4.6 (11,501 Reviews)

Best Western Cades Cove Inn Townsend TN

7824 East Lamar Alexander Parkway • Townsend, TN 37882
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Beautifully landscaped hotel exterior.
Unwind in the cozy lobby with soft seating.
Find a selection of morning favorites at the breakfast area.
Keep up with your workout routine in the on-site fitness center.
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Comfortable, Scenic Rooms at Best Western Cades Cove Inn

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Overview

Stay near nature without giving up comfort at Best Western Cades Cove Inn, featuring a seasonal outdoor pool, free breakfast, pet-friendly rooms, and direct access to the Great Smoky Mountains National Park.

up to 4 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel does not have elevators. The second floor is accessible by stairs.
  • A free full hot breakfast with classic American favorites is served daily.
  • An outdoor pool with a waterslide is available seasonally.
  • Select rooms feature fireplaces or spa tubs for added comfort.
  • Located a four-minute drive from the Great Smoky Mountains National Park.
  • Dollywood is about a 30-minute drive from the hotel.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Fitness Facilities
  • Handicapped Access
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Pet Friendly
  • Internet Access in Public Areas (free)
  • Complimentary Breakfast
  • Free Parking
  • Ice Machines
  • Smoke-free Property
  • RV and Truck Parking
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Description

Check-In: 3:00pm Check-Out: 11:00am
Discover the peaceful side of the Smokies at Best Western Cades Cove Inn in Townsend, Tennessee. Nestled just minutes from the entrance to Great Smoky Mountains National Park, this welcoming hotel offers an ideal retreat for outdoor enthusiasts, families, and budget-savvy travelers.

The property combines rustic charm with modern amenities, including free WiFi, a complimentary hot breakfast, and a seasonal outdoor pool complete with a waterslide. Select rooms offer upgraded features such as fireplaces or spa tubs, making them perfect for a romantic weekend or a relaxing family getaway.

Guests enjoy close proximity to popular attractions like Cades Cove, Tuckaleechee Caverns, and the Tail of the Dragon at Deals Gap—an iconic drive for motorcyclists. The hotel’s location also provides easy access to Dollywood and Pigeon Forge without the hustle of more crowded tourist areas.

Important Information
  • Parking: Self-parking is complimentary to all registered hotel guests.
  • Pet Policy: Pets are allowed. Up to two dogs are welcome in select pet-friendly rooms, with a size limit of 80 pounds per dog. Other pets, such as cats, may be permitted with prior approval from the hotel. The rate is $40 per day. A refundable deposit of $100 is required at check-in to cover potential cleaning or damages. If any damage occurs or excessive cleaning is needed, the deposit may become non-refundable, and additional charges may apply. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (16)
Lobby with lounge area and front desk. Stay on top of your work with the business center. Guest room with one king bed. Guest room with two queen beds. Guest room with one king bed, table, and chairs.
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Best Western Cades Cove Inn Reviews

