4.6 (11,501 Reviews)

Universal's Helios Grand Hotel, a Loews Hotel in Orlando, FL

8505 South Kirkman Road • Orlando, FL 32819
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Universal's Helios Grand Hotel view from Universal Epic Universe
Outdoor pool area
Bar Helios
Guest room with view of the park, two queen beds, and a sofa bed
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$842.00
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Overview

Stay in style at Universal's Helios Grand Hotel, a Loews Hotel, offering themed rooms, a stunning pool, a rooftop lounge, and Mediterranean-inspired dining. Enjoy early park admission, a dedicated entrance to Epic Universe, complimentary shuttle service, and resort-wide charging—all steps from Universal Orlando Resort’s top attractions.

up to 5 people

Good To Know

  • Minimum check-in age is 21.
  • Complimentary WiFi and on-site fitness center.
  • Includes early park admission to select Universal Orlando attractions (tickets sold separately).
  • Complimentary transportation to all Universal Orlando theme parks.
  • Spacious themed guest rooms and suites with premium bedding and park or city views.
  • Elegant pool area with private cabanas and poolside service.
  • Enjoy Mediterranean cuisine at Flora Taverna and rooftop drinks at Bar Helios.
  • Private access to Celestial Park, located just steps away.
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Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Game Room
  • Gift Shop
  • Guest Laundry
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Meeting Facilities
  • Outdoor Pool
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Internet Access in Public Areas (free)
  • Porter/Bellman
  • Valet Parking
  • Car Rental on Property
  • Concierge Services
  • Parking (surcharge)
  • Smoke-free Property
  • Shuttle Services - Limited (free)
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Description

Check-In: 4:00pm Check-Out: 11:00am
Step into a world of sunshine, style, and sophistication at Universal’s Helios Grand Hotel, a Loews Hotel, located right inside Universal Orlando Resort. This striking escape blends elegant design with modern comfort—think sun-soaked courtyards, white stone facades, and dramatic columns that make every corner feel like a postcard come to life.

Whether you're vacationing with the whole crew, enjoying a couples' getaway, or exploring Orlando with friends, the vibe here is the perfect mix of laid-back luxury and theme park thrills.

Inside, themed guest rooms and suites are sleek, spacious, and filled with natural light, offering cozy bedding and sweeping views of the resort or pool area.

Perks include early park admission to The Wizarding World of Harry Potter™ and Universal Volcano Bay™, a dedicated entrance to Universal Epic Universe, complimentary shuttle service to the parks, and resort-wide charging privileges. When it’s time to unwind, take your pick: lounge by the stunning pool, break a sweat in the state-of-the-art fitness center, or indulge in bold, Mediterranean-inspired dining.

Important Information:
  • Parking: Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Other Charges: Rollaway beds ($35/day, one per room) and microwaves ($15/day) are available on a first-come, first-served basis; an additional charge of $25 + tax applies for each extra adult beyond two per room.
  • Taxes and Fees: A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (20)
Universal's Helios Grand Hotel, a Loews Hotel Room features a TV, work desk, and coffee machine. Hotel lobby Modern fitness room Flora Taverna - Open Kitchen & Al Fresco Dining
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Universal's Helios Grand Hotel, a Loews Hotel Reviews

