4.6 (11,501 Reviews)
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The Willows Hotel in Chicago, IL

555 W Surf St • Chicago, IL 60657
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A formal lounge with striped armchairs, black tables, a lit fireplace, large white mantle, columns, mirrors, lamps, and a hanging chandelier.
Hotel lobby with a lit fireplace, patterned armchairs, round tables, framed black-and-white photos on the wall, and a central overhead light fixture.
The exterior of The Willows Hotel with black awnings, decorative columns, potted plants, and a tree-lined sidewalk.
A curved building with ornate detailing, black awnings, potted plants, and a bench on a shaded sidewalk next to a quiet street lined with trees and parked cars.
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About The Willows Hotel

Overview

This 19th Century-style boutique hotel in Chicago offers upscale accommodations in an ideal Chicago location. Guests can enjoy in-room flat-screen TVs, free WiFi, bathrobes and more. Located in the historic area of Chicago and just a mile from Lincoln Park Zoo, the Willows Hotel Chicago is the perfect place to relax after a day of exploring the city.

up to 4 people

Good To Know

  • The minimum age for check-in is 21.
  • 100% smoke-free hotel.
  • Coffee and tea are available in the lobby 24 hours.
  • Complimentary WiFi is available in the rooms and lobby area.
  • Self-parking at the Broadway at Surf Garage costs $25/day for vehicles under 6ft tall and $49/day for taller vehicles.
  • A $100 deposit is required upon arrival.
  • Wrigley Field - 1 mile
  • Lincoln Park Conservatory - 1 mile
  • Lincoln Park Zoo - 1.4 miles
  • 360 Chicago - 3.5 miles
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Property Amenities

  • 24 Hour Front Desk
  • Elevator
  • Fitness Facilities
  • Guest Laundry
  • Handicapped Access
  • Non-Smoking Rooms
  • Internet Access in Public Areas (free)
  • Concierge Services
  • Parking (surcharge)
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
  • Snack Bar/Deli
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Promotional Images (15)
A man and woman stand talking on the sidewalk outside The Willows Hotel entrance, which has a black awning and outdoor bench nearby. A small hotel room with a double bed, brown quilt, desk, office chair, desk lamp, wall-mounted air conditioner, and window with closed shades. Hotel room with two brown armchairs, a small table with flowers, a large wall mirror, and a view into a bedroom with a bed and lamp. A ceiling fan and windows are also visible. Hotel room with two double beds, brown quilted blankets, a desk with a chair, lamps, green plants, and a bathroom visible in the background. A hotel room with a neatly made bed, two bedside tables with lamps, an armchair, framed art on the wall, and an open doorway leading to a bathroom.

Description

Check-In: 3:00pm Check-Out: 11:00am
With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This hotel is within close proximity of Advocate Illinois Masonic Medical Center and Briar Street Theatre.

Make yourself at home in one of the stylish guestrooms. Satellite television is provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Make use of convenient amenities such as concierge services, a fireplace in the lobby, coffee and tea in the lobby, and complimentary use of a nearby fitness facility.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Important Information:
  • Parking: Self-parking at the Broadway at Surf Garage costs $25/day for vehicles under 6ft tall and $49/day for taller vehicles, with no in/out privileges and no hotel affiliation, while limited free street parking is available nearby without a permit.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.
  • Deposit: A $100 deposit is required upon arrival.


All fees mentioned are subject to change without prior notice and applicable taxes.
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The Willows Hotel Reviews

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billrayroswell
Maui, Hawaii
"Quick Visit to Chicago"
TripAdvisor user rating 5.0 out of 5
Reviewed December 03, 2025 NEW
This is our second stay at the hotel. We find the hotel very clean and comfortable. It is a great hotel if you are looking for a comfortable place to stay after being out all day. Hotel ammenaties are minimal with a botique feel. Defintiely no chain feel. Location is easy walking distance to all kinds of trestaraunts, a large grocery store and pharmacy. I am sure we will stay there again
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Curiosity29445545645
"My go-to hotel in Chicago"
TripAdvisor user rating 5.0 out of 5
Reviewed November 26, 2025 NEW
Last minute trip to Chicago because my son was in the hospital. I was so glad they had a room. 10-Minute walk to the hospital and everything else I needed. My husband and I have stayed here before and really like this hotel. No frills. No pools. No hot tub. No breakfast -- none needed because there's dozens of places to eat within walking distance. Quiet, clean and friendly staff. Just a great hotel. Will definitely stay here again when we visit. Great coffee! We had booked a room in June but my mother passed away in right before our trip. The hotel very nicely refunded our money even though we had booked a no refund room. Very considerate during a difficult time.
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matthewnG672ZO
"Mediocre; felt like the hotel was on its last legs, preparing to close down, so no investment."
TripAdvisor user rating 3.0 out of 5
Reviewed November 24, 2025 NEW
The desk staff were not able to answer simple questions: anything about the neighborhood, why we didn't have Wifi. There was no toast or muffin or even a vending machines with food. The food in the room was old and stale. THe wall paper was all peeling in the shower (creepy!)
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Culture39600956592
"Great location!"
TripAdvisor user rating 4.0 out of 5
Reviewed November 16, 2025 NEW
Excellent front desk employees! They were able to accommodate our last minute stay. Our room was small, but clean and had all the ammenaties we needed. Great location to walk around to shop or eat.
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Pioneer540993
"Too far from downtown. Overpriced"
TripAdvisor user rating 2.0 out of 5
Reviewed November 03, 2025
It’s overpriced for the room. You have to find your own parking, I’m still waiting on my deposit for incidentals. It said delux king suite was a queen bed. Mini fridge didn’t work. It was about 10-15 min north of downtown. For anyone’s stay should be about 179$ a night. Won’t stay again
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The Willows Hotel is located at 555 W Surf St • Chicago, IL 60657
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Frequently Asked Questions about The Willows Hotel

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel offer a daily breakfast?

No, complimentary continental breakfast is not available at this time.

Is WiFi available?

Yes. Guests may access the internet free of charge.

Is parking offered?

Self-parking at the Broadway at Surf Garage costs $25/day for vehicles under 6ft tall and $49/day for taller vehicles, with no in/out privileges and no hotel affiliation, while limited free street parking is available nearby without a permit. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I request a smoking room?

No. The hotel is 100% smoke-free.

Will my guest room include a mini-fridge and/or microwave?

Guest rooms feature a mini-fridge/mini bar.

Can I request a rollaway bed and/or crib?

Cribs are available free of charge. Rollaway beds are not available.

How far is Lincoln Park Conservatory from The Willows Hotel?

This property is 1 mile from Lincoln Park Conservatory.

How far is Lincoln Park Zoo from The Willows Hotel?

The Willows Hotel is 1.4 miles from Lincoln Park Zoo.

Does the hotel have accessible rooms and amenities?

Due to the historic nature of the property, accessibility features are limited. However, the hotel strives to ensure that accommodations and information on its website enable all guests and patrons with disabilities to make informed decisions about their visits by providing detailed accessibility information. Please contact the hotel for specific accessible needs to ensure the hotel will be able to meet your requirements.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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