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Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Cluster of wooden cabin-style buildings on a green hillside, with a large glass-roofed building and a road in the foreground.
An outdoor swimming pool surrounded by green trees, wooden cabins, and patio tables with green umbrellas in a forested area.
Indoor water park with waterslides, splash structures, and a lazy river under a large, glass-paneled roof. Lush greenery and wooden walkways surround the aquatic play area.
A spa retail area with shelves of skincare products, a display table, a robe hanging on the wall, and a seating area with a couch and decorative plants.
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About Westgate Smoky Mountain Resort & Spa

Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Golf Course Adjacent
  • Health Spa/Massage
  • Free Parking
  • ATM/Banking
  • Concierge Services
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Picnic Area
  • Smoke-free Property
  • Lazy River
  • Waterslide
  • Waterpark
  • Snack Bar/Deli
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Promotional Images (47)
A resort complex with multiple log cabin-style buildings surrounded by lush green trees and hills, with a main entrance and parking lot in the foreground. A street is decorated with bright holiday lights, including illuminated trees and arches, under a dusk sky. An overhead sign reads “Welcome to [location] Resort.”. A cluster of wooden lodges and buildings with green roofs surrounded by trees and hills, seen from an elevated viewpoint under a partly cloudy sky. Hotel lobby with wood accents, rope dividers, an American flag on the upper level, and a green reception desk labeled "Westgate Smoky Mountain Resort & Water Park. Spacious hotel lobby with tile flooring, wooden walls, a large American flag, reception desk, and indoor plants. Two people stand behind the counter.

Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Important Information:
  • Parking: Self-parking is complimentary to all registered hotel guests.
  • Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Westgate Smoky Mountain Resort & Spa Reviews

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684catheym
"Absolutely the best vacation!"
TripAdvisor user rating 5.0 out of 5
Reviewed November 28, 2025 NEW
This place was absolutely amazing! But I have to put a life gaurd on blast in a very good way. Timothy skipper was above and beyond amazing!! He made sure to keep a smile on his face every time I seen him along with showing he actually cared about his job and the safety of the kids when my son had been kicked by another child playing rough in the big pool! He deserves a raise plus all the praise possible he’s a kind a caring person who enjoys his job and you can tell it!! The rest of the staff at the resort were all so wonderful we were welcomed at the gate every time we came back with a smile and a “welcome home” greeting! All employees would smile and wave and if I ever needed anything they were quick to get me whatever it was! The room was clean and amazing my children and I enjoyed the view we had even if we didn’t get a balcony this time hopefully next time tho!! The water park was amazing so kid friendly even toddler accessible! We always felt safe! Can’t wait to go back!!
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J7937RCjenniferm
"Clean & Rude Lying Salespeople"
TripAdvisor user rating 1.0 out of 5
Reviewed November 16, 2025 NEW
Positives- The room is very updated and clean. Included mini-golf is a bonus. Negatives- Water park is expensive and small. Very busy and small parking spaces. Expensive grocery market. Staff lies about “gifts” for watching timeshare presentation and duration. The “free” trip promised actually will cost hundreds of dollars, and we had to physically stand up and walk away at 112 minutes (after promised no more than 90 minutes). Very comical and scummy sales tactics. Be prepared to wave away sales people from the moment you walk in the door to check in. (They will likely be super rude to you after you say no).
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432caryp
Safety Harbor, Florida
"DO NOT BE FOOLED INTO A 90 MINUTE PRESENTATION."
TripAdvisor user rating 1.0 out of 5
Reviewed November 07, 2025 NEW
This was the WORST experience. The “free” breakfast” is cold eggs and sausage. They said it would be a 90 minute presentation. They kept us for 5 hours. FIVE HOURS of the best part of the day WASTED! They would not take NO for an answer. We were TRAPPED. I almost had to call 911 for help to get out of there.
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vasnos
Mount Prospect, Illinois
"Beautiful Gatlinburg and the Westgate Smokey Mountain Resort and Waterpark"
TripAdvisor user rating 5.0 out of 5
Reviewed September 26, 2025
Had an absolutely fabulous time at the Westgate Smokey Mountain Resort and Waterpark. My husband and I and my daughter, son in law and 10 month old grandson stayed in 2 connecting 1 bedroom units that were such a perfect set up and very accommodating. We were in building 160 and had the most amazing views. One morning we had a visit from a cute bear just below our balcony. What an awesome surprise. Check in was very crowded but moved quickly. I can’t say enough about the staff, they go above and beyond to welcome you and always greet you with a smile. Shuttle service was always available. Never had to wait long at all. We had breakfast twice and dinner once at the Southern Comfort restaurant, food was delicious and servers were very attentive. We never were approached by any timeshare people so that was not an issue. So, a big thank you to all the wonderful staff at Westgate resort for helping us make some of the best memories. I miss you already and can’t wait to come and visit again.
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AndreaNicole08
Woodstock, Illinois
"Great Week Long Stay with Amazing Views!"
TripAdvisor user rating 5.0 out of 5
Reviewed September 26, 2025
I will preface this by saying that my parents are timeshare holders, but through Welk Resorts, not Westgate. They also went through the entire checking process while we weren’t there yet. My mom and I have been nervous about this upcoming stay, due to the reviews about pushy and harassing salespeople. However, we had zero experience with any of this. They asked my parents once if they’d like a tour or discount tickets. The declined and that was it! We were in Building 160, basically at the top of the mountain near the mountain top pool and bar. We had adjoining rooms A&C. The room was huge! It had a great living and dining area with a big kitchen! It had a master bedroom with a whirlpool tub in the room and a big bathroom with rainfall shower head! Also a 1/2 bathroom off the kitchen. The kitchen is not fully stocked. While there are utensils, pots, pans, etc, there are no basic seasonings, so be prepared to buy those if you plan on cooking! All appliances in our room worked great! Also had a washer & dryer! But the best part of the room was the balcony and the view! The view from our room was stunning! Gorgeous Mountain View’s! A bear basically sat next to our porch one day as well!!! Sadly, my klutzy self tripped over my own shoe and broke my foot the second day there, so I didn’t get to use the pools or mini golf!!! My parents loved the karaoke at the pool bar though lol! There is a liquor store right off property when you come in which was super helpful, and they serve coffee in the Marketplace! A Kroger and a Walmart and a Target are all within a 20 minute drive to get supplies and food, which is what we did our first day there. The lobby will accept Amazon packages for you, just in case you break your foot and need a knee scooter to get around! The staff is all so friendly and came when we had any issues or needed towels. We had dinner and breakfast at the main restaurant, Southern Comfort. It’s a very nice place and the food was great! We also ordered pizza twice from their onsite Mountain Pizza, which was great too! We didn’t use the shuttles or trolleys as we had our own car. Just be careful if you’re high up! Those roads are steep and a bit scary, especially at night! Overall we had an amazing week there! Broken foot be darned! Just decline free tickets and sales pitches and enjoy your time there! We would come again in a heartbeat!
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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