4.6 (11,501 Reviews)

Universal's Helios Grand Hotel, a Loews Hotel in Orlando, FL

8505 South Kirkman Road • Orlando, FL 32819
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Universal's Helios Grand Hotel view from Universal Epic Universe
Outdoor pool area
Bar Helios
Guest room with view of the park, two queen beds, and a sofa bed
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Overview

Stay in style at Universal's Helios Grand Hotel, a Loews Hotel, offering themed rooms, a stunning pool, a rooftop lounge, and Mediterranean-inspired dining. Enjoy early park admission, a dedicated entrance to Epic Universe, complimentary shuttle service, and resort-wide charging—all steps from Universal Orlando Resort’s top attractions.

up to 5 people

Good To Know

  • Minimum check-in age is 21.
  • Complimentary WiFi and on-site fitness center.
  • Includes early park admission to select Universal Orlando attractions (tickets sold separately).
  • Complimentary transportation to all Universal Orlando theme parks.
  • Spacious themed guest rooms and suites with premium bedding and park or city views.
  • Elegant pool area with private cabanas and poolside service.
  • Enjoy Mediterranean cuisine at Flora Taverna and rooftop drinks at Bar Helios.
  • Private access to Celestial Park, located just steps away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Internet Access in Public Areas (free)
  • Porter/Bellman
  • Valet Parking
  • Car Rental on Property
  • Concierge Services
  • Parking (surcharge)
  • Smoke-free Property
  • Shuttle Services - Limited (free)
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Description

Check-In: 4:00pm Check-Out: 11:00am
Step into a world of sunshine, style, and sophistication at Universal’s Helios Grand Hotel, a Loews Hotel, located right inside Universal Orlando Resort. This striking escape blends elegant design with modern comfort—think sun-soaked courtyards, white stone facades, and dramatic columns that make every corner feel like a postcard come to life.

Whether you're vacationing with the whole crew, enjoying a couples' getaway, or exploring Orlando with friends, the vibe here is the perfect mix of laid-back luxury and theme park thrills.

Inside, themed guest rooms and suites are sleek, spacious, and filled with natural light, offering cozy bedding and sweeping views of the resort or pool area.

Perks include early park admission to The Wizarding World of Harry Potter™ and Universal Volcano Bay™, a dedicated entrance to Universal Epic Universe, complimentary shuttle service to the parks, and resort-wide charging privileges. When it’s time to unwind, take your pick: lounge by the stunning pool, break a sweat in the state-of-the-art fitness center, or indulge in bold, Mediterranean-inspired dining.

Important Information:
  • Parking: Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Other Charges: Rollaway beds ($35/day, one per room) and microwaves ($15/day) are available on a first-come, first-served basis; an additional charge of $25 + tax applies for each extra adult beyond two per room.
  • Taxes and Fees: A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Universal's Helios Grand Hotel, a Loews Hotel Room features a TV, work desk, and coffee machine. Hotel lobby Modern fitness room Flora Taverna - Open Kitchen & Al Fresco Dining
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Universal's Helios Grand Hotel, a Loews Hotel Reviews

