Circus Circus Hotel, Casino & Theme Park in Las Vegas, NV

This was a large parking lot turned into a paved campground with full hookups. Gates were kept locked after hours but phone was available to get gate code if you forgot it or it wouldn't work. Some sites had parts missing like one water facet instead of two. They quickly assigned a different site. When you check in, there is a small room with two quiost and one phone. You had to use the machines and if it didn't give you a receipt and gate keys (cards) you have to go into the hotel to finish the registration process. Be prepared to walk or rent a scooter. It does have to be returned inside. It was on the strip. Buffet was not open during the week so we went to The Winn seafood buffet with prime rib and lots of choices and to the Italian restaurant Allegra. No outside cooking at campground. Would stay again if in a travel trailer.

If I could give 0 stars I would. If you think the casinos are the biggest gamble in Vegas, think again. Circus Circus is the real con. They’ll gut your wallet faster than a rigged slot machine, all while treating you like an inconvenience instead of a paying guest. I booked this room through Hotels.com, and let me be clear: Hotels.com was perfect. From the moment this nightmare started, they were understanding, fast, helpful, and kind. They fought for me, communicated clearly, and treated me with more respect and professionalism than the entire Circus Circus staff combined. I will continue to book with them for life. Circus Circus? Not a chance in hell. Despite having a receipt in hand that showed all charges, they tacked on hidden, hard-to-find resort fees and upcharges that weren’t disclosed clearly anywhere. When my husband arrived to check in after flying in from California, they refused to help him. No flexibility. No grace. Just cold indifference. Even worse, I called ahead to ask about the final cost. You know what they told me? “We don’t know 🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️” Yes. Really. No clarity. No answers. Just shoulder shrugs and a wall of silence. When I called to speak to the manager, I was treated like garbage. The front desk manager was the rudest I’ve encountered in decades of travel. No respect, no professionalism, and definitely no customer service skills. Even the phone rep was snippy and dismissive. I’ve stayed in everything from 5-star resorts to roadside motels and have never been treated this poorly. It was genuinely shocking. They ended up kicking my husband out rather than owning up to their own shady pricing tactics. After paying $400–$500 for what was supposed to be a basic stay for a convention nearby, we were left scrambling. But here’s the twist, I booked him a room down the street at the Bungalow Hostel for just $15 a night, and it was incredible. Warm, clean, welcoming, and filled with people who actually know how to treat guests like human beings. Cookouts. Charcuterie boards. Gumbo. Friendly faces. A real sense of community, something Circus Circus clearly hasn’t seen in decades. So let’s break this down: • Circus Circus charges you for rollercoasters, waterparks, and resort “perks” you never asked for or used. • They lie by omission, refuse to clarify pricing, and treat their guests like trash. • Meanwhile, a $15 hostel delivers better food, cleaner rooms, and genuine hospitality. Circus Circus should be ashamed. Their staff lacks empathy, their policies are deceptive, and their management should be retrained, or replaced entirely. Final Advice: Skip the scam. Book through Hotels.com (they’re amazing), and stay literally anywhere else, especially the Bungalow Hostel. Because in Vegas, you expect to lose money at the tables… not at check-in.

The staff at check-in was very helpful. We arrived around 10 PM and check in was supposed to be exclusively using the kiosk. Because I had a special request for the lowest floor possible I was told to speak to someone. I did and this person was very helpful in getting my reservation made and making a point to put me on the lowest available floor, which was the seventh floor above the sixth, which was for guests with pets. I was very appreciative of her help. Both rooms were initially very nice. The rooms were well equipped and comfortable. Unfortunately, in the second room, they were up late and realized after midnight that there was no water in the room. Contacting staff, they were told that the water was out on all floors below the 20th. They were given the option to move to a room on the 20th floor, which they did. This room was not clean. This room had food scraps left in it, an open condom on the floor and some spoiled milk in the refrigerator. They contacted staff and basically were told that the staff was sorry and would extend them an eight dollar hotel credit. That was it. Not really enough for the condition the room was found in. Other than these differences in dealing with staff, I thought the hotel was fine. My room was nicely furnished and clean. There were multiple restaurants available on site. The casino area was nice and clean. Most of the rest of the staff was very accommodating. Parking was a challenge as the only available parking was in the parking garage, which has seen it better days. The number of people just outside the hotel, check-in area, smoking pot, could have been improved as we got to walk through that anytime we walked to, or from our car. So overall, it was We had some positive experience with staff and we had some very negative experience with staff. The facilities overall were dated but relatively acceptable. I do not know that I would stay again, but I would be open to the possibility.

Though I did not stay at Circus Circus, to many kids for me as our kids are grown. However the place was beautiful, wonderful for families They have a free circus show every hour open to all you do not have to be a guest at the hotel. It was amazing 30 min shows each hour a different act. Must see and great Vegas freebie parking is also free in their parking garage