Best Western The Plaza Hotel Honolulu Airport

You get what you pay for. Hotel seems old and outdated. Our room smelled like fish or a fish tank. AC worked ok, but room felt moist and humid inside. I understand its a humid climate, but the room felt weird. Also, room needs some updates- saw some wallpaper peeling or water leak stains in a few areas. It's right next to a highway, so convenient, but also very noisy. Breakfast was a basic continental set up, but had very limited options for those with lactose intolerance or dairy allergies. If you have either of these- you're left with toast, ham, some fruit, and juice. Also didn't see that we would need to pay for parking- maybe that was listed somewhere and we didn't see, but found out we had to pay an extra $43/night for parking in their garage (attached to and part of the hotel) which they said they do not own. Amenities, room, and breakfast needs some work, but the staff was very nice and very helpful!

This was the most pleasant and accommodating experience we have had for some time. Everyone is friendly and helpful. We were greeted with a smile by every hotel employee we saw. The hotel shuttle is broken down so they are calling us a lift back to the airport at no expense to us. The hot and cold breakfast was excellent. Because we were inconvenienced by no shuttle they upgraded our room for free. A much better room with a view and away from the freeway noise. We are going away happy and we recommend!!

I had asked for two rooms poolside. One room faced an orange cement wall with absolutely no view of the pool. The other room was situated above what was a smoking area. Very disgusting way to start a vacation. Lobby had no less than 50 people trying to check in and we were told that our room would be ready in 30 minutes (multiple times), but we waited over two hours. Would not recommend this place at all.

We stayed here on our last day in Hawaii. We had a room on the 9th floor, overlooking the airport runways and the ocean. The room was clean, quiet, and everything worked properly in the room. The front desk people were very nice. I had to leave for a flight before breakfast. This hotel is like ten minutes away from where you turn in your rental car. It is a great place to stay.

Aloha! Traveling from San Diego, CA, to Honolulu. It is always a challenge to find the right place that is both convenient and affordable for your event or leisure travel plans. I'm a veteran with disability, and my choices are either Best Western Plaza or military lodges at Ford Island. The Best Western is conveniently located near the airport, offering a shuttle service for your convenience—also, veteran parking, except for VA REP-Les Mishimura. Thank you, Mahalo! Rev.