Westgate Lakes Resort & Spa in Orlando, FL

9500 Turkey Lake RdOrlando, FL 32819
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Westgate Lakes Resort & Spa offers a sophisticated, ideally located place to lodge in the heart of all the Orlando activity. With spacious and fully furnished villas, seven outdoor heated pools, seven hot tubs, an award-winning restaurant, a relaxing on-site spa, complimentary scheduled shuttle services, and EV charging stations, guests can enjoy all the luxuries of home and more while visiting.

Good To Know

from Ashley, one of our Orlando Travel Experts
  • 3.8 miles from Universal Orlando Resort.
  • 4.6 miles from Walt Disney World Resort.
  • Adjacent to Sand Lake Rd. (Restaurant Row)
  • Free area shuttle.
  • Minimum check-in age is 21.
  • Kitchens or kitchenettes.
  • Private patios or balconies.
  • 5 restaurants.
  • 7 heated pools.
  • Multiple recreational activities.

Property Amenities

  • 24 Hour Front Desk
  • Boat Rental
  • Business Center
  • Children's Pool
  • Children's Program
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Movie Rentals
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Pet Friendly
  • Playground
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • DVD Players Available
  • Tennis Court on Property
  • Health Spa/Massage
  • Wedding Services
  • Free Parking
  • Security Guard
  • Ice Machines
  • Fishing Deck/Pier
  • Children's Club
  • Hair Salon
  • ATM/Banking
  • Concierge Services
  • Patio/Veranda
  • Barbecue Grill(s)
  • Breakfast (surcharge)
  • Internet Access in Public Areas (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Sundry/Grocery
  • Picnic Area
  • Dry Cleaning/Laundry Services
  • Marina on Property
  • Smoke-free Property
  • RV and Truck Parking
  • Shuttle Services - Limited (free)
  • Snack Bar/Deli
  • Beach/pool sun loungers
  • Children's club (surcharge)
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from Westgate Lakes Resort & Spa
Check-In: 4:00pm Check-Out: 10:00am
Guests at the Westgate Lakes Resort & Spa enjoy a memorable vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets.

Westgate Lakes Resort & Spa is situated within only minutes of world class theme parks such as Walt Disney World Resort, Universal Orlando Resort, Sea World, Discovery Cove and Aquatica as well as many other Orlando attractions and the Orange County Convention Center.

Westgate Lakes Resort & Spa offers numerous family-friendly amenities such as seven outdoor heated swimming pools, seven hot tubs, fitness center, volleyball, basketball and tennis courts, miniature golf, bicycle rentals, playgrounds, game room, lakeside marina & dock, paddle boats & kayaks, barbecue grills and picnic area. The resort offers an onsite full-service spa.

From cozy studios to spacious two bedroom villas, Westgate Lakes Resort & Spa offers the ideal accommodations to meet your family's needs. In-room amenities include sleeper sofa, full kitchen or kitchenette, refrigerator, microwave, coffee maker, cable television, DVD player, phone with voicemail, and an in-room safe box. Most of the rooms feature a balcony or patio as well.

The Marketplace
Browse to your heart’s content at the larger and all new Marketplace offering a variety of groceries, dairy items, snack items including a full line of Lay’s® chips, pasta and pre-packaged foods in addition to sliced-to-order deli meats. Enjoy freshly made-to-order subs, wraps and salads as well as hot food ready to go from Sid's Deli located within the Marketplace store. The Marketplace features Krispy Kreme Doughnuts®, Entenmann's® and other baked goods, Pepsi® products and a large selection of bottled wine, beer, liquor, bottled water and juices. Florida Lottery® tickets are also available. The Marketplace offers sun care products, gifts and souvenirs along with apparel, hats, bathing suits and more.
Drafts Sports Bar & Grill
Drafts Sports Bar & Grill brings together the popular concepts of brew pubs and gourmet burger bars. Drafts is a family-friendly experience for all ages and features a variety of appetizers, palm-stretching burgers, sandwiches, salads and steak selections that are complemented by an extensive selection of draft and bottled beers and a wide array of cocktails. Drafts is a casual but elegant sports bar environment complete with high-definition flat screen televisions for broadcasting local, national and worldwide sporting events. Located within Drafts is a brand new state-of-the-art Game Room and 6 lane bowling alley. Drafts Sports Bar & Grill is open daily for breakfast, lunch and dinner (hours may vary seasonally) and is located on the first floor of the Village Shops next to the Pavilion.
Cordovano Joe’s Authentic New York Style Pizza
Located within the Marketplace is Cordovano Joe’s Authentic New York Style Pizza offering hand-tossed freshly baked specialty pizza with all of your favorite toppings. Cordovano Joe’s provides delivery right to your Villa or pickup in the Marketplace. Call us if there is not a menu in your room and we will be happy to bring one to you.
Sid's Bistro
Located within the Pavilion, Sid's Bistro Proudly Serves Starbucks® Coffee, fresh Jamba Juice® and offers a wide menu selection of the finest Hershey's® Ice Cream and freshly baked goods.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

A resort fee of $12.99 + tax per room per night is due at check-in.

