Westgate Lakes Resort & Spa in Orlando, FL

9500 Turkey Lake RdOrlando, FL 32819
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Overview

Westgate Lakes Resort & Spa offers a sophisticated, ideally located place to lodge in the heart of all the Orlando activity. With spacious and fully furnished villas, seven outdoor heated pools, seven hot tubs, an award-winning restaurant, a relaxing on-site spa, complimentary scheduled shuttle services, and EV charging stations, guests can enjoy all the luxuries of home and more while visiting.

Description

from Westgate Lakes Resort & Spa
Check-In: 4:00pm Check-Out: 10:00am
Guests at the Westgate Lakes Resort & Spa enjoy a memorable vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets.

Westgate Lakes Resort & Spa is situated within only minutes of world class theme parks such as Walt Disney World Resort, Universal Orlando Resort, Sea World, Discovery Cove and Aquatica as well as many other Orlando attractions and the Orange County Convention Center.

Westgate Lakes Resort & Spa offers numerous family-friendly amenities such as seven outdoor heated swimming pools, seven hot tubs, fitness center, volleyball, basketball and tennis courts, miniature golf, bicycle rentals, playgrounds, game room, lakeside marina & dock, paddle boats & kayaks, barbecue grills and picnic area. The resort offers an onsite full-service spa.

From cozy studios to spacious two bedroom villas, Westgate Lakes Resort & Spa offers the ideal accommodations to meet your family's needs. In-room amenities include sleeper sofa, full kitchen or kitchenette, refrigerator, microwave, coffee maker, cable television, DVD player, phone with voicemail, and an in-room safe box. Most of the rooms feature a balcony or patio as well.

The Marketplace
Browse to your heart’s content at the larger and all new Marketplace offering a variety of groceries, dairy items, snack items including a full line of Lay’s® chips, pasta and pre-packaged foods in addition to sliced-to-order deli meats. Enjoy freshly made-to-order subs, wraps and salads as well as hot food ready to go from Sid's Deli located within the Marketplace store. The Marketplace features Krispy Kreme Doughnuts®, Entenmann's® and other baked goods, Pepsi® products and a large selection of bottled wine, beer, liquor, bottled water and juices. Florida Lottery® tickets are also available. The Marketplace offers sun care products, gifts and souvenirs along with apparel, hats, bathing suits and more.
Drafts Sports Bar & Grill
Drafts Sports Bar & Grill brings together the popular concepts of brew pubs and gourmet burger bars. Drafts is a family-friendly experience for all ages and features a variety of appetizers, palm-stretching burgers, sandwiches, salads and steak selections that are complemented by an extensive selection of draft and bottled beers and a wide array of cocktails. Drafts is a casual but elegant sports bar environment complete with high-definition flat screen televisions for broadcasting local, national and worldwide sporting events. Located within Drafts is a brand new state-of-the-art Game Room and 6 lane bowling alley. Drafts Sports Bar & Grill is open daily for breakfast, lunch and dinner (hours may vary seasonally) and is located on the first floor of the Village Shops next to the Pavilion.
Cordovano Joe’s Authentic New York Style Pizza
Located within the Marketplace is Cordovano Joe’s Authentic New York Style Pizza offering hand-tossed freshly baked specialty pizza with all of your favorite toppings. Cordovano Joe’s provides delivery right to your Villa or pickup in the Marketplace. Call us if there is not a menu in your room and we will be happy to bring one to you.
Sid's Bistro
Located within the Pavilion, Sid's Bistro Proudly Serves Starbucks® Coffee, fresh Jamba Juice® and offers a wide menu selection of the finest Hershey's® Ice Cream and freshly baked goods.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

A resort fee of $12.99 + tax per room per night is due at check-in.

One cat or dog up to 60lbs. A mandatory cleaning fee of 170.00 USD, plus a Deposit of 100.00 USD, which is returned if there is no damage to the unit, is required at check-in. Breed restrictions apply. No charge for service animals. See Terms and Conditions for full policy details.

Package handling and storage fees will apply, per package, to all packages that are shipped and/or stored at the resort prior to and/or during a guest stay. The fee for acceptance and secure storage for up to 20 packages is $5.00 per package and $10.00 per package for 21 packages or more. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort.

