4.6 (11,501 Reviews)

Westgate Lakes Resort and Spa in Orlando, FL

9500 Turkey Lake Rd • Orlando, FL 32819
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Entrance sign for Westgate Lakes Resort & Spa, surrounded by palm trees and a landscaped garden with colorful flowers.
Aerial view of a large resort complex with multiple pools, palm trees, and a circular building. Tennis courts are visible in the background.
Aerial view of a resort featuring a water park with colorful slides, a lazy river, lounge chairs, and surrounding multi-story buildings with red roofs.
Outdoor hotel pool with surrounding palm trees, lounge chairs, and a multi-story building in the background under a clear blue sky.
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Family-friendly Villas at Westgate Lakes Resort & Spa

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Overview

Westgate Lakes Resort and Spa offers a sophisticated, ideal place to stay in the heart of all the Orlando activity. With spacious and fully furnished villas, several outdoor heated pools and hot tubs, an award-winning restaurant, a relaxing on-site spa, and EV charging stations, guests can enjoy all the luxuries of home and more while visiting Orlando, Florida.

up to 12 people

Good To Know

  • Minimum age to check in is 21.
  • Guests can enjoy seven heated outdoor pools and hot tubs.
  • On-site dining options include Drafts Sports Bar & Grill.
  • The Serenity Spa offers a range of treatments for relaxation.
  • Complimentary self-parking spaces are provided for guests. EV charging stations are available on the property.
  • Families can enjoy mini golf and sand volleyball courts on-site.
  • Spacious villas range from studios to four-bedroom units.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • SeaWorld Orlando is less than two miles away.
  • Universal Resort Orlando / Epic Universe is approximately 15-minute drive from the resort.
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Property Amenities

  • 24 Hour Front Desk
  • Boat Rental
  • Business Center
  • Children's Pool
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Security Guard
  • Ice Machines
  • Fishing Deck/Pier
  • Children's Club
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Barbecue Grill(s)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Sundry/Grocery
  • Picnic Area
  • Dry Cleaning/Laundry Services
  • Marina on Property
  • RV and Truck Parking
  • Snack Bar/Deli
  • Beach/pool sun loungers
  • Children's club (surcharge)
  • Electric car charging station
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Description

Check-In: 4:00pm Check-Out: 10:00am
Guests at the Westgate Lakes Resort & Spa enjoy a memorable vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets. Westgate Lakes Resort & Spa is situated within minutes of world-class theme parks such as Walt Disney World Resort, Universal Orlando Resort, Sea World, Discovery Cove, and Aquatica as well as many other Orlando attractions and the Orange County Convention Center.

This expansive resort boasts spacious villas with kitchenettes, offering the perfect blend of comfort and convenience. Thrill-seekers can dive into Treasure Cove Water Park, complete with water slides, a lazy river, and splash zones. Relaxation awaits at Serenity Spa, featuring rejuvenating treatments for total bliss. Other family-friendly include seven outdoor heated swimming pools, hot tubs, a fitness center, volleyball, basketball, and tennis courts, miniature golf, bicycle rentals, playgrounds, a game room, a lakeside marina & dock, paddle boats & kayaks, barbecue grills, and picnic area.

Dining options abound, from the lively Drafts Sports Bar & Grill to the quaint Sid’s Bistro. With pet-friendly options, and unmatched hospitality, Westgate Lakes Resort & Spa ensures a memorable stay for every guest.

Pet Policy
A pet dog must not exceed 60 pounds or, in the case of two pet dogs, they must not exceed 60 pounds in combined total weight. They can be no longer than 36 inches and no taller than 36 inches. A mandatory, non-refundable pet dog fee of $150.00 USD per reservation will be charged at check-in for pet dogs reported at the time of check-in. An additional $150.00 USD per reservation penalty will be charged for pet dogs unreported to the Front Desk at check-in and found in the room/suite (also known as an “Unauthorized Pet Dog Penalty Fee”). Pet-friendly rooms are subject to availability. Please contact the hotel phone number on your e-ticket prior to your arrival date if you are bringing a pet.

Parking Information
Complimentary self-parking spaces are provided for guests. EV charging stations are available on property.

