4.6 (11,501 Reviews)

Universal's Helios Grand Hotel, a Loews Hotel in Orlando, FL

8505 South Kirkman Road • Orlando, FL 32819
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Universal's Helios Grand Hotel view from Universal Epic Universe
Outdoor pool area
Bar Helios
Guest room with view of the park, two queen beds, and a sofa bed
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$842.00
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Overview

Stay in style at Universal's Helios Grand Hotel, a Loews Hotel, offering themed rooms, a stunning pool, a rooftop lounge, and Mediterranean-inspired dining. Enjoy early park admission, a dedicated entrance to Epic Universe, complimentary shuttle service, and resort-wide charging—all steps from Universal Orlando Resort’s top attractions.

up to 5 people

Good To Know

  • Minimum check-in age is 21.
  • Complimentary WiFi and on-site fitness center.
  • Includes early park admission to select Universal Orlando attractions (tickets sold separately).
  • Complimentary transportation to all Universal Orlando theme parks.
  • Spacious themed guest rooms and suites with premium bedding and park or city views.
  • Elegant pool area with private cabanas and poolside service.
  • Enjoy Mediterranean cuisine at Flora Taverna and rooftop drinks at Bar Helios.
  • Private access to Celestial Park, located just steps away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Internet Access in Public Areas (free)
  • Porter/Bellman
  • Valet Parking
  • Car Rental on Property
  • Concierge Services
  • Parking (surcharge)
  • Smoke-free Property
  • Shuttle Services - Limited (free)
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Description

Check-In: 4:00pm Check-Out: 11:00am
Step into a world of sunshine, style, and sophistication at Universal’s Helios Grand Hotel, a Loews Hotel, located right inside Universal Orlando Resort. This striking escape blends elegant design with modern comfort—think sun-soaked courtyards, white stone facades, and dramatic columns that make every corner feel like a postcard come to life.

Whether you're vacationing with the whole crew, enjoying a couples' getaway, or exploring Orlando with friends, the vibe here is the perfect mix of laid-back luxury and theme park thrills.

Inside, themed guest rooms and suites are sleek, spacious, and filled with natural light, offering cozy bedding and sweeping views of the resort or pool area.

Perks include early park admission to The Wizarding World of Harry Potter™ and Universal Volcano Bay™, a dedicated entrance to Universal Epic Universe, complimentary shuttle service to the parks, and resort-wide charging privileges. When it’s time to unwind, take your pick: lounge by the stunning pool, break a sweat in the state-of-the-art fitness center, or indulge in bold, Mediterranean-inspired dining.

Important Information:
  • Parking: Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Other Charges: Rollaway beds ($35/day, one per room) and microwaves ($15/day) are available on a first-come, first-served basis; an additional charge of $25 + tax applies for each extra adult beyond two per room.
  • Taxes and Fees: A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (20)
Universal's Helios Grand Hotel, a Loews Hotel Room features a TV, work desk, and coffee machine. Hotel lobby Modern fitness room Flora Taverna - Open Kitchen & Al Fresco Dining
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Universal's Helios Grand Hotel, a Loews Hotel Reviews

