Holiday Inn Resort Lake Buena Vista in Orlando, FL
13351 State Road 535 • Orlando, FL 32821
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Through the middle of April 2024, the hotel will be making improvements which will have minimal impact on your stay, however it will require some areas of the hotel to be temporarily closed for safety.
Located in iconic Orlando, Florida, this Walt Disney World Good Neighbor® Hotel offers 503 well-appointed guest rooms and suites that feature comfortable bedding, a refrigerator, a microwave, and free Wi-Fi. Guests can also enjoy an outdoor pool and kids’ splash pad, an Applebee’s restaurant and poolside tiki bar, a games arcade, free scheduled shuttle services, and other on-site conveniences.
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Yes. Pets are allowed for an extra charge of $100.00 per pet for the first four nights and a $10 fee every night thereafter. Pets over 50 lbs. incur a charge of $150.00 for first 4 nights and $10.00 per night after for each pet. Guests are allowed a maximum of 2 pets. (Prices are subject to change). Please notify the hotel prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.
No. This is a 100% smoke-free hotel. The pool area is also a non-smoking area and smoking of any type/form is prohibited. There is a designated area for smoking, please check with the hotel staff where the designated smoking area/s are if you wish to smoke.
Yes. Guests can access the WiFi free of charge.
The Applebee’s Neighborhood Grill & Bar onsite serves a made-to-order breakfast for an additional fee beginning at 7:00 am each morning.
Yes. Applebee’s Neighborhood Grill & Bar is on-premises and open for breakfast, lunch and dinner. There is also Rocco's Rockin' Tiki Bar located in the pool area.
Yes.
Yes. All rooms come with a safe.
Yes. Rooms at Holiday Inn Resort Lake Buena Vista feature a microwave and a mini fridge.
Yes. Cribs/playpen are limited and is free of charge. Rollaway beds are available for an extra fee per night.
Yes, the hotel has an outdoor pool and hot tubs.
Check-in is at 3:00 pm and check-out ends at 11:00 am.
Yes. Parking is available onsite included on your resort fee.
Yes, scheduled shuttle service to theme parks and outlet malls is offered to hotel guests and is included in the resort fee.
Guests must be at least 18 years of age to check-in.
Yes. A $30 resort fee per night, plus tax is collected upon arrival. Fees are subject to change and applicable taxes.
Available at Holiday Inn®, Holiday Inn Select®, Holiday Inn Resort® and Holiday Inn SunSpree® Resort hotels around the world, Kids Stay and Eat Free available at participating hotels only. For more information, contact the individual hotel. Kids Stay Free – Up to two (2) children stay free when sharing a room with up to two (2) adults at any of the Participating Hotels, subject to maximum room occupancy restrictions and subject to availability. Baby crib/cot is complimentary while rollaway beds may be chargeable. Rules for maximum room occupancy will supersede this offer. Kids Eat Free – For registered guests only. This is available for children: a) when ordering for breakfast, lunch & dinner; b) when ordering in the hotel’s dine-in restaurant; c) when ordering from the Kids’ Menu (which must consist of at least 1 main course and 1 dessert) and; d) when accompanied by at least one (1) adult who is registered as a hotel guest at the Participating Hotel and must order at least one main course from the full-priced menu. The Kids Eat Free offer is limited to up to four (4) children per dining family, per meal OR up to two (2) children per parent, per meal. The Kids Eat Free offer is not available for room service* or with room rates negotiated for groups of 10 or more rooms, travel industry rates, corporate rates or employee rates.
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Started bad when we discovered a urine soaked carpet and a dirty filter in the A/C unit. Called lobby and nobody answered. Kept calling and no answer. Had to go down there to talk to them about the issues. Management made it right and actually moved our two rooms to a separate adjoined area (perfect because it was a family trip).
We didn't spend much time in the rooms so we didn't fuss too much. However there were some negatives:
7 guests should mean 7 washcloths (at least). You should not have to share something like that. We had 4 total between 2 rooms.
Onsite Laundry consists of 2 washers and 2 dryers (1 didn't work) for close to 700 rooms. And even with the map it wasn't easy to navigate to find it. It's not labeled on any walls or doors either. Probably the only reason we were able to get our laundry done was because of how obscure it was.
I was supposed to be able to choose a housekeeping option in the beginning but it was never brought up. When we asked for it for the second day they said they would provide full service our last day but never committed to it. We called and they did offer to bring towels which we needed again. We also asked for more TP but they didn't bring it and still never brought it when we called about it. In the end we had to get it from the front desk.
The parking lot was a little dirty. Saw bottles, cans, and other trash in several areas.
No complimentary breakfast as far as we could tell. Don't remember if it was supposed to be included but it should be in every hotel.
Onto some positives:
We used the pool once and it was very warm and clean.
We needed a keycode to get into parking. We also needed keycards to get through a gate and a door before we could even get into the elevator. We were thankful for good security (even though other guests didn't seem to care about leaving things open).
Applebee's is connected and delivers to the room.
Pillows were perfect for us.
Staff was pleasant and seemed nice enough.