All fees mentioned are subject to change without prior notice, and applicable taxes.
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Promotional Images (41)
People sitting and standing around an outdoor bar, engaging in conversation, with drinks on the counter. A family checks in at a hotel front desk, with a mural of a forest scene in the background. A round table is set for an event with a floral centerpiece, neatly arranged silverware, wine glasses, and yellow napkins. Chairs are covered and tied with gold bows. Elegant salon interior with two salon chairs, a large mirror, a manicure station, and decorative plants. Marble flooring features intricate designs. Warm lighting and a chandelier create a cozy atmosphere. Buffet counter with trays of assorted food, including sausages, pasta, vegetables, and more, under a glass cover.
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Westgate Lakes Resort & Spa Reviews

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N8845TNanthonyd
"Horrible stay and staff don’t help at all."
TripAdvisor user rating 1.0 out of 5
Reviewed May 24, 2025 NEW
I am writing to express my deep dissatisfaction with the lack of support I received from your hotel staff during my recent stay. Despite repeated calls to the front desk and requests for assistance, the ongoing noise from neighboring guests—yelling profanities and playing loud music late into the night—was not properly addressed. Jacky and Samir from the PBX operator team failed to provide any meaningful assistance, and security was only dispatched once, despite the ongoing disturbances. I documented each call I made to your staff requesting help and even asked about possible compensation for the inconvenience, but my concerns were dismissed. This experience has been extremely disappointing and reflects poorly on the resort’s commitment to guest comfort and safety. I will be sharing this experience with my friends and colleagues to caution them against booking at your resort due to the evident disregard for guest concerns during nighttime hours. I hope your management takes this feedback seriously and ensures no other guest has to endure a similar experience. Anthony Building 2500 5/23 - 5/27
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V2928ADpaulf
"Go elsewhere"
TripAdvisor user rating 1.0 out of 5
Reviewed May 21, 2025 NEW
This could very well be the worst "resort" I have ever stayed in, And I only use the term resort because they have it in their name. They call Florida, the sunshine state, but you would never know it by staying here, because there's no window (See photo below). The common area is filthy, the elevator is disgusting, I found dirty socks behind the nightstand, the rooms are dated and dirty. There's a small kitchenette and I made breakfast and I had to keep one hand on the cord from the toaster because where the outlet is placed the cord lays right on the pan as I'm cooking. There are too many options in Florida to make a mistake by staying here. Please choose wisely and go elsewhere.
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milring
Vero Beach, Florida
"Rest & Relaxation Without the Traffic !"
TripAdvisor user rating 5.0 out of 5
Reviewed May 19, 2025 NEW
As first timers to this resort we were all open to the amenities offered here. The Resort is a well staffed, friendly resort with young professionals and great pools for every guest to enjoy. The resort is on the west side of I-4 on Turkey Lake Road. This is a great spot for travel logistics in the attraction district. The Walmart super center is 1 mile away with the Hospital simply next door. This gave us the items we needed plus the satisfaction knowing medical staff was very close in case Dad needed to be treated. The lake and village settings of the layout is so inviting. The resort layout offers a relaxed serene moment in many ways. The staff is amazing and the service personnel were all over the resort grounds. The perception is that the management wants you here as a guest or an owner. The staff were friendly and conversive like the resort was a huge cruise ship. The physical plant as so clean and the daily maintenance could be seen everywhere on the resort. We had 2 villa bedrooms & 1 king suite room. The insides were spotless and the amenities welcome the guest to stay for the week. They have a mini water park for a fee and 6 free pool areas with lifeguards present. We found plenty of food areas that include your favorite alcohol beverage too. The resort has gated/ staffed security and they check/talk to every vehicle entering the resort. Our safety level was quickly put in happy mode by the presence of security every building had on site. This is so important when families and children are walking about the resort. The bicycles are available to ride the trails and roads inside the resort property. The guest safety focus by the management & staff was very reassuring to us as safety is important these days. The spa massage for the ladies was exceptional, kind, & so relaxing they wanted more. We also enjoyed the lazy river but they need to have more float tubes available for it is so popular with guests. We found the restrooms to be clean well stocked and cleaning staff could be seen working thru out the resort. The guest service workers answered our every need when the need arose. Making 12 vacationers happy is really a task. They passed with ease and satisfaction. It is relaxing for our female vacationers to lay out and sunbathe knowing that uniformed security are about all the pool areas. I say this since we loved the safety factor involved in this resort. The morning coffee service was so slow and very popular. The pool food was hot, flavorful & good quality for swim & dine foods. The mixed drinks were plentiful & the wait staff could be found easily. We will return to this resort for another fun filled weekend for sure! Thank you Westgate Resorts for being the family reunion "go to" for us. We will again stay for the fun & value. We were in 244 mini king suite while the family were in the bigger apartments in building 80. The concierge staff must again be praised for assisting our every need. We thankyou Westgate Resorts for having a staff that truly helped us have a wonderful time as a family experience....Fromang
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688gwendolynm
"Excellent"
TripAdvisor user rating 5.0 out of 5
Reviewed May 14, 2025 NEW
Great place, will definately come back. Rooms are nice. Special thanks to Jana, Dan Brown and Soraya. Great service. Thank you we enjoyed our vacation. The view is super so many activities to do within the resort. We had such an amazing time.
TripAdvisor user image
alexrQ1466ZK
"Disappointing Experience at Westgate Lakes & Resort"
TripAdvisor user rating 3.0 out of 5
Reviewed May 10, 2025
During our stay at Westgate Lakes & Resort, we had a few frustrating encounters. While at the waterpark, a security guard and his manager told my mom to put the umbrella down, even though she has a medical condition that requires her to stay out of the sun. Although the situation was upsetting, the manager was very kind and professional in handling the issue once we explained my mom's condition. Later, when we went to rent bikes and fishing rods, an employee refused to allow my dad and 8-year-old brother to fish, despite a clear sign stating that kids under 16 don’t need a fishing license. The employee was unprofessional, smiling while denying them, which was frustrating. We spoke with the front desk manager, who was both understanding and professional and addressed the issue appropriately. While the manager's assistance was appreciated, the overall experience was still disappointing due to the lack of professionalism from certain staff members. It’s unfortunate that a few bad experiences overshadowed what could have been an enjoyable stay. The manager was the most helpful and she will talk to the woman about it.
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Westgate Lakes Resort & Spa is located at 9500 Turkey Lake Rd • Orlando, FL 32819
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Frequently Asked Questions about Westgate Lakes Resort & Spa

