4.6 (11,501 Reviews)

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Rustic-style resort in the heart of Smoky Mountains.
Swim in the crystal-clear outdoor pool.
Glide down a giant water slide or experience interactive treehouse at Wild Bear Falls Water Park.
Rejuvenate at the on-site spa.
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Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Golf Course Adjacent
  • Health Spa/Massage
  • Free Parking
  • ATM/Banking
  • Concierge Services
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Picnic Area
  • Smoke-free Property
  • Lazy River
  • Waterslide
  • Waterpark
  • Snack Bar/Deli
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Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Parking: Self-parking is complimentary to all registered hotel guests.

Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (47)
Beautifully landscaped resort exterior and view of the mountains. Resort road decorated with dazzling lights. Enjoy the scenic surroundings and timeless design of the resort. Front desk. Front desk.
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Westgate Smoky Mountain Resort & Spa Reviews

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mbhall123
"Scam"
TripAdvisor user rating 1.0 out of 5
Reviewed April 28, 2025 NEW
They upgraded us to a larger room without us, knowing it, which was nice. Unfortunately, it was downstairs, which caused it to be dark and felt like being in a basement. Although the resort is nice, we went to the preview center for a presentation on the resort. We had to put a deposit of $40 down that we were told we would receive back. We did not receive our deposit back. I’ve been calling and calling and trying to talk to someone about this and have got nowhere with it and was even hung up on by a manager. This is fraud to take money with the agreement it would be returned and then not return it. Do not agree to go to a presentation. Do not give them your money. You will not get it back.
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lisa11130
"Disappointed in Westgate Smoky Mountain Resort - Would NOT recommend! We stayed in an "Updated" 2 Bedroom Unit :("
TripAdvisor user rating 1.0 out of 5
Reviewed April 26, 2025 NEW
Westgate was so disappointing! We booked 2 bedroom unit for a week thru Interval International in April 2025. We are owners of Westgate Vacation Villas in Florida. We only stayed 2 nights at Westgate Smoky Mountains due to the parking issues and the folks above us. Per the front desk The Westgate employees live out of some of the units and also are assigned golf carts so they were taking up a lot of parking spaces throughout the complex and there were zero places to park near our units. We had to drag our luggage from 15 minutes away. That was the start.... Then entering the unit it looked nice. Later we found a couple suckers one on the the couch cushion and the other on the back of a bedroom pillow. Then the outside AC Unit was so loud!! We couldn't hear the TV for the AC Unit! the Fireplace smelled, even though it was a fake fireplace and would not even work and was bent up. Then rug in the living room was filthy. Our light colored socks were dirty. Also found a empty soft drink can under the sink. Most of the furniture in the main living spaces were in need of being replaced. (And we were told this was an updated unit) The people above us were partying 24/7, called security because they were doing drugs and being loud throughout the night. Found their bag of drugs outside of our unit as they were outside right before us and they did say they lost it. Security didn't do anything about their partying or irritating the people under them all night long. We did bring our small dog and paid the $150 pet fee but there is no pet park or good place for the dogs to walk. Grass was extremely high. Trash was everywhere. They are more worried about getting in their tours for their sales pitches then taking care of the units/ground for current owners. Some shady people were staying at Westgate that were there on free offers.
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C8861YZfrankm
Dallas, Georgia
"They have 630 BBB complaints in 3 yrs"
TripAdvisor user rating 1.0 out of 5
Reviewed April 18, 2025 NEW
We did not get the suite we discussed with reservations. We booked through there reservation service. And the person told me we would get 2 queen beds in one bedroom and 1 queen in the other. When we arrived we got a 2 bed room and we're basically told to deal with it. They said if we left right then they would refund 1 night at $320.00 The units are nice and clean enough and are in a nice setting. But buyer beware! You can get a cabin near by for less than you can get this 1 bed condo. And they will try selling you a timeshare if you pay full price or not. Absolutely NOT worth $320 per night. And the attitude of the staff is awful. Plus the place is packed in with people like New York City. Way, way, way too many people for an enjoyable vacation. Everything here appears to be staged to sell time shares. You feel like a mouse in a mouse trap. Also I stopped and talked to a few locals in Pigon Forge and they all said they have never heard anything but bad stories about this place.
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L9995MEemilyn
Saint Charles, Illinois
"It was okay"
TripAdvisor user rating 2.0 out of 5
Reviewed April 10, 2025
We arrived at Westgate after a 9-hour drive, only to wait in line for about 2 hours just to check in. There were only two staff members working, and while we waited, a Bingo game was going on nearby, making it really hard to hear the person checking us in. When we finally got to the front, they sent us straight to the ticket counter without asking and signed us up for a timeshare presentation—again, without any explanation. We eventually made it to our room, with no help, and had to walk past a gate to get there. But when we walked in, the room was nothing like what we expected. We had to head all the way back down the hill to request a new room—the one we had actually paid for. They told us it was a “mis-click.” Once we got into the correct room, it was nice, but there was no view, which was disappointing since we came all this way for that exact reason. We also had to attend the timeshare experience, which lasted way longer than the promised 90 minutes. The tour itself wasn’t as impressive as we were led to believe—we only saw parts of the property we had already walked through. One plus was that we got free parking downtown to visit the strip in Gatlinburg. But overall, the experience was disappointing, and I wouldn’t choose to stay there again.
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madisonp656
Louisville, Kentucky
"Average Water Park"
TripAdvisor user rating 3.0 out of 5
Reviewed March 23, 2025
This water park was average. There was a toddler splash area that was warm. The playground area with a water dump bucket was freezing cold. There were two hot tubs that were above warm, but not hot. There is a large tube slide and a body slide. There is a lazy river that is warmish and a pool that has basketball in it. It looked as though they were doing quite a bit of renovations. Towels are available free of charge. There are lockers for rent and food and drinks for purchase. There are locker rooms, but no changing stalls- only toilets and one tiny shower. Also, apparently even though it’s indoors, if there is thunder they shut down. It is significantly cheaper than the other indoor waterparks in the area. We bought day passes for $35 for adults and $25 for kid. Our 9 year old had a great time- the rest of us not as much. We probably wouldn’t come back here again.
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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