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jasonmZ6149EJ
"Yuck View!"
TripAdvisor user rating 1.0 out of 5
Reviewed July 11, 2025 NEW
View from 2nd Floor! What do you want for $1200 stay! LOL! I hope Epic Universe is better! The check-in experience with Jada was smooth and she was very nice!
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MountainMamaTravels
Charleston, West Virginia
"Luxurious hotel right in the heart of Epic Universe"
TripAdvisor user rating 5.0 out of 5
Reviewed July 10, 2025 NEW
Helios is truly a luxurious hotel right in the heart of Epic universe. We stayed in a How to Train Your Dragons family suite which was wonderful and spacious. The rooms at Helios are so modern and immaculately clean. I love all the technology. Everything - lights, temp, TV, curtains - can all be controlled by an IPad in each room. The restaurant in the hotel is very good and the pool was enjoyable for our teens. We had a room facing the park and it is the best location to watch the end of day light and fountain show at Epic. Simply spectacular views from the 5th floor. The on-site entrance to Epic simply can’t be beat. If you are here to do this park, do not stay elsewhere. We also visited the two other parks and had not trouble with the busses. My only complaint - people line up super early - two hours or so before park opening. The hotel will open up security early but then you are out in the blazing sun for an hour. The hotel should consider misting fans for the line area similar to those in the park lines or at the very least set up hydration stations with water much like those when you enter the pool area. My one and only complaint - and this is a Universal issue, not just Helios, but I think worth mentioning since many Helios guests may get the packages. The airport Superstar Shuttle that came with the package is a mess and I do not recommend. When arriving at the airport and checking in, we waited over 40 minutes for the shuttle. We then had 6 hotel stops with Helios being the last. It took 2.5 hours from checking in to the shuttle to arriving at the hotel. We were exhausted after a long day of travel and this is unacceptable. The return trip was not any better. Next time we will Uber or hire a driver.
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L824ABliamf
"A luxury place, but what is with the location and the speed?"
TripAdvisor user rating 4.0 out of 5
Reviewed July 06, 2025 NEW
The Helios Hotel is a really luxurious hotel. To be fair, Loews is known for their luxurious hotels. I liked lots of things, like the restaurants, the store, the early bird access (which allows you to go to the parks 1 hour early) even the Private entry to Epic Universe! But like everything I went to, there is somethings wrong. The location of the Helios hotel is inconvenient, since this is connected to the Epic Universe. Meaning, if you want to get to the other parks (such as Islands of adventure, Volcano bay, etc.), you have to take a uber, use the complimentary bus (which can be delayed sometimes), or drive there (parking there is horrible, that can be its independent review.). The room service can be slow, I waited an hour just for chicken tenders. They aren't clear with their allergen info, so be careful my fellow allergy people. And it does not include an express pass of any kind. Since this is an expensive hotel, I would expect this, but even cabana bay has it. So in summary, if you are wanting a new hotel, with luxury as is No. 1, and don't mind anything else as a No.2 or 3, try staying here. P.S. To Lowes, since this is a new hotel, there are some things that we can learn about, so take this as advice, and roll this out to make your hotel better.
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L573JHmikep
"Could be Great."
TripAdvisor user rating 4.0 out of 5
Reviewed June 28, 2025 NEW
Recently stayed 5 nights at Helios Grand hotel. Rooms were comfortable clean, great mattresses no complaints. The odd thing to me was this hotel has 1 elevator bank so depending on your room location you may have a very long walk to the elevator. Rooftop bar was beautiful spectacular view of Epic Universe although food and drinks were expensive. Main restaurant was nice food was very good but also expensive same for pool bar. Pool itself was beautiful it a very relaxing quiet pool at least during my stay. Private entrance to the park was fantastic great for taking breaks during the day its really convenient. We did enjoy our stay at this hotel. The problem with this hotel it seems is that their seriously understaffed they were very friendly and courteous but overwhelmed . During a typical florida downpour the entry doors flew open and a torrent of rain flooded the lobby it took at least 15 minutes for any of the staff to address it while the guest were trying to keep the doors shut I saw a few staff members just watching. It also shouldn't take the entire day for the maid staff to finish the rooms in a premier hotel. Don't even think about your room being ready earlier than the 4 pm check in. Lobby was packed with people waiting for their rooms. The park itself is absolutely stunning with fantastic attractions but has the same staffing issues in my opinion. This Is a brand new Hotel and theme park so there's sure to be issues but Universal needs to address these issues quickly if they want to be number the number one destination in Florida.
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amange2019
Gothenburg, Vastra Gotaland County, West Coast
"Helios & Epic Universe - the good and the bad"
TripAdvisor user rating 4.0 out of 5
Reviewed June 25, 2025 NEW
Stayed for 2 nights mid june 2025 with wife and 2 kids. Overall a very nice experience but here is the good and the bad: Good: - The direct access to the park is really nice. With kids who needs a break during the day, it's perfect to have a 4 hour session from morning, and a pause with pool & hotel mid-day, followed by another 4 hour park visit during the night. Also, during night is a very different feel in the park than during day which must be experienced. - Early access to the park, with hotel you get in 09 instead 0f 10 when park opens for the public. However, it was certainly not only the hotel guests that had early entry. A LOT of people came from every direction also with early entry filling the queues up fast. - Pool area really nice. Large pool, not crowded. Lots of lifeguards. - Parking really smooth just next door to the Hotel, don't even need to get the car to the hotel when leaving to load the bags, it's basically 10 meters from hotel entrance. Bad: - The top floor bar needs pre-reservation, was fully booked on our 2 nights. If we had known we would have pre-reserved since its supernice views from the tables. - Everything is very expensive. From entrance to food in the park. For example: A bottle of still water is 6$ in the park. A Kid burger meny 15$ and adult 22$. That makes a lunch be around §100$ alone which is pricy. - Queues in the park. With the early access we could ride the Mario Kart within the first 20 minutes, but when we after that went to the nearby Donkey Kong Mine kart racers, the queue already were 60 minutes(!). Then queue was never shorter than that for the full day, not even the last hour. Not to speak about Harry Potter - almost whole day 2 hours waiting time. Too much in the hot weather.
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Universal's Helios Grand Hotel, a Loews Hotel is located at 8505 South Kirkman Road • Orlando, FL 32819
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Frequently Asked Questions about Universal's Helios Grand Hotel, a Loews Hotel

Does Universal’s Helios Grand Hotel include early park admission?

Yes! Guests receive early park admission to select attractions at Universal Studios Florida and Islands of Adventure, as well as Volcano Bay. Guests must purchase park tickets separately.

Is transportation to Universal parks provided?

Absolutely. Complimentary shuttle bus service are available throughout the day to all Universal Orlando Resort parks.

What kind of rooms are available?

The hotel offers themed standard rooms, deluxe suites, and family suites, all featuring modern décor and comfortable amenities.

Are pets allowed at the hotel?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel have a pool?

Yes, the hotel features a large resort-style pool with lounge chairs, shaded cabanas, and a poolside bar.

What dining options are onsite?

Guests can enjoy Flora Taverna, Lotus Lagoon, Aurora Market, and rooftop dining at Bar Helios.

Can I walk to Universal Studios from the hotel?

No. The hotel is on Universal Epic Universe and has a dedicated entrance to the park for guests staying at the hotel. Complimentary shuttle services to other Universal Orlando Resort theme parks are available.

What is the check-in and check-out time?

Check-in begins at 4 PM and check-out is at 11 AM.

Is parking available at the hotel?

Overnight guest parking is available for $36 per night for self-parking or $45 for valet, while day guest parking is $125 for self-parking and $128 for valet, plus tax. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I reserve a smoking room?

All resort hotels are 100% smoke-free, with smoking permitted only in designated outdoor areas; a $250 cleaning fee applies for smoking in guest rooms.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Is there a resort fee or any other mandatory charges?

A total tax of 12.5% (including 6.5% Florida state sales tax and 6% Orange County occupancy tax) will be added to the room rate each night of your stay at Universal Orlando Resort Hotels. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The hotel offers a range of accessibility features, including roll-in showers or tubs with hand bars, closed-caption TVs, braille room numbers, hearing-impaired kits, and mobility scooter rentals through approved vendors.

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