Club Quarters Hotel Times Square - New York

Yet again, an incredible experience at the CQ in Midtown!!! This our fifth time staying at the Midtown CQ over the past four years, and I would say that WELCOMING and CONSISTENCY are the two best words to describe the experience. The staff from check-in to check-out are outstanding and go out of their way to make you feel like a special guest. We know exactly what to expect from well-appointed rooms with the most comfortable beds all the way to the best recommendations for restaurants in the area. We would never consider staying anywhere else in the City and plan on returning next December.

My wife and I consistently stay at CQ when we travel to NYC, Philadelphia We were introduced to CQ many years ago from work, when we stayed in the Wall Street location (no longer there), Boston and London. Over the years we have found the service and rooms CONSISTENTLY excellent, convenient and resonably priced. The front desk staff are always helpful and the rooms although smaller in size (some rooms are larger for an extra fee) we are very happy with them and ALWAYS are sure to book them when in one of their locations. As members of their Loyalty Program we get a "Night on the House" after two (2) visits for a small fee significantly less than the room rate. Bravo for a great job. Keep it up.

I stayed at this hotel for 2 nights and 3 days. The check-in experience was initially quite good, especially since they sent a virtual key one day before arrival, which was impressive. However, I couldn’t use the key at first and had to complain before it worked. Thankfully, the issue was resolved quickly. On the day of check-in, I only dropped my luggage in the room and went out. When I returned later that evening, I realized there was no electricity in the room, so I couldn’t even charge my phone. I reported the issue, but since it was already after 5 p.m., there was no engineering staff available. I was told to either wait until the next day or move to another room. Being without electricity and a charged phone in a new city is completely unacceptable. After further complaints, I was upgraded to another room. The upgraded room had a nice layout, but it was freezing. I turned on the heater and waited for 30 minutes, but the room remained cold. Experiencing a cold room during winter is extremely frustrating. I contacted staff again, but the same person couldn’t identify the issue and simply told me to wait until the next day or speak with the front desk. The front desk explained that the building is old and heating takes time, so I went out again hoping the room would warm up. When I returned around 3 a.m., the room was still cold. I complained once more, but was told there were no other rooms available and the only solution was to provide extra blankets. With no other option, I had to sleep in my winter clothes, which was a terrible experience. The following day, I was finally moved to a room with properly working electricity and heating. Unfortunately, this was an extremely disappointing experience, especially for a first-time visitor to New York during winter. The hotel should ensure rooms are fully checked and properly heated before assigning them to guests. Overall, I am very disappointed with my stay.

Location is conveniences, although old facility but very clean. Staff is very kindness and friendly .Romantic to be stay during the Christmas and new year holiday season.