Tripster Customer Reviews

2 Reviews
Shelia Rigdon
Union, MS
1 Review
Verified Traveler
"The best place we have stayed"
April 2019
The staff was so friendly and helpful.The room was much more than we excepted
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Katie Tilly
Harahan, LA
1 Review
Verified Traveler
"Would definitely go back"
March 2019
I booked a trip to Orlando through the phone operator, she was incredibly helpful and knowledgeable. The resort was beautiful and there were so many things to do, I couldn't get to everything in the short time I was on premises. We were there during the Winter so it was quiet and very comfortable.
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Tip: Kitchen is stocked for you to cook meals and take time to use the hot tub.

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TripAdvisor Reviews
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sassypants777
Erie, Pennsylvania
"Just timeshare"
TripAdvisor user rating 1 out of 5
Reviewed January 18, 2020 NEW
So I stayed here because I had to for my job. However when I returned not for work, I was forced to sit through a presentation that was time wasting. They don’t take no for an answer, and really it’s easier just to pay disney prices, and skip the timeshare bs.
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fleur566
Clonmel, Ireland
"Good for the price you pay"
TripAdvisor user rating 4 out of 5
Reviewed January 18, 2020 NEW
I read the reviews on here before going and I was sceptical as there was so many bad reviews. The bed was comfortable, the room was clean and had a nice bathroom. The staff were ok, but I feel like many of them don’t know what they are talking about. For instance I enquired if the gym was free and I was told it is included in the price . Went up to the gym in the morning and he said I have to pay extra. Also the room cleaning was not predictable as sometimes they would give towels , coffee and toilet paper and sometimes there would be none. Other than that I was happy with my stay and would probably stay again.
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nmarie1991
"This place does not deserve your money. Stay anywhere else."
TripAdvisor user rating 1 out of 5
Reviewed January 18, 2020 NEW
TL;DR: Spend your money somewhere else. There are literally dozens of great hotels and resorts to stay at within only a mile or two of this place. Westgate Lakes is NOT worth your time or money. My fiance and I stayed here last weekend for 3 nights. Within the first 30 minutes of being there, I wished I had booked us literally anywhere else. Upon arrival, the place looked gorgeous. The staff were pretty friendly. Checking in at the counter took only a few minutes. After checking in and getting our room key, we were taken by a staff member to another desk where we thought we'd be passed off to someone who would show us to our room. The resort is pretty huge, with several buildings, so this was naturally our assumption. NOPE. That is NOT what happened. After several hours of traveling, and feeling tired and hungry for dinner, we had to listen to some lady who worked for the hotel try to rope us into attending some sort of timeshare-esque seminar. She promised it was only an hour, and that just for showing up, we would be given $75 cash and a free 2 night stay whenever we wanted. Fine. We just wanted the interaction to be over so we could finally retire to our room, so we caved, gave her the $10 fee to "hold our spot" for the seminar, and left. She could tell after a few minutes of back and forth that we were getting really exasperated, so she gave us a couple boxes of cookies, I guess to get us to go with what she wanted. We get to our room (which took forever cause the guy driving us in the golf cart to our building kept slowing down and stopping along the way to talk to us. UGH), again at first it looked really nice, but as we continued exploring, we noticed how dirty it was. there was some bits of trash in the corners, dirt in the hot tub, and BLACK MOLD IN THE SHOWER!!!! It was frankly, disgusting. We were too exhausted to go through the effort of changing our room that night, and the bed was thankfully clean and very comfy, so we dealt with it. The next morning we got up early to get ready to go to Universal. That's when I noticed that the "room with a view of the lake" we were promised at check-in was overlooking a construction site with a giant mud pit. That's right, OUR ROOM WAS ON TOP OF A CONSTRUCTION SITE WITH A MUD PIT! And these people had the absolute audacity to call this a view of a lake. Lmao are you freaking kidding me?!?? So we agreed that night that we would switch our room. We got back that night and again were far too exhausted from the events of the day to pack up all our stuff, move rooms, and unpack again. It was just too much. And this whole situation wouldn't have happened in the first place if these people had just not put us on top of a construction site. Monday morning we were awoken by the lovely sounds of the construction site actually being active. Let me tell ya, hearing an excavator going all out on a mud hole is one heck of a way to be woken up on your expensive "resort" vacation. I'm not even gonna get too far into detail on how the timeshare meeting went. Long story short...it didn't. We had to wake up pretty early on Sunday morning to get there, and we were still beat from the day before. So to have a little fun, we filled out the paperwork with some joke answers, thinking the staff might get a kick out of it, and we'd start the day on a better foot. NOPE. These people got so frustrated, kept bouncing us from person to person, telling us to wait at the counter, only to have someone else tell us to go have a seat. What. A. Sh*t Show! They finally told us that because we marked $0 as our household income we would either have to provide income statements (on the spot - - yea sure, I totally carry those with me on vacation lol) or we would be "disqualified" from attending the seminar. They apparently don't require any sort of proof that you make the amount of money they *want* you to make, so this seemed pretty stupid to us. We offered to show them our bank statements to prove that we're not broke, but they would have none of that. Guess they didn't want our money that badly hahaha, they didn't even care that as a household w/ no kids or dependents, we bring in over $100k annually. Whatever. We decided to just get outta there and spend our money on a whim to go back to Universal for another day. Best decision ever. When we left, we couldn't get out of there fast enough. We told every Uber driver we came in contact with for the rest of the day to NEVER stay there. One of them said his wife had been thinking of doing a staycation there, and said he would tell her to knock it off the list! At least some good came of us staying there. If you made it this far in this review, good. I'm sincerely hoping that you choose literally anywhere else to stay. You're not spending your hard-earned money to go on vacation to sign paperwork or be swindled by pushy salespeople into a timeshare seminar. Spend that money somewhere else. This place just plain sucks.
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tw1956
Dayton, Ohio
"Dirty dirty dirty"
TripAdvisor user rating 1 out of 5
Reviewed January 18, 2020 NEW
Unit was run down and dirty. Second time I used Westgate as an owner not happy what they show you to buy you don’t get. Charged 170$ to deep clean the room because i have a pet. Would not gave minded if room was clean to begin with
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328rods
"Construction"
TripAdvisor user rating 4 out of 5
Reviewed January 16, 2020 NEW
The entrance and registration building are the gem of this resort. This is a vacation owner facility and you will offer you “deals” to take the tour. I am not an owner here and booked with Interval International. The room was nice and the 2 bedroom was large and furnished comfortably. Seven pool areas and did not find a gradual entry for little kids but fun area for all with activities and a bars. Nice little mall area but they offer nothing to keep you on property. We stayed at Mystic Dunns and Holiday Inn Orange Lake on this trip and we would recommend Holiday Inn Orange Lake. The young lady at check in said she would put us on third floor and we would have a nice view of the property and lake.😂
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Frequently Asked Questions about Westgate Lakes Resort & Spa

