Great Wolf Lodge Gurnee

Why do we have to pay for parking for $20 per day if you’re already paying for your stay? Who pays for parking in the suburbs?????

Took my son and his friends for his birthday 11)07/2025. Was a dream bday wish for him. Since I am a single mom. Room super cheap not up to date. Legit one picture in room of a bear. Pull closet door in bathroom. No furniture in room or main hallway by elevators. Everything over priced. No big slides. Only 5 adult, teen slides. Meant for little kids. Overpriced hype junk. Whole resort meant to sell u junk. Rooms suck. Holiday inn Express is better. Hidden room charges that dont get reimbursed to your debit card for a week after check out. They said valet arking and u can't leave after arrival unless u pay $19 each time for parking. So I buy meal vouchers come to find out no valet and u can leave. Scams stay away it's a junk vcay

This is a great value. Everything is in one place, lots of reasonably priced activities for kids. My daughter and I keep it pretty simple, water park, rope obstacle, arcade and pizza. Some negative reviews here are just people complaining about spending too much at the bar. Keep it simple and you'll have a great time.

I will never go there again. I went for a couple of hours to see my grandson for his birthday and was charged $19 to park. As if they don't make enough freaking money now you can't even visit someone staying there. I will be finding another indoor water park. Maybe we will go to timber ridge instead.

I am highly upset because I was lied to by the front desk attendant on the evening of 10/17 about extra charges on my back account. I was told that on reservation 42930315 that the secondary charge of $132.18 was for incidentals even though there was already a holding charge for $100 on that card. The secondary charge on my 42931620 reservation was for $180.44. She said that all four charges would both drop off after I checked out. With the charges pending over the weekend; I figured that midnight Monday night going into Tuesday they would drop. I checked my account today, TUE 10/21 at 9 am and both charges for over $130+ are still pending, messing up my account. I did expect the $100 hold for incidentals but not the extra over $130+ that never should have been charged. I also had a charge for $48.60 for towels. I ensured each time we received and returned the towels to watch the employee hit the buttons on the screen. I wanted to make sure I wasn't charge for towels; but somehow they still charged me for towels even thought I saw the person document that the towels were returned each time. Keep in mind, I had to scan my wristband each time to get them and each time to turn them in. It appears that this lodge located in Gurnee has a racket going for doing extra charges in the hopes that no one would notice and let them slide by. I called the customer service line, waited 10 minutes to speak with someone. She did her best to assist me by creating a 'ticket' to refund me back $361.22 that never should have been taken. On top of that I was informed that it would take 7-10 business days to get my money back.