What types of accommodations are available at Westgate Lakes Resort & Spa?

The resort offers a range of accommodations, from studios to four-bedroom villas, each equipped with modern amenities.

Is the resort pet-friendly?

Yes. Pets are welcome. A pet dog must not exceed 60 pounds or, in the case of two pet dogs, they must not exceed 60 pounds in combined total weight. They can be no longer than 36 inches and no taller than 36 inches. A mandatory, non-refundable pet dog fee of $150.00 USD per reservation will be charged at check-in for pet dogs reported at the time of check-in. An additional $150.00 USD per reservation penalty will be charged for pet dogs unreported to the Front Desk at check-in and found in the room/suite (also known as an “Unauthorized Pet Dog Penalty Fee”). Pet-friendly rooms are subject to availability. Please contact the hotel phone number on your e-ticket prior to your arrival date if you are bringing a pet. Fees mentioned are subject to change without prior notice, and applicable taxes.

Are there dining options on-site?

Yes, guests can dine at Drafts Sports Bar & Grill, among other on-site options.

Does the resort offer shuttle services to theme parks?

Guests may arrange transportation services (fees apply) with the resort concierge. There is no complimentary area shuttle or shuttle to the theme parks available.

What recreational activities are available at the resort?

Guests can enjoy mini golf, sand volleyball, boat rentals, and multiple swimming pools.

Is there a spa at the resort?

Yes, the Serenity Spa offers a variety of treatments for relaxation.

Does the resort have WiFi?

WiFi is available throughout the property.

Are there facilities for children?

Yes, the resort offers various family-friendly activities and amenities.

What are the check-in and check-out times?

Check-in is at 4 PM, and check-out is at 10 AM.

Is parking available at the resort?

Complimentary self-parking spaces are provided for guests. EV charging stations are available on property. Fees mentioned are subject to change without prior notice, and applicable taxes.

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Does the hotel have accessible rooms?

The hotel is accessible. Accessible features include elevators, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the hotel directly for specific accessible needs to ensure the hotel will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

What are the attractions nearby the hotel?

Below are the top attractions near Westgate Lakes Resort and their approximate distances: Universal Orlando Resort / Epic Universe 4.4 miles Walt Disney World Resort 3.7 miles SeaWorld Orlando 1.9 miles ICON Park 3.3 miles International Drive (I-Drive) 3.4 miles Orlando International Premium Outlets 4.9 miles WonderWorks Orlando 3.3 miles Aquatica Orlando 2.8 miles Pointe Orlando 3.4 miles Dr. Phillips Center for the Performing Arts 11.8 miles

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