Clarion Inn & Suites Across From Universal Orlando Resort in Orlando, FL

We have just recently returned from 8 nights at this hotel and I just felt that I had to leave a review as reading some of the others I wonder if we were even in the same hotel. The location is fantastic if you plan to visit Universal which is a 20 minute walk away thus saving you the $26 parking fee each day or you can use the complimentary hotel shuttle which runs quite a few times each day and is easy to book. Be aware that it is on a busy road so there is a little road noise, however we were in a pool facing room so weren’t disturbed by it at all. We were very happy with our room which was modern and super clean, as were the reception and bar area, the housekeeping staff are doing a great job and all of the staff that we encountered during our stay were very friendly and accommodating. We used the pool and hot tub most days and found the area to also be very clean and safe with plenty of sun beds and pool towels. Thank you so much for providing a good quality, well priced hotel, we hope to return for another Universal fix next year and fully intend to stay at this hotel again.

The hotel itself is a step-up from an Econo Lodge. The best thing about it is the Indian restaurant inside, which is fantastic. The main reason for my poor review is I had a fall in the bathtub due to it being slick, and no rubber mat inside...or a texture which would have prevented it. I ended up fracturing my ribs and cost me over $500 in hotel visits and meds. I reported it the following morning. No one from the hotel ever contacted me.

A Breath of Fresh Air!! In today’s world, it’s not common to experience genuine, excellent, customer service. If you would like to experience this rarity, as well as quality suites, (yes they look like the photos!!) not only quality for the area, but some of the best that I’ve seen thus far in my travels, stay here!!! I coming from a horrible experience with a “resort” in the area, that was a complete nightmare, and not at all what they advertised, & I was exhausted as well. By the point that I came across Clarion, I was sleeping walking I was so wiped. I had called in the middle of the night, like 11:00 pm, & was expecting the typical rude behavior when it comes to most customer service employees, blowing you off and not wanting to answer absolutely any questions that have to do with them doing their job. Man, was I in for a surprise, in the best way. Josef very politely, without hesitation answered a few questions that I did have regarding this place. I didn’t want to have a surprise like I did with my last nightmare of a hotel, so I ended up making a last-minute decision to drive here in the middle of the night to come see a suite before I booked it. Larry, the other front desk employee as well as Josef, respectfully, patiently, & politely, answered my questions. They were very very accommodating and understanding of my situation....& patient!!! To my surprise when I walk into a suite at Clarion to check it out, it is one of those rare birds, that it’s not as it’s pictured, because it is so much better. Their suites are huge, immaculate, and beautifully decorated! Within 12 hours I began my stay here and out of that god awful situation of everything the customer service should not be. So I have to say a big thank you to Josef, Larry, & Rachel, they are among the elite in their line of work. They were so genuinely polite. I have enjoyed my stay this far, and I still have a little bit left so I am going to go get back to relaxing;)

My resevation Confirmation Number: 26369180 in case anyone doubts my experience. I stayed 2 nights at $176 per night on Nov 8-10 2019. I do not see how this place is so highly rated! While making reservations I was asked *PAY NOW or *PAY AT CHECK IN. I selected *pay at CHECKIN* because I wanted to use a specific acct for the vacation and I hadn't deposited my vacation money yet. A few hours pass and I get an email telling me my card was declined along with se eral phone calls from the manager Amina to collect payment???? Rude!!! They refused to accept that I booked through THEIR HOTEL SITE and was given the option to pay at checkin! So ofcoarse I had to up n go to bank or lose my reservation! I checkin and told the man at the counter I showed him my phone with the confirmation and the PAY AT CHECKIN. Option selected, he was not nice and gave NO explanation. I get into my room and go strait to bathroom only to find a ROACH on the outside wall of the tub and DARK YELLOW SPLATTER STAINS AS IF ITS DRIED URINE INSIDE THE TUB. I was also quite dissapointed that the pictures of hotel look so nice and fresh but this is an OLD HOTEL THATS JUST BEEN PAINTED. The matresses were cheap and hard and to top off my whole time there. My Husband and I arrive vack at hotel from Universal and some HOOKER WEARING NOTHING MORE THAN BLACK LACE THONGS W RED ROSES ON THEM AND A RED BRA WITH A 100% SEE THRU SHEER TOP goes STRUTTING across the street UP TO THE WALKWAY WHERE SHE LIT A CIGARETTE! What IF we had brought our kids!! This was at 4:45pm BROAD DAYLIGHT! I paid $176.+ PER NIGHT OVER 2 NIGHTS FOR THIS KINDA MESS...Ive NEVER BEEN THIS DISSAPOINTED IN ANY BUSINESS especially after reading reviews! My Hotel Confirmation Number: 26369180 in case anyone wants to question this review!! GROSS JUST GROSS

This hotel was very convenient however, the bathrooms need some amendment. The service is average and staff friendly however during my stay i felt unsafe in the rooms especially since most entry points are from the carpark. The property is abit dismal and the breakfast is not so great.