Westgate Lakes Resort & Spa in Orlando, FL

9500 Turkey Lake RdOrlando, FL 32819
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Overview

Westgate Lakes Resort & Spa offers a sophisticated, ideally located place to lodge in the heart of all the Orlando activity. With spacious and fully furnished villas, seven outdoor heated pools, seven hot tubs, an award-winning restaurant, a relaxing on-site spa, complimentary scheduled shuttle services, and EV charging stations, guests can enjoy all the luxuries of home and more while visiting.

Description

from Westgate Lakes Resort & Spa
Check-In: 4:00pm Check-Out: 10:00am
Guests at the Westgate Lakes Resort & Spa enjoy a memorable vacation experience, from the lavishly appointed villas to the dazzling lakefront sunsets.

Westgate Lakes Resort & Spa is situated within only minutes of world class theme parks such as Walt Disney World Resort, Universal Orlando Resort, Sea World, Discovery Cove and Aquatica as well as many other Orlando attractions and the Orange County Convention Center.

Westgate Lakes Resort & Spa offers numerous family-friendly amenities such as seven outdoor heated swimming pools, seven hot tubs, fitness center, volleyball, basketball and tennis courts, miniature golf, bicycle rentals, playgrounds, game room, lakeside marina & dock, paddle boats & kayaks, barbecue grills and picnic area. The resort offers an onsite full-service spa.

From cozy studios to spacious two bedroom villas, Westgate Lakes Resort & Spa offers the ideal accommodations to meet your family's needs. In-room amenities include sleeper sofa, full kitchen or kitchenette, refrigerator, microwave, coffee maker, cable television, DVD player, phone with voicemail, and an in-room safe box. Most of the rooms feature a balcony or patio as well.

The Marketplace
Browse to your heart’s content at the larger and all new Marketplace offering a variety of groceries, dairy items, snack items including a full line of Lay’s® chips, pasta and pre-packaged foods in addition to sliced-to-order deli meats. Enjoy freshly made-to-order subs, wraps and salads as well as hot food ready to go from Sid's Deli located within the Marketplace store. The Marketplace features Krispy Kreme Doughnuts®, Entenmann's® and other baked goods, Pepsi® products and a large selection of bottled wine, beer, liquor, bottled water and juices. Florida Lottery® tickets are also available. The Marketplace offers sun care products, gifts and souvenirs along with apparel, hats, bathing suits and more.
Drafts Sports Bar & Grill
Drafts Sports Bar & Grill brings together the popular concepts of brew pubs and gourmet burger bars. Drafts is a family-friendly experience for all ages and features a variety of appetizers, palm-stretching burgers, sandwiches, salads and steak selections that are complemented by an extensive selection of draft and bottled beers and a wide array of cocktails. Drafts is a casual but elegant sports bar environment complete with high-definition flat screen televisions for broadcasting local, national and worldwide sporting events. Located within Drafts is a brand new state-of-the-art Game Room and 6 lane bowling alley. Drafts Sports Bar & Grill is open daily for breakfast, lunch and dinner (hours may vary seasonally) and is located on the first floor of the Village Shops next to the Pavilion.
Cordovano Joe’s Authentic New York Style Pizza
Located within the Marketplace is Cordovano Joe’s Authentic New York Style Pizza offering hand-tossed freshly baked specialty pizza with all of your favorite toppings. Cordovano Joe’s provides delivery right to your Villa or pickup in the Marketplace. Call us if there is not a menu in your room and we will be happy to bring one to you.
Sid's Bistro
Located within the Pavilion, Sid's Bistro Proudly Serves Starbucks® Coffee, fresh Jamba Juice® and offers a wide menu selection of the finest Hershey's® Ice Cream and freshly baked goods.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

A resort fee of $12.99 + tax per room per night is due at check-in.

One cat or dog up to 60lbs. A mandatory cleaning fee of 170.00 USD, plus a Deposit of 100.00 USD, which is returned if there is no damage to the unit, is required at check-in. Breed restrictions apply. No charge for service animals. See Terms and Conditions for full policy details.

Package handling and storage fees will apply, per package, to all packages that are shipped and/or stored at the resort prior to and/or during a guest stay. The fee for acceptance and secure storage for up to 20 packages is $5.00 per package and $10.00 per package for 21 packages or more. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender or may become the property of the resort. While all efforts are made to keep stored packages as secure as possible, lost and/or stolen packages are not the ultimate responsibility of the resort.

Tripster Customer Reviews

2 Reviews
Shelia Rigdon
Union, MS
1 Review
Verified Traveler
"The best place we have stayed"
April 2019
The staff was so friendly and helpful.The room was much more than we excepted
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Katie Tilly
Harahan, LA
1 Review
Verified Traveler
"Would definitely go back"
March 2019
I booked a trip to Orlando through the phone operator, she was incredibly helpful and knowledgeable. The resort was beautiful and there were so many things to do, I couldn't get to everything in the short time I was on premises. We were there during the Winter so it was quiet and very comfortable.
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Tip: Kitchen is stocked for you to cook meals and take time to use the hot tub.

