4.6 (11,501 Reviews)
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Universal's Helios Grand Hotel, a Loews Hotel in Orlando, FL

8505 South Kirkman Road • Orlando, FL 32819
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Universal's Helios Grand Hotel view from Universal Epic Universe
Outdoor pool area
Bar Helios
Guest room with view of the park, two queen beds, and a sofa bed
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About Universal's Helios Grand Hotel, a Loews Hotel

Overview

Stay in style at Universal's Helios Grand Hotel, a Loews Hotel, offering themed rooms, a stunning pool, a rooftop lounge, and Mediterranean-inspired dining. Enjoy early park admission, a dedicated entrance to Epic Universe, complimentary shuttle service, and resort-wide charging—all steps from Universal Orlando Resort’s top attractions.

up to 5 people

Good To Know

  • Minimum check-in age is 21.
  • Complimentary WiFi and on-site fitness center.
  • Includes early park admission to select Universal Orlando attractions (tickets sold separately).
  • Complimentary transportation to all Universal Orlando theme parks.
  • Spacious themed guest rooms and suites with premium bedding and park or city views.
  • Elegant pool area with private cabanas and poolside service.
  • Enjoy Mediterranean cuisine at Flora Taverna and rooftop drinks at Bar Helios.
  • Private access to Celestial Park, located just steps away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Internet Access in Public Areas (free)
  • Porter/Bellman
  • Valet Parking
  • Car Rental on Property
  • Concierge Services
  • Parking (surcharge)
  • Smoke-free Property
  • Shuttle Services - Limited (free)
  • Swimming Pool
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Promotional Images (20)
Universal's Helios Grand Hotel, a Loews Hotel Room features a TV, work desk, and coffee machine Hotel lobby Modern fitness room Flora Taverna - Open Kitchen & Al Fresco Dining

Description

Check-In: 4:00pm Check-Out: 11:00am
Step into a world of sunshine, style, and sophistication at Universal’s Helios Grand Hotel, a Loews Hotel, located right inside Universal Orlando Resort. This striking escape blends elegant design with modern comfort—think sun-soaked courtyards, white stone facades, and dramatic columns that make every corner feel like a postcard come to life.

Whether you're vacationing with the whole crew, enjoying a couples' getaway, or exploring Orlando with friends, the vibe here is the perfect mix of laid-back luxury and theme park thrills.

Inside, themed guest rooms and suites are sleek, spacious, and filled with natural light, offering cozy bedding and sweeping views of the resort or pool area.

Perks include early park admission to The Wizarding World of Harry Potter™ and Universal Volcano Bay™, a dedicated entrance to Universal Epic Universe, complimentary shuttle service to the parks, and resort-wide charging privileges. When it’s time to unwind, take your pick: lounge by the stunning pool, break a sweat in the state-of-the-art fitness center, or indulge in bold, Mediterranean-inspired dining.

Important Information:
  • Parking: Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Universal's Helios Grand Hotel, a Loews Hotel Reviews

