4.6 (11,501 Reviews)

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Cluster of wooden cabin-style buildings on a green hillside, with a large glass-roofed building and a road in the foreground.
An outdoor swimming pool surrounded by green trees, wooden cabins, and patio tables with green umbrellas in a forested area.
Indoor water park with waterslides, splash structures, and a lazy river under a large, glass-paneled roof. Lush greenery and wooden walkways surround the aquatic play area.
A spa retail area with shelves of skincare products, a display table, a robe hanging on the wall, and a seating area with a couch and decorative plants.
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Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Golf Course Adjacent
  • Health Spa/Massage
  • Free Parking
  • ATM/Banking
  • Concierge Services
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Picnic Area
  • Smoke-free Property
  • Lazy River
  • Waterslide
  • Waterpark
  • Snack Bar/Deli
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Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Important Information:
  • Parking: Self-parking is complimentary to all registered hotel guests.
  • Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (47)
A resort complex with multiple log cabin-style buildings surrounded by lush green trees and hills, with a main entrance and parking lot in the foreground. A street is decorated with bright holiday lights, including illuminated trees and arches, under a dusk sky. An overhead sign reads “Welcome to [location] Resort.”. A cluster of wooden lodges and buildings with green roofs surrounded by trees and hills, seen from an elevated viewpoint under a partly cloudy sky. Hotel lobby with wood accents, rope dividers, an American flag on the upper level, and a green reception desk labeled "Westgate Smoky Mountain Resort & Water Park. Spacious hotel lobby with tile flooring, wooden walls, a large American flag, reception desk, and indoor plants. Two people stand behind the counter.
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Westgate Smoky Mountain Resort & Spa Reviews

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brettfS2337SL
"Promising, yet disappointing"
TripAdvisor user rating 2.0 out of 5
Reviewed September 14, 2025 NEW
We went as a 30th Anniversary gift from my parents. First the good. The room was decent. Every time we called housekeeping or mainteneance, they were quick to respond. Location was good for us being between Gatlinburg and Pigeon Forge. Now the rest. To begin with, after we checked in, we were ushered over to the discount ticket booth. Mind you this is after working 5 hours in the morning and a 7 hour drive to the resort, so we are tired and ready to get to the room. When the lady (Maya or Mika something like that) said that we could get tickets to 2 shows and Anakeesta for ~$120, it sounded good, so I asked/verified that we didn't need to do anything else but just buy these tickets from them and she said "yes". Well, when we went to buy them, suddenly we have to go on some tour and some other stuff and when I questioned why she just said that we didn't need to do anything else, she said, "Oh I mentioned it". That is complete BS, and I verified with my wife, and she said there was no mention of any tour either. So, Mika/Maya is a liar and/or apparently cares more about selling stuff than the truth and your time and mental health. Basically, I couldn't wait for the stay to be over after that treatment. I deal with liars all day and don't need it on my vacation. Also, the "best place in the resort", according to her, had a nice view of the air conditioning units. The dryer was broken and chasing the centipede out added to the experience. There was no bath mat. The TV didn't have all the channels and the "water park" is basically 2 small slides and a lazy river for $35 each person. Total rip off. We might have done it for $20, but that is iffy and $35 is highway robbery. We had some questions about check out so we tried to call the front desk and after ringing for 12 minutes, we hung up. Also, went to check on some tickets and there was no one at the ticket booth at 11 in the morning. I guess if no one is checking in that they can sell to, they don't care about helping anyone already on the resort. That about sums it up. I would look elsewhere before settling here.
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cabeym
London, England
"Beautiful scenery in a lovely place"
TripAdvisor user rating 5.0 out of 5
Reviewed September 14, 2025 NEW
I saw this Resort on a Westgate email but wasn't sure! But it got me at "Waterpark" and "Spa". Boy was I surprised. The area had had a major fire but has rebuilt within the last 4 years. The Resort is beautiful. Lovely wooden cabins with outdoor heated pools, with one right at the top of the resort, being an infinity pool. The waterpark is good with a lazy river and lots of things for the child in you. Of course being America, most people drive. For those who don't, a trolley service comes right to the Resort and is free to Gatlinburg - the nearest town. With so much to do, I never made it to the Spa!. The only thing that I would point out is that it is very hilly but the resort has a shuttle service to get you up and down also if you see a member of staff riding in a golfcart, flag them down and they will take you up or down. The other staff are so friendly and polite There is also an activity programme with daily activities for children (or you) during the day and some nighttime activities too. After all that I SAW SOME BEARS who scurry off when they saw us. All in all, a lovely place and a brilliant holiday.
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brianpV7411TR
Nesconset, Long Island, New York
"Discounted Tickets 529 Parkway Gatlinburg, TN"
TripAdvisor user rating 1.0 out of 5
Reviewed August 31, 2025 NEW
This is more about their discount ticket booths on the main strip in Gatlinburg. They give you discounted tickets to some of the various activities in the area provided that you go to a "90" Minute sales pitch for a timeshare at The Westgate Resort. Now the deals on the tickets is a good deal if the Sales pitch lasted the 90 minutes they tell you it will last.....the problem is that it's more than 3hrs if you don't buy their timeshare & probably 5 or 6 hours if you do buy one. The problem is that someone is lying, either the people in the storefront booth or the "concierge" that should be referred to salesman. The location of the storefront is 529 Parkway, Gatlinburg TN.
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meeta4
"Don't miss this place!"
TripAdvisor user rating 5.0 out of 5
Reviewed August 31, 2025 NEW
We had the most amazing view at this hotel! Great stay, clean room, We were super happy! Our closet was missing doors but who cares when you are looking at the Mountains of Gatlinburg!
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Guide47269139876
"My mountain retreat...relaxing"
TripAdvisor user rating 5.0 out of 5
Reviewed August 28, 2025 NEW
I go yearly. Nice experience. I'm a time share owner. Resent the free trip tactic with them trying to upgrade or sell you bigger unit. You can also attempt to get specific building or unit, usually doesn't work out. This was first year I didn't get a balcony facing the city view. Very disappointing.
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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