Verde Canyon Railroad Train Ride, Clarkdale, AZ

This was meant to be a highlight the trip to Arizona I took with my friends, and turned out to be the biggest letdown. We reserved seats ahead of time, boarded the train, and never got to depart. This was meant to occur on May 4th, 2025 at 1:00pm. We flew all the way from Iowa to visit Arizona, see the Grand Canyon, ride this train and do a number of other interesting activities. 1. We were sitting on the train for about 45 minutes past the scheduled departure time while the crew dealt with engine problems, and were forced to move to the open-air car to wait, because electrical issues resulted in the indoor car being very warm. 2. The assistant then announced that they had to cancel the ride because old components of the train were malfunctioning and we couldn't leave. Everyone was disappointed. 3. Assured we would be fully refunded, not one of our three tickets was reimbursed. One of my friends paid for them all (which we paid him for), and informed us no such refund appeared on his bank statement. After calling the railroad about three or four times over the next several weeks and months, I was told they "did process it" and to "contact his bank", then I was told the information would be sent to their people who deal with payment processing and I'd receive an email back in a few days, which never came, and I never heard from anyone again. $434 down the tubes that we basically spent on three snack trays.