Club Quarters Hotel Grand Central - New York

If you're going to Grand Central Station, it would be hard to find a better location. Further, everything in the hotel seemed clean. However, that's the end of the good news. We're used to hotel beds being terrific. Hotels seem to pride themselves on the quality of their beds to the extent that many mattress manufacturers advertise that their products offer a hotel experience. Except this hotel. The mattress was thin and miserable. The heat/AC system is noisy and this all adds up to a miserable night's sleep. All Club Quarters offer free filtered water and bottles which is very nice and they have a top floor with a view and a coffee machine. This location also offers that but, for our purposes the most important feature of a hotel is the ability to get a good night's sleep and that's where this location struck out.

This hotel was amazing! From the moment I walked in, Janet was there to assist. I travel a lot but have not experienced someone who was eager to take care of whatever I needed. She literally went above and beyond! Also, the guest closet is a wonderful ideal! I would definitely recommend and stay at this hotel again!

The BIG issue is that the hotel takes a $100 dollar deposit: and after 5 days, it has NOT been returned. My room was noisy. Don't expect any usable food or drink facilities in your room. Their approach seems to be 'light touch' ie less staff

Overall this is a solid hotel. I’ve found that in New York, when a hotel is more affordable it’s usually substantially lower quality. Fortunately this Club Quarters property is more affordable than many other options while still providing a reliable, standard hotel experience. The rooms are quite small, as many Club Quarters are, but I was traveling solo so this wasn’t an issue. Other positives were that the room was clean and the front desk staff were friendly and helpful. Unfortunately I arrived later in the evening and the only room left was right across from the elevator, which was pretty noisy. But I would guess that in general the rooms are quieter. My main complaint is that the bed was pretty uncomfortable. The mattress was lumpy and sagging in some places, and the under sheet wasn’t quite long enough to wrap around the mattress so when I’d wake up the mattress itself would be exposed, which was kind of gross. Getting sheets that actually fit the bed seems like a relatively easy thing for a hotel to do. And definitely think it’s time for the hotel to replace their mattresses. Aside from that issue, I’d likely stay here again when traveling for work.