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trektwoniner
Ogden, Utah
"Horrible chemical smell"
TripAdvisor user rating 5.0 out of 5
Reviewed April 30, 2025 NEW
The Townsend TN is the worst experience I have ever had in a hotel. I was going to stay there two nights but the room had such a strong bleach and chemical smell that I woke up at midnight with a splitting headache and couldn’t go back to sleep. I asked other guests at breakfast about their rooms and everyone said their room smells like bleach and other chemicals. I think my room must have been the worst because no one else had the same reaction, but everyone was unhappy with the chemical smell. I checked out and changed my plans and drove to Chattanooga, adding 150 miles to my day’s agenda. I am writing this review from the Athens AL Best Western and the experience here is great. BW is a decent chain, but my advice is to avoid Townsend TN at all costs!!!
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melendz
Houston, Texas
"Good choice close to the Smoky Mountains Nat'l Park "
TripAdvisor user rating 4.0 out of 5
Reviewed March 24, 2025
Very convenient location within minutes of the Smoky Mountains National Park. The room was spacious and clean. It had all the amenities expected of this type of hotel (TV, fridge, microwave, hair dryer, clothing iron) except a small safe. The daily breakfast was adequate with choices for all tastes, but the eggs choice was always scrambled with sausage (no bacon ☹️).
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928cristiej
"Roach motel"
TripAdvisor user rating 1.0 out of 5
Reviewed December 04, 2024
Not very clean bedding or room seen several roach bugs in the room did have great view nice size rooms just 🪳🪳 🪳 and I'm hoping nothing else was in the room if they get big control it's the perfect hotel but not right now if you do stay the bugs can get into your bags so we left everything in car until we showered and changed and we'll you get the ideal
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599macn
"Avoid this hotel"
TripAdvisor user rating 1.0 out of 5
Reviewed October 28, 2024
The front desk was extremely rude - my husband was coming off a 7 day backpacking trip and I had made the reservation, noting in the comments that he would be the one checking in. The front desk person (who said he was the manager) refused to let him check in because the card was in my name, even though I had noted on the reservation that it would not be me checking in and named him by name. He also had his ID, the confirmation number and our rewards number. This individual was on a power kick of some sort, and insisted I talk to him (the clerk) before he let my husband go to his room. My husband handed the phone to him, he refused to talk to me on my husband's phone and said I had to call him on his phone?? I did, he proceeded to rant at me, and tell me he might not even let my husband have a room (that I had already paid for) The whole thing was not necessary, all he asked me was "what is your husband's name" - really? we have the same last name, I noted his name on the reservation, again, just a power kick, I guess he wanted to prove he was tougher than a 74 year old man who was exhausted from backpacking for 7 days. NOT a way to treat customers. I would avoid this hotel.
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tberry262
Finger, Tennessee
"Nice Hotel"
TripAdvisor user rating 5.0 out of 5
Reviewed October 25, 2024
We had a very nice room. it was large with a king bed, clean & the bed was very comfortable. They had a good breakfast; everything was hot & fresh. We are planning to return to the area around the end of the year and plan to stay there again. The only time I interacted with the staff was when we checked in & they were very courteous & pleasant.
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Best Western Cades Cove Inn is located at 7824 East Lamar Alexander Parkway • Townsend, TN 37882
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Frequently Asked Questions about Best Western Cades Cove Inn

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Best Western Cades Cove Inn pet-friendly?

Pets are allowed. Up to two dogs are welcome in select pet-friendly rooms, with a size limit of 80 pounds per dog. Other pets, such as cats, may be permitted with prior approval from the hotel. The rate is $40 per day. A refundable deposit of $100 is required at check-in to cover potential cleaning or damages. If any damage occurs or excessive cleaning is needed, the deposit may become non-refundable, and additional charges may apply. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered hotel guests.

What time is check-in and check-out?

Check-in time starts at 3:00 PM and check-out is until 11:00 AM.

Does the property have WiFi?

Yes, free WiFi access is available.

Does the property have a restaurant?

Unfortunately, the property does not have a restaurant.

Does the property serve a complimentary breakfast?

Yes. Free breakfast is served daily.

Does the hotel have a pool?

Yes. The hotel has a seasonal outdoor pool.

Does the property offers a shuttle service?

No, this property does not provide an airport or area shuttle.

Is there a resort fee?

No, the property does not require a resort fee.

Can I reserve a smoking room?

No. This property is 100% smoke-free.

Is the hotel accessible? What accessible amenities are available?

The hotel is accessible. Accessible features include accessible parking, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the hotel directly for specific accessible needs to ensure the hotel will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

What are the attractions nearby?

Below are the top attractions near Best Western Cades Cove Inn and their approximate distances: Great Smoky Mountains National Park 2.3 miles Tuckaleechee Caverns 3.6 miles Cades Cove Picnic Area 10.6 miles Dolly Parton's Stampede 18.2 miles Dollywood Splash Country 19.8 miles

How far is the nearest airport from Best Western Cades Cove Inn?

The nearest airport is McGhee Tyson Airport, about 20.8 miles from the property.

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