4.6 (11,501 Reviews)

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Rustic-style resort in the heart of Smoky Mountains.
Swim in the crystal-clear outdoor pool.
Glide down a giant water slide or experience interactive treehouse at Wild Bear Falls Water Park.
Rejuvenate at the on-site spa.
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Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Non-Smoking Rooms
  • Restaurant on Property
  • Golf Course Adjacent
  • Health Spa/Massage
  • Concierge Services
  • Picnic Area
  • Waterslide
  • 24 Hour Front Desk
  • Elevator
  • Hot Tub
  • Playground
  • Internet Access in Public Areas (free)
  • ATM/Banking
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Smoke-free Property
  • Lazy River
  • Business Center
  • Children's Program
  • Guest Laundry
  • Meeting Facilities
  • Outdoor Pool
  • Pet Friendly
  • Free Parking
  • Waterpark
  • Snack Bar/Deli
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Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Parking: Self-parking is complimentary to all registered hotel guests.

Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (47)
Beautifully landscaped resort exterior and view of the mountains. Resort road decorated with dazzling lights. Enjoy the scenic surroundings and timeless design of the resort. Front desk. Front desk.
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Westgate Smoky Mountain Resort & Spa Reviews

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I5067LBmichaelm
Trenton, Butler County, Ohio
"Nice, But Not Convenient"
TripAdvisor user rating 4.0 out of 5
Reviewed June 07, 2025 NEW
We came as part of a "Try And Buy" sampler package. We did not purchase. Here's why... First, as far as the"fit and finish" of the resort is concerned, it is excellent. Our 1 BR was very spacious. The view was not spectacular, despite being told it was "the best room at the resort" (I'm sure that's the standard sales line). Considering the construction and the fire a few years ago, we were not expecting a million dollar view. The rocking chairs on the patio were a nice touch, though. The water park is clean, but small. The web page bills is as "the largest indoor water park in the South". Not even close. The ideal ages for the water park are around 2 to 12 years. My 17 year old found the slides boring. Also on the web page but not actually at the resort are the zip line, on-property hiking trails, and 4 outdoor pools (there are 3 outdoor pools and a 4th is planned). We visited the Mountain Top pool on several occasions and it was always crowded and full of kids. The 9 hole mini golf course is clean and free. The maintenance, housekeeping, and activities staff is very friendly. Concierge, not so much. At check in we were told our Personal Concierge would take us to our room if we would wait "5 or 10 minutes". After 50 minutes, we finally saw our concierge who said he was fixing a problem for another family and would be with us in another 15 or 20 minutes. He finally agreed to "map us up" (give us a map to our room) instead. The next day we had a question about an activity and stopped at the Concierge Desk for help. There was no one there, and the front desk crew did not know the answer, but they instead sent us to the Activities Office, and they were very friendly and helpful, telling us what items were ACTUALLY on the property. By the way, DON'T do the Escape Room. It's a lights-off activity and the flashlights they provide are too weak to find the clues you need to solve the puzzles. As far as the location is concerned, it is secluded away from the hustle and hustle of the area, but that also means that nothing is very convenient. By the time you drive down the windy mountain road at the resort and to the highway, you are a minimum of 30 minutes away from any shopping or activity. And considering that they were trying to get us to buy into the property, we had some unexpected issues with dirty sheets and lots of Potato Bugs ("Roly Poly") and centipedes in the room - likely due to the nearby construction. (No roaches or bed bugs). So, the resort is clean and generally friendly, but best for families with smaller kids or those who want to spend most of their time on property. We are owners of a cheaper timeshare property and we are much more satisfied with that experience.
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143kacik
"Water park"
TripAdvisor user rating 5.0 out of 5
Reviewed May 28, 2025 NEW
Did not stay at the resort; however, the water park was incredibly fun! Everyone was friendly and patient. Also the environment was welcoming! This place does not have a wave pool like I had hoped, but I still had the greatest time enjoying every minute!
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jr0satti
Erie, Pennsylvania
"Great location, great getaway!"
TripAdvisor user rating 5.0 out of 5
Reviewed May 28, 2025 NEW
We had a wonderful time at the Westgate Smoky Mountain Resort. The location is great. The staff is super friendly, they must be trained to wave at every quest when they pass in their golf carts. We only used the shuttle a couple times but it was very convenient. We were there the week before Memorial day and I will say toward the end of the week the crowds and traffic were insane! We were glad we picked the week we did! We did not use the trolley system but I could see the value in high season. We loved the mountain top pool and fire pit. The views are outstanding. We had our first bear sighting on the resort but it was not a frightening situation. I was concerned when I read earlier reviews but we had no issues. The rooms were lovely, clean, and we had no issue with appliances. If anything, I was disappointed we didn't have a private balcony but truly we would have just used it in the morning when drinking coffee. We had plenty of common outdoor space to relax. Our unit was more than sufficient for the two of us with a large bathroom, shower, in unit laundry, separate bedroom, fully equipped kitchen and dining/living area with fireplace. I would definitely recommend! For those concerned about the time share push...at check in we said we were not interested and were not bothered the rest of the week.
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EriOw
"Would definitely go again!"
TripAdvisor user rating 4.0 out of 5
Reviewed May 23, 2025 NEW
I was seriously worried about staying here after reading the reviews; I even had backup places in mind. But, it was really nice! I would not hesitate to stay again as well as I would reccomend it to friends. Not why so many complaints on the following: 1. parking--plenty of it 2. Push for timeshare presentation--a little annoying when you first check in, but the man took the hint very fast that I was not going to be signing up and let it go. 3. Waterpark is for kids--well it has to be for someone. If I had kids with me that were under 10, they would have loved it. It was clean, uncrowded and looked like lots of fun for their age. 4. Staff is rude--Not in the least, in fact they were extremely pleasant and friendly. Very responsive when you text for anything. 5. They don't tell you about the Gatlinburg Trolley--They told me about it on a couple occasions without being prompted. Best parts: -Views are breathtaking, especially the higher you go -Staff is nice and responsive -Villas are very roomy, including with very large bathroom -Waterpark, pools and mini golf are very nice -Location of property is perfect -Everything clean and well maintained -Can park in town for free at other Westgate property Need improvement -One bedrooms are really dark; only one window in the whole unit in the bedroom, not even one in living room. And, that one window faces out to exterior hallway so you can't open curtains without people seeing in. Had to have all the lights on even in the day. Not sure how that can be improved...but this is why I could not give five stars. -Check in took forever. Put more staff on and figure out how to shorten the process so each person isn't checking in for 20 minutes. -A few more activities would have been nice; but loved the trivia. Maybe bring a moonshine tasting to the property -Don't have the staff drag you over to timeshare area as soon as done with check-in. Let people see the property a bit. Have some events (food, wine, prizes) that entice people to lobby or presentation center where you can hit on them then.
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mbhall123
"Scam"
TripAdvisor user rating 1.0 out of 5
Reviewed April 28, 2025
They upgraded us to a larger room without us, knowing it, which was nice. Unfortunately, it was downstairs, which caused it to be dark and felt like being in a basement. Although the resort is nice, we went to the preview center for a presentation on the resort. We had to put a deposit of $40 down that we were told we would receive back. We did not receive our deposit back. I’ve been calling and calling and trying to talk to someone about this and have got nowhere with it and was even hung up on by a manager. This is fraud to take money with the agreement it would be returned and then not return it. Do not agree to go to a presentation. Do not give them your money. You will not get it back.
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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