How many units are available at Lakes Resort & Spa by Westgate?
There are 1728 units available at this property.

How many different buildings comprise your units?
The Lakes Resort & Spa by Westgate has a total of 25 buildings to house its 1728 units.

How many floors constitute your property?
There are 3-6 floors, depending on the building.

Does Lakes Resort & Spa by Westgate have a restaurant on-site?
Yes. The Smokehouse Grill & Bar is open from 5pm-10pm. Sid’s Deli is open from 7am-5pm. A marketplace is also located on-site and is open from 7am-10pm. Island Styles, a beach wear and accessories shop, is open from 9am-5pm.

Do you have a minimum age required for check-in at Lakes Resort & Spa by Westgate?Guests must be at least 21 years old to check-in.

Do you have any resort fees?
Yes.  There is a $9.95 resort fee charged nightly per unit for any length of stay.

Do you charge for cribs at Lakes Resort & Spa by Westgate?
Cribs are available at no charge.

What are the pool hours?
The pools, of which there are seven, are open from 8am-9pm.

Is late check-in available?
Yes, the front desk is open 24-hours so guests may check-in at any time.

Does Lakes Resort & Spa by Westgate have shuttles to the theme parks?
Yes, they do offer complimentary scheduled transportation to Disney World, Universal Orlando, SeaWorld and the Orlando Premium Outlets. Space in limited, so be sure to make a reservation with VIP Services to avoid the hassles with driving.