Biscayne Bay Boat Tour in Miami, FL

This is the most dishonest company I’ve dealt with in a long time. 0 stars if possible. They were supposed to be our transfer from Miami International Airport to our hotel for our baby moon 3/3 at 8 PM; we called them before we flew out at 8AM, left a voicemail with my phone number on it. Our flight took off on time, but due to weather issues in the air, our flight was delayed. We then go to the baggage claim as directed, with no driver in sight. We called again twice at night, with voicemails left and no one there to pick us up. We were forced to rent a car and take the extra expense of parking at the hotel, more than a $300 expense. My pregnant wife was standing around an extra 2 hours as we waited for the car. We called Costco to lodge our complaint, and they informed us that Grey Line never received a call from us. Here are the screenshots to prove that the calls were made. They also said that a driver was there until 9:30 - not one soul in sight had a Costco sign at Carousel 6, nor outside, which were the instructions provided as well. It is absolutely disgusting and revolting that not only would someone fail to perform a service, but with such easily confirmable information, lie about it too. Don’t waste your money, time, breathe, or modicum of trust and faith on this company.