4.6 (11,501 Reviews)

The Willows Hotel in Chicago, IL

555 W Surf St • Chicago, IL 60657
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Lobby are with ample seating.
Lobby at The Willows Hotel, IL.
View of the hotel exterior.
View of the hotel exterior.
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Overview

This 19th Century-style boutique hotel in Chicago offers upscale accommodations in an ideal Chicago location. Guests can enjoy in-room flat-screen TVs, free Wi-Fi, bathrobes and more. Located in the historic area of Chicago and just a mile from Lincoln Park Zoo, the Willows Hotel Chicago is the perfect place to relax after a day of exploring the city.

up to 4 people

Good To Know

  • The minimum age for check-in is 21.
  • 100% smoke-free hotel.
  • Coffee and tea are available in the lobby 24 hours.
  • Complimentary WiFi is available in the rooms and lobby area.
  • Self-parking is available for $25 per vehicle per day.
  • A $100 deposit is required upon arrival.
  • Wrigley Field - 1 mile
  • Lincoln Park Conservatory - 1 mile
  • Lincoln Park Zoo - 1.4 miles
  • 360 Chicago - 3.5 miles
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Property Amenities

  • 24 Hour Front Desk
  • Elevator
  • Fitness Facilities
  • Guest Laundry
  • Handicapped Access
  • Non-Smoking Rooms
  • Internet Access in Public Areas (free)
  • Concierge Services
  • Parking (surcharge)
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Snack Bar/Deli
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Description

Check-In: 3:00pm Check-Out: 11:00am
With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This hotel is within close proximity of Advocate Illinois Masonic Medical Center and Briar Street Theatre.

Make yourself at home in one of the stylish guestrooms. Satellite television is provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Make use of convenient amenities such as concierge services, a fireplace in the lobby, coffee and tea in the lobby, and complimentary use of a nearby fitness facility.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Important Information:
  • Parking: Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Deposit: A $100 deposit is required upon arrival.


All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (15)
Hotel entrance at The Willows Hotel, IL. One queen bed and a work desk inside a guest room. Living room with comfortable sofa chairs inside a guest room. Two queen beds and a work desk inside a guest room. One king bed and an arm chair inside a guest room.
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The Willows Hotel Reviews

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Jenny_and_Cricket
New York City, New York
"It's like you checked into the hotel in Stephen King's book The Shining"
TripAdvisor user rating 2.0 out of 5
Reviewed May 23, 2025
Don't let the photos deceive you because they will, this is a slightly creepy, old hotel, with one employee on duty at a time at the desk (perfectly nice) but the hotel is in cardiac arrest and charging you a fortune at the same time. There are pictures on the website of tasty meals, but there is NO FOOD in the hotel other than some bags of snacks, an "mini bar" that is like 3 mini bottle of bourbon and 1 of vodka and 2 full sized bottles of red wine. There are also photos of fresh flowers. There are no flowers. And the little lobby tables for sitting to have coffee had food stains. No excuse for that. Instead of playing with his phone or whatever, the very nice front desk guy could check over his area of influence. Oh and no coffee machines in the rooms. The vibe of this hotel, on a scale of 1-10 is about a 1. Lifeless. Seriously. They don't even have a continental breakfast like a Holiday Inn Express would offer. The bed was comfortable, the junior suite we were in could have had a sofa but instead just 2 padded chairs. The rooms are old fashioned, never renovated, a window AC, old pipes, and a small bathroom. They're clearly trying to make money without spending it. The hall to the rooms, yes The Hall. This is where the shining reference came from mostly. It's so long and so dark. You expect to see those twin children and blood seeping out of a door. I wish I had taken a photo. We checked out and moved to the Hoxton for the next night. My suggestion with "The Willows" (named like it's disguising a creepy assisted living facility), DON'T CHECK IN.
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U505YWkarenf
"Charming"
TripAdvisor user rating 5.0 out of 5
Reviewed May 21, 2025
We had a fabulous stay at the Willows. It's such charming hotel. The room was very comfortable and the staff was friendly and helpful. Coffee and cookies were offered in the lobby, which was a nice touch. The location is perfect. It's more quiet than being in downtown. I would stay here again.
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jameshM2018UJ
"Good experience at Willows Hotel"
TripAdvisor user rating 5.0 out of 5
Reviewed May 13, 2025
Excellent value compared to vicinity hotels and AirBBs. Quiet and clean with friendly staff. Excellent location is walk-able to great restaurants and vintage shopping. The building is charming as well. No inroom coffee but excellent brew available in the lobby every morning.
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caberndt
Saint Clair Shores, Michigan
"Lakeview Gem"
TripAdvisor user rating 5.0 out of 5
Reviewed May 06, 2025
We have been coming here for 16 years and we always look forward to coming back. One of our favorite places to stay. This Boutique Hotel provides guests with great hospitality, a very comfortable room, and a wonderful location in the northern Lincoln Park / Lakeview area near Clark and Diversey.
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T707YZmichaelb
"Lack of empowerment given to staff to solve problems"
TripAdvisor user rating 3.0 out of 5
Reviewed April 08, 2025
I had a minor issue with not being able to access the local fitness club advertised as an amenity. Front desk staff promised to look into it, but, to my knowledge, it was never done. It was a minor irritation, but I was frustrated by the lack of empowerment given to or initiative taken by staff to either ensure I could access the fitness club or to give me a small discount on the bill to acknowledge the inconvenience. I got the "I'm not authorized to . . ." response, instead.
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The Willows Hotel is located at 555 W Surf St • Chicago, IL 60657
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Frequently Asked Questions about The Willows Hotel

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel offer a daily breakfast?

No, complimentary continental breakfast is not available at this time.

Is WiFi available?

Yes. Guests may access the internet free of charge.

Is parking offered?

Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I request a smoking room?

No. The hotel is 100% smoke-free.

Will my guest room include a mini-fridge and/or microwave?

Guest rooms feature a mini-fridge/mini bar.

Can I request a rollaway bed and/or crib?

Cribs are available free of charge. Rollaway beds are not available.

How far is Lincoln Park Conservatory from The Willows Hotel?

This property is 1 mile from Lincoln Park Conservatory.

How far is Lincoln Park Zoo from The Willows Hotel?

The Willows Hotel is 1.4 miles from Lincoln Park Zoo.

Does the hotel have accessible rooms and amenities?

Yes. Accessible rooms and amenities are available at the Willows Hotel. Please make a note of your requests in the "Have Special Needs" section when making your room selection. You may notify the hotel directly by calling the hotel phone number on your confirmation if you require accessible amenities during your stay.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The Willows Hotel is committed to offering exceptional service to all guests, including individuals with disabilities. While the historic nature of the property limits certain accessibility features.

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