Universal's Hard Rock Hotel® in Orlando, FL

5800 Universal BlvdOrlando, FL 32819
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Get ready to rock your Orlando vacation when you book your stay at Universal’s Hard Rock Hotel. Lined with rock n’ roll memorabilia and decor, this Orlando hotel offers convenient amenities such as an on-site fitness center, a 12,000 square foot pool, and easy access to the theme parks. Accommodations include flat-screen TVs, mini-fridges, WiFi access, and coffee makers.

Important Information

You must present a photo ID and E-ticket when checking in. A credit card is required for deposit upon check-in. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

Good To Know

from Ashley, one of our Orlando Travel Experts
  • This hotel is 100% smoke-free.
  • Go for a swim in the 12,000 square foot pool area with a water slide, two hot tubs, and more.
  • Pet-friendly accommodations are available for an additional fee.
  • Self-parking and valet parking are both offered for a fee.
  • Guests must be at least 21 years of age to book a room and check-in.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Guest Laundry
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Sauna
  • Wedding Services
  • Porter/Bellman
  • Valet Parking
  • Children's Club
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Waterslide
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from Universal's Hard Rock Hotel ®
Check-In: 4:00pm Check-Out: 11:00am

Property Location
You'll be centrally located in Orlando with a stay at Universal's Hard Rock Hotel ®, minutes from Universal Studios Florida™ and Universal CityWalk™. This 4-star resort is within close proximity of Universal’s Islands of Adventure™ and Universal’s Volcano Bay™.

Make yourself at home in one of the 650 air-conditioned rooms featuring refrigerators and iPod docking stations. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.

Be sure to enjoy recreational amenities, including an outdoor pool, a waterslide, and a sauna. Additional features at this resort include complimentary wireless Internet access, concierge services, and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.

Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Orlando? This resort has 6000 square feet (557 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Tripster Customer Reviews

Have you been to Universal's Hard Rock Hotel ®? Share your knowledge and be the first to review this.
TripAdvisor Reviews
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"Birthday celebration"
TripAdvisor user rating 4 out of 5
Reviewed January 20, 2020 NEW
We love the Hard Rock. Proximity to parks makes the entire trip more enjoyable and less stress! Concierge floor is fully stocked and staff are very accommodating. Expensive yes but it was a special occasion.
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"Great hotel facility, dusty bathroom and not good value ☹️"
TripAdvisor user rating 1 out of 5
Reviewed January 20, 2020 NEW
A family of 5 stayed in jan, the hotel facilities are 5* but the dust in bathroom was shocking! The fridge was not installed making it look shabby and the glass had a chip in it. Very disappointed with hotels response to complaint and did not feel like I got good value or more importantly listened too
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Green Bay, Wisconsin
"Location, but..."
TripAdvisor user rating 3 out of 5
Reviewed January 19, 2020 NEW
If you select this hotel it’s mainly because of location. It’s a very short walk to Universal. I’ve stayed at the Royal Pacific before and its a lot better but this one is closer to the parks. The Kitchen is good for breakfast buffet and music is perfect for someone stuck in the 90s in terms of musical taste like me. Underwater music at the pool is nice. Overall good since the universal attractions and the ambiance at Hogsmeade and Diagon alley are amazing. Now the disappointing stuff. The annoying surprise was the upside down cockroach in the room first thing in the morning and me scrambling around to get everything off the floor and checking every bag for “visitors”. I assume it’s expected in Florida (Haven't seen this in any other place yet) but it’s still bothersome and definitely not expected for the price paid. Some things look dated, the dark shower, the many coats of paint on the bathroom walls or the rusty towel holder/mirror. Also, take a ride share on the way in if you can. The shuttle took 1 hour to get to the hotel and we were the third stop.
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Workington, United Kingdom
"Disappointed is an understatement 5* prices for 3* accommodation "
TripAdvisor user rating 2 out of 5
Reviewed January 19, 2020 NEW
This hotel was recommended to us by our Travel Agent. We had heard great things about this hotel chain by numerous friends and were so excited about staying there. We arrived on 29th Dec and were staying for 7 nights so yes, it cost a small fortune but we believed our experience would justify the cost. How wrong we were. First impression when we joined the queue in the lobby was wow! Meatloaf was blasting out, the lobby was huge and looked really nice. The member of staff that booked us in was very pleasant. She asked if we were there for a special occasion and gave us a voucher for a free drink when I said it was my birthday. All is well up to this point. She then directed us to another desk across the lobby where we could buy our park tickets. The member of staff there was not at all helpful, I felt like I was interrupting his day. We the got to our room. This is when my heart sank. The bedding was cheap, the furniture tatty, the bathroom tiny and the view, well there was no view only that of the front of the hotel canopy. One of the beds was broken and had not been vacuumed under for a very long time. I contacted my Tavel Agent who contacted their agent who contacted the hotel. They were unable to move us as the hotel was full. They did give us a voucher for one breakfast and compensation ($60 value). Drinks taken to the room were not cleared by housekeeping. We don’t drink coffee so left a note asking if we could have tea left rather than coffee and when we returned to the room had a note left in response that simply stated “call star services”. Glasses accumulated through the week. There were days when the cushions were left on the floor after the room was serviced. There were days when we had to ring for tea, cups and toiletries to be brought to the room because they hadn’t been replenished. Really not any service at all. The hotel didn’t have a Hard Rock Cafe on site. The Kitchen offered decent food, over priced and it’s way overdue an overhaul. A good clean would be a start! It had ripped seats and years of grime on the old fashioned dark wood. We ate there one night, the place was empty and we were sat at the end of room next to where the cutlery was kept and their carpet sweeper - yes, that was out on full display! We ate breakfast there. Good point was the egg chef and the pancake chef who produced really good food. I was served my tea in a black mug with someone else’s bright pink lipstick on it. When I pointed this out, a waitress took it away and brought a clean cup to me 5 minutes later. New Years Eve - I had expected a rock party with live rock bands, the reality was a kids disco with a magician = not very Hard Rock, in fact in the week we were there, there wasn’t really much rock music played at all! The pool area was lovely, the staff at the pool bar/cafe were amazing. The water taxis convenient and fun. Hotel location was fantastic and the fact your room key was your fast pass was a really good perk. At $400 a night though, I felt completely and utterly ripped off. My expectations were high based on reviews and recommendations but they weren’t met at all in terms of our room or the dining in The Kitchen.
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Melbourne, Australia
"Great Location!"
TripAdvisor user rating 4 out of 5
Reviewed January 17, 2020 NEW
Hard Rock Hotel is in a great location and only a short walk or water taxi away from the Universal theme parks. Great that express passes are included as part of the stay as the hotel is a little pricey. Huge pool area with a waterslide to occupy the kids. The convenience store to purchase coffee, snacks and breakfast items was very handy.
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Frequently Asked Questions about Universal's Hard Rock Hotel ®