One cat or dog up to 60lbs. A mandatory cleaning fee of 170.00 USD, plus a Deposit of 100.00 USD, which is returned if there is no damage to the unit, is required at check-in. Breed restrictions apply. No charge for service animals. See Terms and Conditions for full policy details.

Package handling and storage fees will apply, per package, to all packages that are shipped and/or stored at the resort prior to and/or during a guest stay. The fee for acceptance and secure storage for up to 20 packages is $5.00 per package and $10.00 per package for 21 packages or more. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort.

Tripster Customer Reviews

2 Reviews
Shelia Rigdon
Union, MS
1 Review
Verified Traveler
"The best place we have stayed"
April 2019
The staff was so friendly and helpful.The room was much more than we excepted
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Katie Tilly
Harahan, LA
1 Review
Verified Traveler
"Would definitely go back"
March 2019
I booked a trip to Orlando through the phone operator, she was incredibly helpful and knowledgeable. The resort was beautiful and there were so many things to do, I couldn't get to everything in the short time I was on premises. We were there during the Winter so it was quiet and very comfortable.
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Tip: Kitchen is stocked for you to cook meals and take time to use the hot tub.

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TripAdvisor Reviews
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Natalie R
"90 minute sales pitch my ass"
TripAdvisor user rating 3 out of 5
Reviewed August 18, 2019 NEW
I recently got back from spending 3 weeks in Orlando with my four boys. The first two at Marriott resorts and our last week at Westgate lakes resort & spa. (Marriott sets the resort life to a higher standard IMO). Checkin was really quick and easy (we got there just after noon). 2 rooms were readily available - we chose the room on the second floor 924A. Very close to the market place, restaurant, lobby, pool (1/7). So very convenient location. However, you are able to hear everything from the pool staying open until 11 on one side of the room and the giant checker game on the other that doesn’t have a time limit to play on. (Some nights people were up at 3 a.m. playing with it). First impressions when you walk into the room are great. Nice big open spacious rooms. Master suite has a king size bed, jacuzzi, separate shower and toilet. The second bedroom had two double beds and attached to the bathroom (outdated appliances). Everything was nice and clean. Queen size pullout leather couch that two of my sons slept on. I got on to see how it feels and the mattress is very thin, not very comfortable and wouldn’t have been able to survive a week on it as an adult. My sons (9 & 7) didn’t complain. Kitchen had everything but a kettle. Glass dishes, glass bowls and glass coffee cups. I ended up buying paper plates and plastic reusable cups as I have 4 young boys. Large washer and dryer and a table to sit 6 people to eat. They give you two free packages of detergent to use. TV - maybe we did something wrong but there didn’t seem to be as many channels (as the Marriott) and at times everything would just be ‘snow’ on the screen. We would’ve liked a TV guide of sorts to have as a guideline of what was available. Also there were vertical Venetian blinds hanging over the sliding doors that led to the netted verandah that seemed to be my sons playground...they easily fell off with a tug but were just as easily to put back up. 924A is connected to 924B via the front door main entrance/foyer and both used the same doorbell. So when someone stayed in room 924B and rang the door bell it would also ring on our side and vice Versa. The only activity we explored was the one pool near to us and the miniature golf (which quickly got interrupted by a thunder storm). My boys eyes were red from the amount of chlorine in the pool. So they swam once and that was it. This is a very large property with a lot of guests especially the first two days we were there but seemed to quieten up a bit after that. Westgate seemed to cater to lower income young families, I didn’t see many over 65 people around. (It could just be the time of year (August) that more families come at these times. We went to the sales pitch...NEVER AGAIN...not worth the $75 for a “90” minute presentation with a ‘free’ breakfast served on plastic plates in a huge cafeteria style room with approx 100 people getting the sales pitch at the same time. My older boys went into the activity room but my two year old had stay with me as he wasn’t potty trained yet. 90 minutes after your breakfast turned out to be three hour ordeal...with a two year old in a congested cafeteria. Not pleasant, couldn’t focused and was already uninterested as we have a timeshare with Marriott. Every time I said ‘no’ he’d turn it around to another deal. I must’ve said ‘no...not interested, we are happy with Marriott at least 5 times. I get that they are trying to do their job and my guy did it well but there must be a limit to the amount of ‘no’s!!! We did get some good prices on dinner shows and seaworld from their gift/ticket department. They must tell you different prices depending on whether or not you went to the sales pitch. (They did this to me until I told them that I went to the sales pitch and showed my ‘receipt’). Starbucks coffee at the Sid’s bistro was nice and steaming hot. I also ordered something online and got it delivered...cost me an extra $5 to receive it and I could only receive items between 8-4. If it’s out of this time concierge tells the sender to come back the next day. So I’ve only given it 3 stars.
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Nate F
"Awesome Gabriella"
TripAdvisor user rating 5 out of 5
Reviewed August 12, 2019 NEW
The trip was great and we met Gabriela at Drafts and enjoyed her service! Even though the bars was out of the Tiki cups, Gabriela conversation was enough to keep me drinking at the bar! She has awesome customer service and a very positive attitude!
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"They get your hopes up and then they tell you somehting diff."
TripAdvisor user rating 3 out of 5
Reviewed August 09, 2019 NEW
They told me they had to give me a upgrade because the salesman was no longer there but then later they told me I had to pay 85.00 more for the upgrade which was on them. This is how they are. I will tell my friends that this is what they do. I am very unhappy. This is my 15th wedding anverstey.
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Godwin O
Lanham, Maryland
"Do not stay or buy here. Take it from a current owner"
TripAdvisor user rating 1 out of 5
Reviewed August 07, 2019 NEW
Just wanted to share my recent experience as an owner. We stayed in building 500 a 3 bedroom lock off. Unit 538a & b at Westgate Lakes with my family of 8. The unit smelled like sewage when we checked in. It was coming out of the pipes in the bathroom and jacuzzi. The air on the B side also didn't work and it was hotter in my kids room than outside. We were there for a week and called about the air, smell (for 3 days) and nobody came. There was trash in the hallway for 2 days, not sure where it came from, and an animal got into it. We never got replacement towels till the day before we left, and had to call housekeeper on numerous occasions to get the unit cleaned and for replacement towels. The resort had no parking spaces as it appears to be over sold, and cars were forced to double park and park in fire spaces or on curbs. To be fair, we bought this timeshare in 2006 and it was not like this when we purchased. On Wednesday, they asked us to come to an owners breakfast/presentation and they tried to sell additional timeshare. We explained to the sales manager our experience but what was interesting an amazing is he “kept saying, "I hear you and I’m sorry for your experience but how about you purchase the even year of your deed and buy more units for your family”. When we said, "are you kidding me..you aren't offering to help all you are doing is pushing your agenda" he proceeded to tell us how the lakes was going under renovation and he will do us a favor and sell us the Westgate villas for additional money. We will not be returning to our home resort and will be exchanging our Westgate ownership into interval and staying elsewhere in Florida from now on.
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Innovate T
"Filthy and disgusting"
TripAdvisor user rating 1 out of 5
Reviewed August 06, 2019 NEW
This has to be the worst ever west gate resort I have been to! The room has not been cleaned. There are feces, seman, pubic hair on the bedding. The toilet and bathroom area has not been mopped and there is pubic hair on the toilet. There are nut shells and other debris all over the floor where it has not been vacuumed! Yellow stains on the bath mat in the bathroom. Hair on the apparently clean towels. After the management of cleaning (Keneisha) had witnessed herself the disgusting conditions, we were told she could have the room cleaned. However she mentioned if we wanted to be moved rooms we would have to call front desk. Front desk only offered a late check out of a room we do not wish to stay in! And a $25 complementary voucher. We do not wish to stay in a disgusting room. The fan over head once wiped is completely black with soot that is coming from the air conditioning unit. The black stains can be seen on the ceiling. The lighting shades are black with soot. I do not believe this room has had a thorough clean for over a year. Im mortified at the lack of customer service and Waiting time etc. We have spent a total of two hours waiting for an adequate response at front desk. I kept requesting to be moved to another west gate resort where I know the Standards are better. Veronica front desk management kept telling me there were no other rooms available to move to however eventually moved me to another room with black mould all in the showers. Only after I started showing photos of the evidence that were about to check in. This place is nasty. I would never wish to come back here. I have repeatedly asked resort management to call me however still have not heard back from west gate. Service is very poor and not fit for purpose. My weekend was ruined.
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Frequently Asked Questions about Westgate Lakes Resort & Spa

