for the remainder of our stay- which was a VERY busy spring weekend in Vegas. When we went to the elevator, our room key had been deactivated. There is no other reason for the timing of the deactivation other that spite and retaliation to us for refusing to stay in a room with raw sewage. We had to go back up to the front desk where they confirmed it was no longer activated and have it reactivated. We then went to the room and called NY/NY Las Vegas and told them of our room condition at Planet Hollywood. I was in tears as the stench of the room was making me sick and the stress was not healthy for my husband. NY/NY apologized for our experience at their competitor, offered us a room at a discounted rate, and told us they would prepare it immediately so we could get to a safe environment. The room at NY/NY was amazing! Recently renovative with a wonderfully comfortable bed. Most important, it was immaculately clean! PLEASE GIVE NY/NY LAS VEGAS YOUR BUSINESS and stop supporting companies who don't care about the safety and wellbeing of their clients. STAY FAR AWAY FROM THE RAW SEWAGE AT PLANET HOLLYWOOD.

We recently stayed at Planet Hollywood and overall had a nice time — I’d give it 3 stars. The location is fantastic, with easy access to the Strip, shops, and good shows onsite. The pools were nice too, though the family pool was shaded over half the day, which was a bit disappointing. Housekeeping was definitely below expectations — floors were dirty, fixtures were broken, and when housekeeping did come, they barely cleaned. One bed was made, towels were replaced, but that was about it. Honestly not sure what the resort fee covered. Pool seating was another frustration: no chairs available unless you paid for a daybed, and even then, pricing was inconsistent. Service at the pool was hit or miss — one day we were charged $20 for a virgin margarita, another day $9. Some days we got water and towels, other days nothing at all. Lastly, prepare for some price gouging — even at the onsite Starbucks, a tall latte was $11. Overall, we had a good time because of the location and entertainment, but the hotel itself fell short in service and cleanliness for the price.

We have been to Las Vegas many times and thought we would try some place different. From the time we checked in to our first visit to the pool, we knew we made a mistake. The place has rude staff and they are always looking to up charge you for everything!!! This turned out to be a very low end hotel and with so many other choices don’t waste your time!!

The resort and rooms are clean and housekeeping provides good service. The rooms do not have a coffee maker like most resorts, you have to go down to the lobby just to get a coffee which is brutally expensive, $18.57 CAN for a Venti at Starbucks. Everything in the resort is expensive, Gordon Ramsay was $196.91 CAN for 1 appetizer shared and 2 burger meals with fries. Cheaper food options can be found just down the street, for example In and Out, great burgers, 2 meals $41.43 CAN. Sonic which is not far, $49.67 for 2 meals and dessert. The resort provides great transportation service through taxis. The staff in the casino are not friendly at all but I did not spend much time there after I won a jackpot of 1,300.00 as I was quite annoyed that they keep 30% of any winnings because I am Canadian. The shows are expensive too but definitely great shows! Great talent in Vegas! The helicopter and Eiffel Tower are great attractions and most reasonably price. Great views of Vegas at night, got some stunning videos and pictures.

I stayed at Planet Hollywood for three nights in January 2025 while in Las Vegas for work. The room was basic and sufficient, the bed was comfortable enough. Standard room was just fine size-wise, as was the bathroom. However, the bathtub was filthy so I did not use it, there was no in-room coffee maker and there was ZERO in-house room service. Staying on business, it was an inconvenience to have to go search out coffee or a quick breakfast in the mornings prior to attending/presenting at my conference. One night, an alarm went off at 10 p.m. and blared for 20 minutes. I would not recommend this hotel, unfortunately.