Can I reserve a smoking room?
No. The hotel is 100% non-smoking.

Is the hotel pet-friendly?
Yes. The following pet policy applies:

  • A cleaning fee of $50 per night will be charged (Maximum of $150 will be charged for stays of three nights and more). 
  • No more than two pets may occupy any one guestroom. 
  • A health certificate for each pet, obtained from a veterinarian within 10 days of the pet's arrival must be presented upon check-in at the hotel. 
  • Guests arriving with pets will be placed in pet-friendly rooms. 
  • Arrangements must be made with housekeeping for daily room cleaning. 
  • Dogs may be walked in designated areas only.
  • If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter.
  • Pets are not allowed in the pool/lounge or restaurant areas.
  • Pet-friendly rooms include non-smoking Garden View rooms only. 
  • Club rooms do not participate in the program.

Does the hotel offer parking?
Yes. Both self-parking and valet parking are available for an additional fee:

  • Self-Parking: $22 plus tax per night 
  • Valet Parking: $29 plus tax per night

Can I request a crib or rollaway bed?
Cribs are complimentary. Rollaway beds are available for $25 per day plus tax and are available on a first come, first served basis. Only one rollaway is allowed per room.

Does the hotel offer Internet access?
Yes. Guests can use the complimentary WiFi.

Is a complimentary breakfast served?
No. However, the Hard Rock Hotel has several restaurants and cafes on-site for guests to enjoy.

Is there a theme park shuttle?
Yes. Guests can use the complimentary water taxis or shuttle bus directly to both theme parks and Universal CityWalk.

Does the hotel offer complimentary airport transportation?

Does the hotel have a pool?
Yes. The hotel has a 12,000 square foot pool, sand beach, two hot tubs, interactive fountains, a kids area, and a 260-foot pool slide.

Will my room include a mini-fridge and/or microwave?
Rooms include a mini-fridge. Microwaves can be requested for an additional fee.

Will my room include a safe?

What is the minimum age to check-in?
Guests must be at least 21 years old to check-in to the hotel.