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TripAdvisor Reviews
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Experience307281
"Poor customer service which they fail to acknowledge!"
TripAdvisor user rating 1 out of 5
Reviewed December 07, 2019 NEW
Currently staying at this resort with my husband. We arrived at the check in desk around 6.15pm, and they couldn’t find our reservation. Took the lady around 1 hour to “solve”, while we just stood and waited. We eventually got our keys, but when we arrived to the room with the bellboy, the room was messy/ the bed was used! Absolutely ridiculous for this type of resort. The bellboy rung the front desk, and requested for a new room ASAP, and possibly an upgrade. We waited for atleast 45 more minutes outside the original room, waiting for them to call us with the new room details. Eventually got to the new room, and the manager called us on the phone, to offer a late check out, that’s all! We declined, and they said they can give us a free meal at the restaurant on site. They also refused to acknowledge that something was wrong with the first room, which angered me more. The bellboy, my husband and I were all pretty disappointed with the whole experience, so doubt we will be back in a hurry.
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shelltravelstheworld
Maui, Hawaii
"Dated, run down and disappointing"
TripAdvisor user rating 1 out of 5
Reviewed December 04, 2019 NEW
I am used to a hotel experience, so my review may be skewed. I am traveling on business and arrived late last night to be golf carted to my building, which is about a mile away from any type of amenity. I arrived in a room that has a broken TV, a phone from 1962 which cannot be used to connect to the front desk, a missing door latch and a wardrobe that is too short to hang my dresses, with no other option. There is no water in the room and absolutely no where for me to buy water without walking a mile to the front lobby. The fluorescent lighting and sticky carpet make this the least favorite place I have stayed in a long time. I would consider this an extreme value hotel and I am disappointed to be here for 7 nights.
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460curtisk
"Timeshares"
TripAdvisor user rating 1 out of 5
Reviewed December 03, 2019 NEW
Was interested in learning more about Westgate timeshares and signed up for the “90 minute tour” with my wife. My wife and I ended up spending 3+ hours with our agent after we repeatedly mentioned we needed to leave to drive to Clearwater to celebrate Thanksgiving with our family. We were constantly approached by different managers/agents who would not take no for an answer. It is truly sad how this resort has zero respect for potential time share owners and severely pressures couples into purchasing time shares. Nice resort, however it is sickening the disrespect and pressure the employees put on potential buyers. Ended up being late for Thanksgiving.. awful experience, highly do not recommend.
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Robert H
Gainesville, Florida
"Nice play to stay, a few suggestions to improve, I would return again."
TripAdvisor user rating 4 out of 5
Reviewed December 02, 2019 NEW
We stayed thanksgiving week on an AC from interval. I declined the timeshare pitch and was not bothered about it again for the rest of my trip. The 2 bedroom was nice, probably the biggest jacuzzi tub I have ever seen in a master room, plenty of hot water to fill it. The showers had great pressure and the room was clean and furniture comfortable. Pools were heated, the bowling was fun, and they had paddle boats and fishing rods for use. Many other things to do too. I normally try to stay at Marriott timeshares in the Orlando area, but this is one of the better Westgates I have stayed at in Orlando, but I do have a few suggestions. 1. Replace the foosball table, it is literally falling apart. 2. Roll the price of WiFi into the resort fee or room rates or both. Feels very “Nickle and dime” to pay for WiFi anymore. Even McDonald’s has free WiFi. My WiFi was comped, but it was hit or miss. It would have been annoying if I paid for it. 3. Fix the boats you can rent that have motors or remove it from your website. I have a bad leg and my dad is 71. I did the paddle boats with my kids as best I could, but my dad could not do it. We were looking forward to renting a motorized boat. 4. I would love to see an 8 foot basketball hoop for the kids, but I get it, some adults would hang on the rim and destroy it. 5. 2 lanes at the security gate. I would return again, but only on an interval AC. With the AC, resort fees are included which keeps the costs down and makes it a good deal for this resort.
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TrMiLa
Asheville, North Carolina
"Visit to Sea World and Busch Gardens"
TripAdvisor user rating 3 out of 5
Reviewed November 29, 2019 NEW
We stayed at this resort in a Studio, room 1442B, for the first time. We typically stay in a Marriott time share. We were not impressed. The building was run down and dingy in some areas. The industrial strength spot lights mounted near the 3rd floor shining at the pool (and into our bedroom) until after midnight were HORRIBLE. The units have thin warped, damaged vertical blinds and do NOT have black out curtains. Trying to get to sleep was rough most nights. The ice machine was broken for the entire week we were there. Parking close was a nightmare, especially when service vehicles park in the guest areas over night. The A/C was hit or miss, not really cooling the unit throughout the evening. Elevator stopped at all floors whether lights were lit up or not. All of our issues were reported and we received the comments that “it was noted” or that “they were sorry”. The resort is not a horrible place to stay but it is definitely not the same quality that we are used to while staying with Marriott. We ended up leaving a day early because we were just “done” with our stay.
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Frequently Asked Questions about Westgate Lakes Resort & Spa

How many units are available at Lakes Resort & Spa by Westgate?
There are 1728 units available at this property.

How many different buildings comprise your units?
The Lakes Resort & Spa by Westgate has a total of 25 buildings to house its 1728 units.

How many floors constitute your property?
There are 3-6 floors, depending on the building.

Does Lakes Resort & Spa by Westgate have a restaurant on-site?
Yes. The Smokehouse Grill & Bar is open from 5pm-10pm. Sid’s Deli is open from 7am-5pm. A marketplace is also located on-site and is open from 7am-10pm. Island Styles, a beach wear and accessories shop, is open from 9am-5pm.

Do you have a minimum age required for check-in at Lakes Resort & Spa by Westgate?Guests must be at least 21 years old to check-in.

Do you have any resort fees?
Yes.  There is a $9.95 resort fee charged nightly per unit for any length of stay.

Do you charge for cribs at Lakes Resort & Spa by Westgate?
Cribs are available at no charge.

What are the pool hours?
The pools, of which there are seven, are open from 8am-9pm.

Is late check-in available?
Yes, the front desk is open 24-hours so guests may check-in at any time.

Does Lakes Resort & Spa by Westgate have shuttles to the theme parks?
Yes, they do offer complimentary scheduled transportation to Disney World, Universal Orlando, SeaWorld and the Orlando Premium Outlets. Space in limited, so be sure to make a reservation with VIP Services to avoid the hassles with driving.