How many units are available at Lakes Resort & Spa by Westgate?
There are 1728 units available at this property.

How many different buildings comprise your units?
The Lakes Resort & Spa by Westgate has a total of 25 buildings to house its 1728 units.

How many floors constitute your property?
There are 3-6 floors, depending on the building.

Does Lakes Resort & Spa by Westgate have a restaurant on-site?
Yes. The Smokehouse Grill & Bar is open from 5pm-10pm. Sid’s Deli is open from 7am-5pm. A marketplace is also located on-site and is open from 7am-10pm. Island Styles, a beach wear and accessories shop, is open from 9am-5pm.

Do you have a minimum age required for check-in at Lakes Resort & Spa by Westgate?Guests must be at least 21 years old to check-in.

Do you have any resort fees?
Yes.  There is a $9.95 resort fee charged nightly per unit for any length of stay.

Do you charge for cribs at Lakes Resort & Spa by Westgate?
Cribs are available at no charge.

What are the pool hours?
The pools, of which there are seven, are open from 8am-9pm.

Is late check-in available?
Yes, the front desk is open 24-hours so guests may check-in at any time.

Does Lakes Resort & Spa by Westgate have shuttles to the theme parks?
Yes, they do offer complimentary scheduled transportation to Disney World, Universal Orlando, SeaWorld and the Orlando Premium Outlets. Space in limited, so be sure to make a reservation with VIP Services to avoid the hassles with driving.