DoubleTree By Hilton San Diego Hotel Circle in San Diego, CA

made a reservation in error since there are 2 doubletrees in mission valley. called within 6 minutes to cancel and told by front desk staff i had already been charged for the night but then would receive a full credit. I did receive a credit for the full amount but then a day later was charged for the nightly rate again. I made several attempts to get an answer and was told i would need to speak to the director of ops kimberly but that she wasn't available. i left my conf # and contact number on 3 different occasions over a week and a half and never received a call back. on my forth call I was transferred to the front desk manager samantha. she told me the employee who cancelled my reservation was new, in training and should have never credited me back that's why Kim charged the night again. It is not my fault that the employees are not trained correctly and Once you tell a customer you are refunding them and do. you need to contact them to charge again or at least explain what you are going to do which they never did and explains what she wouldn't return my call. they offered points which were never added to my account. staff was very unprofessional with no follow up. do not stay here. double tree mission valley on hazard way much better property and great front desk staff. that wouldn't have happened there

Great stay. friendly front desk staffs. I loved the idea of warm cookie and it was delicious swimming pool was a cool place to hangout in evening. The servers went above and beyond during my stay. Amazing experience overall. I will visit this hotel soon.

Worst Hilton I’ve ever stayed at, the parking garage is very tight, not well suited for family cars like vans. You might have maybe 8 inches between cars and when you have to load and unload kids it’s not the best. If you’re big as well it’s impossible to get into a car without car dinging. They charge $33 a night for parking which is ridiculous Expecially coming from a Vegas local that has seen strip prices. The rooms get even worse though. We got to our room and the floors are covered in random stains, carpet is torn up, wholes and dings in the wall, even the bed skirt had white stains on them. We called and complained to the front desk, I asked for a room with newer carpet Atless and for my parking fees for my stay to be removed for the unconvinced. They removed the first nights parking but need manager approval for the rest of my nights and they haven’t gotten back to yet if they will or will not. It’s the bare minimum of what they should do. The difficulty of moving a 1 year old and 3 year old at 7pm to a new room as well with all our stuff is difficult. Kids are tired, your tired. It’s a whole headache. By far worst hotel I’ve ever stayed at, they know they need renovations, they even tell you that themselves so they know how bad the rooms are but instead of lowering there prices or putting rooms out of order they just allow there guess to feel like they are paying Hilton prices for a motel 6 experience. Also forgot to mention, the new room we got moved into, has hair covered in the bathroom walls and ceilings, it’s unreal with how unclean this astonishing is.

I took a group of middle school band students to this location as part of our weekend overnight trip. We encountered issues almost immediately. We arrived at about 9:30PM to check in. We were a block of 20 rooms with 15 of them being student rooms. Keys were ready, cookies available, and a roster printed of all the rooms we had on the same floor. Awesome! As I start sorting the keys I notice that 3 of them have different floor numbers than the roster. I chalked it up to an error and let them know they accidentally put the wrong room on it. The employee helping me at the counter was very receptive and began working on figuring out the issue. A couple minutes in she asks her night shift manager for help and that’s when the problems start. The manager spends 20 minutes of radio silence working on the rooms. I’m annoyed since I have 2 busses of students waiting, however I assume she is at least sorting out the problem. Nope. She then prints a list and simply tells me she has updated the list (20 minutes later) to reflect the student rooms being on the random floors by themselves. I question her how they could be assigning groups of kids to stay on a floor separate from an adult and she just shrugged her shoulders. She said our large group booking was “bumped” and there was nothing she could do. I ended up assigning all but one of our adult rooms to the separate floors, and after an hour at least the kids were going to the rooms. Well… only 2 working elevators slowed us down a little bit but we made it. We then get in and find that the rooms are not in great shape. A few students have holes in the wall, and there are major rust spots in about half the bathtubs. This is not a motel 6… we’re expecting a clean room. Even though the hotel had our room assignments as 4 students to a room, they still only had 2 towels in most rooms. I called down to let them know that we needed additional towels and they told me I needed to come bring them up for the rooms myself. Unhappily I oblige and stock the rooms with the basic needs of a towel. We go to sleep and move on. The following morning we notice the elevators are even slower than the night before. Turns out another guest room is stuck in one of the elevators. When I get to the lobby I see multiple guests urging them to call the fire department. The hotel continuously let them know they were working on it with engineering. By the time we left 30 minutes later, they were still stuck and the fire department still wasn’t called. When we returned, we found that housekeeping had gone in and removed many of the rooms towels and replaced them with two again. And again I got to go back and forth down to the front desk to retrieve more. The kicker was around midnight when the second night when I hear loud music coming from a couple doors down. I discover somebody who must have been housekeeping (wasn’t wearing housekeeping uniform though) cleaning a room. But they were doing it with the door open and music blasting. They were just tossing the dirty sheets into the hall and worked on the room for at least an hour. Overall the hotel service was abysmal outside of the breakfast staff who did a really great job accommodating our large group. We have done this trip numerous times staying at this location, but the quality of the hotel has gone way down since our last visit and we will not be returning

Dirty and Sad— I strongly advise you to look elsewhere when deciding on where to stay in San Diego. I liked the location so I chose this Double Tree. Upon check in, the room was disgustingly dirty. Crumbs under the sofa, stains all over the carpet. Torn sheets. Rust in tub. Water damage on bathroom door. Junky sofas with stains and bent legs. The list goes on. The AC ran for the entire time I stayed and never cooled off the room. I paid $986 for three nights. What a waste of money.