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pamelacU5537FJ
"HORRIBLE! Not worth the money."
TripAdvisor user rating 1.0 out of 5
Reviewed June 08, 2025 NEW
HORRIBLE! Do not stay here!!!! - Disappointing Stay at Helios Universal Orlando Resort Our stay at Helios was a nightmare from start to finish. The room was dirty and smelled like mildew, and housekeeping seemed to forget we existed after the first day. The pool was overcrowded and the water was cloudy. The real kicker was when our room's AC unit broke down on the second night, and it took the staff hours to fix it. The walkway into the park was also a major letdown - it was long, hot, and poorly shaded, making it a miserable trek after a long day at the resort. Even after complaining I believe nothing was done, probably swept under the rug since they are a new hotel. Needless to say, we won't be back.
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LaurelM429
Atlanta, Georgia
"Enjoyed our stay at Helios"
TripAdvisor user rating 5.0 out of 5
Reviewed June 07, 2025 NEW
Our family of 5 had a great experience at Helios. Proximity to Epic is fantastic, our early entry process was easy, the rooms were clean, and the team at Helios was incredibly helpful and friendly. We also spent a day at the pool, and the pool food, drinks and service were great. Yes, the rooms are fairly plain and the lobby can get crowded, but none of that outweighs the benefits of this hotel. Would visit again if we come back to Epic.
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ZenOfThrones
"Beautiful hotel, the best way to do epic"
TripAdvisor user rating 5.0 out of 5
Reviewed June 07, 2025 NEW
If you want the convenience and beautiful rooms, there’s no better way than to do epic by staying at the Helios Grand. Yes you have to show up in line early but you get access to things like the Ministry ride way before everyone else. We waited 45 mins instead of the usual 4-5 hours. Is it a Las Vegas hotel, no way but imo it’s conveniences to the epic experience make this a 5 star hotel through and through.
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WandrinStar01
Stoke-on-Trent, Staffordshire, England
"Stunning from the exterior, but so disappointed inside"
TripAdvisor user rating 3.0 out of 5
Reviewed June 06, 2025 NEW
This hotel looks absolutely stunning from the exterior, simply amazing. However, the lobby is smaller than I expected, check in was slow. The elevators are very, very plain looking, not what you'd expect from this flag ship hotel. Views from the lobby, and outside terrace are amazing, it's like you are actually in Epic Universe. We were on the 3rd floor and had to walk a long, long way from elevator to our room. THIS WAS A MAJOR DISAPPOINTMENT !!! PLEASE BEWARE : we booked a how to train your dragon suite, paid quite a lot too....when we got into the room it looked great, but then when we checked out the view..... CAR PARK !!!! This was so disappointing since I had assumed that having paid 600 dollars for a suite that I would be guaranteed a park view.... absolutely crap !!! Not all the dragon suites have park view so please beware of this when booking, especially when you can pay 300 dollars for a standard room with a park view. Best thing about the hotel is having it's own entrance to Epic, we kept nipping back inside the hotel for breaks throughout the day spent in Epic.
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V616DXnaomib
"Over priced please avoid"
TripAdvisor user rating 1.0 out of 5
Reviewed June 02, 2025 NEW
Was not Epic, it was disappointing, not recommended for kids. No place to eat. Pool was small and slippery. Express passes are not included, express passes are sold out. Reservations needed for restaurants, no available restaurant reservations. Room was dirty.
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Universal's Helios Grand Hotel, a Loews Hotel is located at 8505 South Kirkman Road • Orlando, FL 32819
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Frequently Asked Questions about Universal's Helios Grand Hotel, a Loews Hotel

Does Universal’s Helios Grand Hotel include early park admission?

Yes! Guests receive early park admission to select attractions at Universal Studios Florida and Islands of Adventure, as well as Volcano Bay. Guests must purchase park tickets separately.

Is transportation to Universal parks provided?

Absolutely. Complimentary shuttle bus service are available throughout the day to all Universal Orlando Resort parks.

What kind of rooms are available?

The hotel offers themed standard rooms, deluxe suites, and family suites, all featuring modern décor and comfortable amenities.

Are pets allowed at the hotel?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel have a pool?

Yes, the hotel features a large resort-style pool with lounge chairs, shaded cabanas, and a poolside bar.

What dining options are onsite?

Guests can enjoy Flora Taverna, Lotus Lagoon, Aurora Market, and rooftop dining at Bar Helios.

Can I walk to Universal Studios from the hotel?

No. The hotel is on Universal Epic Universe and has a dedicated entrance to the park for guests staying at the hotel. Complimentary shuttle services to other Universal Orlando Resort theme parks are available.

What is the check-in and check-out time?

Check-in begins at 4 PM and check-out is at 11 AM.

Is parking available at the hotel?

Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I reserve a smoking room?

All resort hotels are 100% smoke-free, with smoking permitted only in designated outdoor areas; a $250 cleaning fee applies for smoking in guest rooms.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Is there a resort fee or any other mandatory charges?

A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The hotel offers a range of accessibility features, including roll-in showers or tubs with hand bars, closed-caption TVs, braille room numbers, hearing-impaired kits, and mobility scooter rentals through approved vendors.

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