Gatlinburg Town Square in Gatlinburg, TN

The staff is nice but I can’t say the same thing about the rooms. Once my family and I got here, there was stink bugs everywhere, one on the ceiling, behind the chair, and the wall. I am unsatisfied with my experience. Barely any light. Very old and rusty. This is not what I really wanted. I am disappointed, especially when this is my first time in Gatlinburg. The bathroom and the kitchen (the kitchen was a little modern) were very modern, but the rest of the stuff was just old furniture. I do not recommend this hotel for you or your kids. Maybe 414 would’ve been better. Do not come here if you don’t want any of this to happen to you.

Booked a good deal on a resort Hotel. Well, it is setup like a motel and I don't prefer motels. Check in is up the hill at another location and went very smoothly considering we were there around midnight. The property needs some tlc as the stairs, elevators, and halls need repairs and a good cleaning. Getting to the room I was surprised it was as nice as it was after the walk to it. The room was large and clean a little older but clean. The only problems with the room ws the dishwasher still had water in the bottom and the checkout rules where we had to empty all trash and wash the dishes. Odd but ok. Our room was situated so when we woke up we could see the waterfall from our bed and we wished it would run all night as the sound was relaxing. I undestand the quiet time being why the falls are shut off. The pool was ok and the Hot Tub wasn't much bigger than the one in the room so we used the room tub. We didn't use any of the other ammenities but it was nice they were there. We would use this in the future but next time we plan on bringing our husky and no pets are allowed.

Great place to be within walking distance to Gatlinburg(only negative is up a hill if walking is difficult) . Rooms were comfortable and we could watch bears from our balcony which was awesome. Have stayed there twice before and will stay at this location again.

This is a wonderful resort .The rooms are very nice ,the beds are comfortable and the friendly staff was ready to help in any way .It is in a convenient location .

Overall a very good experience . Not at all like some of the reviews I read . Great location. Ten minute walk to downtown Gatlinburg and all the attractions. Parking on site which was great as didn’t need to pay for parking in the town. Parking spaces are tight. We had a two bed unit on the second floor . Yes it is older, rustic property but our room was not like some of the reviews, it was clean and comfortable, very quiet and overlooked the water feature which is now fully working . Nice fire pit area, also an area to sit at the other side of the condo . Only negative was there are bears that wander into the resort and they tell you this on check in. We thought they were joking but on day 2 we watched a bear down where the water feature and fire pit is . They say they do go occasionally up the stairways and onto the open walkways . This just made me nervous whenever we were entering or leaving our room but I am just extra paranoid about bears!