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seussiii
"Only luxuries are price and location..."
TripAdvisor user rating 1.0 out of 5
Reviewed November 08, 2025 NEW
Very overpriced for what you get compared to the other resort hotels. I would even put Sapphire Falls over this hotel in pretty much every category (other than the potential for a park view). The pricing for the food and drinks was over the top by theme park standards. The lobby is small and the furniture uncomfortable. You are basically over paying for park access and you don't even get express. I feel bad for anyone who paid ~850/night back in June for a standard rate when they gouged it. With all that in mind, I probably won't bother going back to EPIC until they expand a couple more times. Your money is much better spent at Royal Pacific>Sapphire Falls>Aventura depending on your budget.
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T6393DJjennc
"Lotus Lagoon is the place to be!"
TripAdvisor user rating 4.0 out of 5
Reviewed November 07, 2025 NEW
Housekeeping, front desk, and room service staff were wonderful. Coffee from room service arrived hot and ready. Staff at the aurora market were great as well- the hot sandwiches are a yes! Fitness center- machines and are were all clean Entire hotel was cleaned and well noted Lotus Lagoon: 12/10 recommend eating at the pool bar after a day at the parks. The best and Mariana is fabulous and brings great customer service vibes to the people she serves! The grilled fish sandwich and salad were by far some of the best fish sandwiches I’ve had in a while!
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875jeaniej
Minneapolis, Minnesota
"Blown Away!"
TripAdvisor user rating 5.0 out of 5
Reviewed November 05, 2025 NEW
This place is absolutely stunning. It is worth every penny you spend for the opportunity to stay inside the Epic Universal Theme Park. We had windows overlooking the park and just sat there in the evening looking out the window and enjoying. You enter the park from inside the hotel. The pool is amazing and so is the onsite restaurant. If you go to Epic Universe, stay here!
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KFDascall
Atlanta, Georgia
"VIP Experience"
TripAdvisor user rating 5.0 out of 5
Reviewed November 05, 2025 NEW
I booked our October stay the minute reservations opened up for this hotel so got an EXTREMELY generous rate compared to current rates. Our only hiccup the entire stay was a 30 minute wait to check in at 9 PM on a Wednesday, but after that everything was wonderful. Andy, one of the managers, treated my entire family like true VIPs our entire trip. Any time we needed anything at all, he was there to make our trip easier and memorable, and he went way above and beyond to do so. It's the hospitality that we received from him and all other staff that will certainly keep us coming back. The dedicated entrance to Epic Universe is an absolute game changer. We were able to pop back in our room for a rest mid day without feeling like we were missing valuable park time, and being able to watch the nighttime show from our park view room or the rooftop bar was a real treat. Dining was pretty expensive but everything we ate and drank was phenomenal. As other reviewers experienced, there was some minor cosmetic damage in the room which was surprising for a brand new hotel, but at least for us it was nothing too distracting. We can't wait to return!
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Tim1873
"Unique views of Epic Universe, exceptional service and luxury room."
TripAdvisor user rating 5.0 out of 5
Reviewed November 03, 2025 NEW
Stayed in a theme park view room. Amazing views of the park day and night, room is luxurious with an excellent shower. Early access into the park right next to the Wizarding World of Harry Potter is extremely beneficial due to the queuing for Battle at the Ministry ride providing ample time to get the the front of the ride queue before anyone else. Hotel overall is visually stunning, staff are very friendly and can’t do enough to help. Will be coming back in the future, one thing I would like to see if Express Pass being added as part of the signature hotel package alongside the other offerings.
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Universal's Helios Grand Hotel, a Loews Hotel is located at 8505 South Kirkman Road • Orlando, FL 32819
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Frequently Asked Questions about Universal's Helios Grand Hotel, a Loews Hotel

Does Universal’s Helios Grand Hotel include early park admission?

Yes! Guests receive early park admission to select attractions at Universal Studios Florida and Islands of Adventure, as well as Volcano Bay. Guests must purchase park tickets separately.

Is transportation to Universal parks provided?

Absolutely. Complimentary shuttle bus service are available throughout the day to all Universal Orlando Resort parks.

What kind of rooms are available?

The hotel offers themed standard rooms, deluxe suites, and family suites, all featuring modern décor and comfortable amenities.

Are pets allowed at the hotel?

Pets are not accepted, but if you want to bring your furry friend, the following hotels allow pets for a fee of $150†††. ADA-defined service animals only are welcome. Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Royal Pacific Resort and Loews Sapphire Falls Resort

Does the hotel have a pool?

Yes, the hotel features a large resort-style pool with lounge chairs, shaded cabanas, and a poolside bar.

What dining options are onsite?

Guests can enjoy Flora Taverna, Lotus Lagoon, Aurora Market, and rooftop dining at Bar Helios.

Can I walk to Universal Studios from the hotel?

No. The hotel is on Universal Epic Universe and has a dedicated entrance to the park for guests staying at the hotel. Complimentary shuttle services to other Universal Orlando Resort theme parks are available.

What is the check-in and check-out time?

Check-in begins at 4 PM and check-out is at 11 AM.

Is parking available at the hotel?

Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I reserve a smoking room?

All resort hotels are 100% smoke-free, with smoking permitted only in designated outdoor areas; a $250 cleaning fee applies for smoking in guest rooms.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Is there a resort fee or any other mandatory charges?

A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The hotel offers a range of accessibility features, including roll-in showers or tubs with hand bars, closed-caption TVs, braille room numbers, hearing-impaired kits, and mobility scooter rentals through approved vendors.

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