Sheraton Fallsview Hotel in Niagara Falls, ON

The Sheridan club is a must when booking your vacation at the Sheridan Niagara. It covers your breakfast and evening snacks.

Stayed there fora. kids volleyball tournmanet. Rooms are a little small but its the best hotel in the city. Little pricey but worth it

I especially appreciate that they offer easter activities for kids, it was like a resort get away experience for us! On Sat and Sun they had the eggs painting and movie, the staff there maintained the supplies so kids keep having new eggs and paper to colour on. They made a ribbon of balloons for photos, my kids loved it. On Sunday they offered brunch with the Easter bunny walking around and take photos with families, they made the Easter special. They also have a swimming pool that’s kids friendly with plenty of towels there, my room also have a jacuzzi. With all these activities inside the hotel the kids can enjoy without being in the cold and the adults can relax. We also enjoyed the lounge on UL floor. It’s tricky to get there as there are 2 sets of elevators, but then you just have to walk out of UL and you’ll find the door there. The lounge was smaller than expected, but it has everything I need and never crowded, it is more cozy and intimate. The staff Vesha there is very nice lady, she’s very helpful and attentive, we like her a lot! A special shout out to her customer service, even another lady I met at breakfast was very nice too. This lounge offered a nice quiet place to recharge in this buzzy area. Being a member it is included and I really appreciate this feature. Note that they serve hot breakfast on weekdays, and only continental breakfast on weekends. Also want to mention the front desk staff, Agnes and Veronica and other staff they are all very nice and helpful. They made an effort to let you know they care. There were small hiccups but they helped and fixed it fast. During my stay I used the messaging function on the Marriot app, it’s very convenient. The mobile key still need an improvement. Tips for eating, I tried the Mazzimo and BBQ Smokehouse there, really enjoyed the smokehouse ribs and brisket and fries, they are better than the rib fest food!! For Mazzimo, it's good with a standard, but the service is missing this time. Note that they charge LF on top of subtotal, and then add HST, so it's tax on top of tax, which I do not appreciate. Go a bit further to Coppacabana, they don't have LF tax, kids eat free on Sunday and there were salsa dance show too. Overall the room was very clean and modern, including the air ventilation, it wasn’t dusty and stuffy. The air was just dry. The sofa was comfortable. Bed was comfortable. We had quiet and comfortable sleeps. Down sides - The washroom really need to add a ventilation fan, it didn’t have one or not working in my room. The elevator, slow and busy most times, making being on high floor a pain. I would highly recommend this hotel, I want to make it a tradition to come back every Easter. :)

The view was excellent—especially from the Falls-view rooms, which offer a stunning look at Niagara in both the morning and at night. The hotel itself was quite busy, but the rooms were very nice. Staying on the upper floors is highly recommended for the best views of the Falls and a more relaxing escape from the busy atmosphere. Breakfast was extremely crowded, so don’t expect a calm or quiet experience in the morning. However, the rooms were very clean and beautifully set up, making the overall stay enjoyable.

We booked Sheraton Fallsview for one reason: the view. And that’s exactly where they dropped the ball. I carefully booked and paid extra for a King Balcony Waterview because this was supposed to be special — my sweetie pie’s first time seeing Niagara Falls. I did my homework, compared photos, and made sure I chose the right room. What we got in Room 2075 was not what was advertised — just a partial Falls view and a major letdown. When I called the front desk immediately, I was told this was the “correct” room because it was a King Deluxe, and that they were fully booked. That’s not an explanation — that’s an excuse. If you can’t provide the room people specifically booked and paid extra for, then don’t sell it. What made it worse? No accountability, no real attempt to fix it, and no compensation offered. This felt like a classic bait-and-switch: advertise the dream, charge for the upgrade, then hand over something less and hope guests accept it. I’ll be posting photos of what was shown online vs. what we were actually given. We had a partial view.