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tamn542
"Rude Security Overshadowed Our Experience"
TripAdvisor user rating 2.0 out of 5
Reviewed August 20, 2025 NEW
We usually stay at Portofino Bay when visiting Universal, but this year we were tempted to stay at Helios. Wanting to get a feel of the hotel before giving up our favorite resort, we booked a 7pm dinner at Flora Taverna. Upon arrival, several security guards couldn’t direct us to the restaurant, and one bald guard, unconvinced we were there to dine, rudely told us we had to leave by 9pm—before we had even started our meal. Dinner itself was excellent, but in all our travels, we have never been told when to leave a restaurant beforehand in such a manner. It left us wondering if we were being judged by our appearance or if that kind of behavior is tolerated at Helios. Portofino Bay staff/guards would never treat guests this way, and we are glad we decided not to stay at Helios, knowing we might receive that treatment daily.
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skinnerl1105
Little Canfield, Essex, England
"Not quite epic"
TripAdvisor user rating 4.0 out of 5
Reviewed August 14, 2025 NEW
Arrived 8th Aug 2025. Staff were welcoming, helpful, and the hotel is stunning. We didn’t book a park view room but were given one, and the view was beautiful. Location is ideal for Epic, but early park entry is a let-down. It only gives access to two rides (Monsters Unchained and Stardust Racers), with Stardust running just one track during early access – ruining the duelling coaster experience. Staff denied this, but multiple guests confirmed they don’t run both tracks until 10am. So, why pay a premium for “early access” that offers less than regular hours? The real benefit is being able to return to the hotel midday, not ride access. Rooftop bar is overrated, smells of fish, and the view is blocked by the Helios sign. Our room (202) was above the gym, where loud morning music made alarms and TV inaudible. Pool bar was lovely, but even there, one grey cloud and everyone was evacuated. Nice hotel, but “early access” is misleading and not worth the premium.
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lokanata
Bandung, West Java, Java
"Exceptional! Must book theme park view room"
TripAdvisor user rating 5.0 out of 5
Reviewed August 09, 2025 NEW
We were thrilled to be able to book the Theme park view right when the first seconds it went to public back in October 2025 for stays in July. The scale of the hotel was inspiring, artsy, just impressive. We loved the ambience, the Zeus statue as well as the view to the theme park. Direct access to the theme park was the biggest perk of this property. While we were there in July, I felt that you did not need to hurry and queue for the security before 8AM. We came down around 8.15AM each morning and the queue had dried up in the security. However, you had to wait in the holding area inside Epic but outside the property. The three mornings we were there, it was enough time to be the one of the first people to reach the Donkey Kong, the Harry Potter and the Dark Universe rides. Check in was smooth and quick. The receptionist was friendly, engaging and informative. The room was very well designed, modern and luxurious. Quiet and restful. The room amenities were excellent. The operations of lights, curtains and AC were controlled by the Ipad, a really cool feature. We enjoyed the nightly fountain show from the room. However, had there be the nightly fountain show's music playing in the room would really elevate the experience even more. We spent most of our time at Epic and dined at various places at Epic. Thus, we could not really comment on their food offering. We really loved the hotel and would not hesitate to come back the next time we visit Epic.
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jerseyjenn
North Wales, Pennsylvania
"Family trip to check out new EPIC Universal "
TripAdvisor user rating 3.0 out of 5
Reviewed August 04, 2025 NEW
booked Helios hotel and Epic tickets with our amazing Travel Planner ( Courtney @ Mad Hatter  adventures travel) when hotel was taking reservations.  My kids and husband were super excited about the new park and the proximity of the new hotel.  We arrived @ Hotel after getting off a Disney cruise.  The hotel and grounds were beautiful.  The front desk staff we had interaction with were helpful and kind.  Game changer is the view of the park👍👍👍 at night when we were back @ Hotel we got an amazing view of the show.   Entering the park couldn't of been easier 👍. Did the early entry one day and rode a few rides without fast pass or any line.   Here are some problems/challenges they need to work through.  If you're not doing Epic don't have any choices for eating options besides overpriced hotel food.  My teen daughter was hungry when we arrived back from Universal so went down to snack shop. She got a Yougert Parfait and cheese and crackers.  It costed $50 and my husband confirmed these 2 things are $50🤯🤯 Felt completely ripped off and would NOT buy or  eat at hotel establishment.  The other bummer after spending tons of money @ Universal for the freestyle refillable cups CAN'T use the HOTEL freestyle machine.  And can't go TO EPIC to fill if it's isn't your park day there.   Who is staying at this hotel and NOT going to EPIC Universal.  Felt Penny pitched.  We stay @ hotel for 4 nights.  Only convient t for EPIC.  Taking bus to UNIVERSAL Park is about 15 minutes.  They are working out bus system.  Told they run every 30 minutes.  Wished there was a more organized cue when u arrive @ convient bus stop.  Stop was convenient and drivers friendly.   I hate buses to theme parks.  Have to think how to manage a split stay when doing all the Universal parks bc this pricy hotel is ONLY convenient for Epic entry.    The one thing that drove me nuts was cyonsteant sound even in our room.  The  Epic theme park plays sound music outside our hotel by fountain show ALL day , early morning and late into the night 10pm.  I had a migraine one day and all this sound was driving me crazy and woke me up @ 630.  At least  only run it when the park is open.    Surely this bothered other light sleepers.  This maybe a reason I have to stay at a different resort.   
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nickydC1978OH
"Helios Hotel have the best staff"
TripAdvisor user rating 5.0 out of 5
Reviewed August 03, 2025 NEW
We have a had a great trip ⸻ We had a fantastic stay at the Helios Universal Hotel. From the Reception team to the VIP staff, every member of the hotel team provided excellent service. Although we experienced a minor hiccup with our upgraded room, the VIP team—especially Andrew, Andreu, and Dominique—handled the situation swiftly and professionally. Their prompt assistance ensured that our trip remained a truly memorable Universal experience. I would thoroughly recommend a stay at the Helios Universal Hotel. The Dunning family.
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Universal's Helios Grand Hotel, a Loews Hotel is located at 8505 South Kirkman Road • Orlando, FL 32819
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Frequently Asked Questions about Universal's Helios Grand Hotel, a Loews Hotel

Does Universal’s Helios Grand Hotel include early park admission?

Yes! Guests receive early park admission to select attractions at Universal Studios Florida and Islands of Adventure, as well as Volcano Bay. Guests must purchase park tickets separately.

Is transportation to Universal parks provided?

Absolutely. Complimentary shuttle bus service are available throughout the day to all Universal Orlando Resort parks.

What kind of rooms are available?

The hotel offers themed standard rooms, deluxe suites, and family suites, all featuring modern décor and comfortable amenities.

Are pets allowed at the hotel?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel have a pool?

Yes, the hotel features a large resort-style pool with lounge chairs, shaded cabanas, and a poolside bar.

What dining options are onsite?

Guests can enjoy Flora Taverna, Lotus Lagoon, Aurora Market, and rooftop dining at Bar Helios.

Can I walk to Universal Studios from the hotel?

No. The hotel is on Universal Epic Universe and has a dedicated entrance to the park for guests staying at the hotel. Complimentary shuttle services to other Universal Orlando Resort theme parks are available.

What is the check-in and check-out time?

Check-in begins at 4 PM and check-out is at 11 AM.

Is parking available at the hotel?

Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I reserve a smoking room?

All resort hotels are 100% smoke-free, with smoking permitted only in designated outdoor areas; a $250 cleaning fee applies for smoking in guest rooms.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Is there a resort fee or any other mandatory charges?

A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The hotel offers a range of accessibility features, including roll-in showers or tubs with hand bars, closed-caption TVs, braille room numbers, hearing-impaired kits, and mobility scooter rentals through approved vendors.

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