The LINQ Hotel + Experience Casino and Hotel in Las Vegas, NV

We booked The LINQ for two main reasons: the convenient monorail access and the on-site pool. Unfortunately, the pool is restricted to guests 21 and older — something that was not made clear at the time of booking. Since we were traveling with children, we were unable to use this major amenity and instead had to walk to another resort just to access a pool. At check-in, we were also “upgraded” from Sector 3 to Sector 2 — for an additional charge — under the impression that it would be an improvement due to queen beds. In reality, Sector 3 is better suited for families, includes in-room fridges by default, and is overall more comfortable. We ended up having to request a fridge for my diabetic husband’s insulin — which thankfully was delivered — but again, this is a basic amenity we’ve never had to ask for anywhere else. The room quality was also disappointing. The AC unit rattled loudly every time it turned on and off, waking our entire family throughout the night. We could also hear toilets flushing in surrounding rooms constantly, adding to the lack of rest and privacy. For over $700 spent, the room simply didn’t meet the standard we expected. To make things worse, we discovered that Harrah’s next door was offering rooms at just $34 a night — a fraction of what we paid — and without many of the frustrations we encountered here. Additionally, we were charged resort fees that nearly matched the nightly room rate, yet were unable to use many of the resort amenities due to age restrictions. Even the WiFi, which should absolutely be included in resort fees, was limited to two devices per room — after that, it’s an extra $15 per day. That’s a policy we’ve never experienced at any other hotel and felt very nickel-and-dime. We chose The LINQ expecting a modern, family-accessible experience and instead faced a series of disappointments that simply didn’t match the price point. We’re respectfully requesting a partial refund for the misleading upgrade, lack of access to amenities, and overall poor room quality.

For my celebration weekend I wanted to try out the Linq since we usually stay at the flamingo or planet Hollywood - since it was one of the “newer” hotels we had normal if not a little bit higher expectations on the quality of the rooms. Our original room was going to be a double but since our second group didn’t come the concierge said they could upgrade us to a king with a fridge for additional $10 a night. The first room was atrocious not clean at all. Very visible dust clumps especially in the bathroom on the sink, which is a very common area as you wouldn’t think you would see so much dust in a pile like that since bathrooms are the easiest wipe down, there were small tiny hairs on the toilet seat, water droplets on the mirrors, VERY NOTICEABLE red and yellowish stains on the sheets/covers. We were very tired especially since our flight was at 5 o’clock in the morning and we just wanted to get into our room to take a nap, but this hotel has a $50 up charge if you want to check into your hotel before 3:30 PM so we waited and by the time we got into our room and after inspecting and noticing lots of disturbing things (one in particular thing that turned out to be report and sign a disclaimer on) so we moved onto room two. Anytime we go to a hotel we always inspect the bed immediately hence why we had to leave the first room. As both rooms had protectors on them (our friends who were in another room did not have a protector) but instantly after just lifting up the duvet and seeing another yellowish brownish stain on the side of the bed and again cleanliness of the room we went back down to get another room; this time it was a suite. Utterly exhausted and just wanting to lay down the 3rd room also had stained sheets. We realized that we were not going to get a “clean” room so the most we could do was just call for new sheets. Took 3 times to get someone up to turn over the bed when all we wanted was new sheets and a new duvet, but they wouldn’t provide that they just gave us new sheets and two tan blankets. The maid even had us sign a paper so she wouldn’t get in trouble for having her dust an wipe things down since there was also red stains on the ottomans and couch. The maid was pleasant about the extra cleaning and didn’t sigh or show attitude when cleaning, she even vacuumed but was just more concerned about getting in trouble with the boss for dusting. An awful start to the weekend and when checking out there was no care in world. The apology of “oh I’m sorry” without even eye contact or really any sound of any remorse solidified our decision to never come back to that hotel again. Still waiting to hear back from the report per the first room but nothing was offered or comped - my originally balance was $441 but somehow I was charged more around $550 an this is not including the resort fee that was put on hold upon checking in.

One of my worst hotel experiences ever, and I travel every month. When we checked in, the sink was full of black sludge. We were told housekeeping would be right there to clean it, but 45 minutes later we were still waiting….The next day the sink backed up again with black sludge and a sulfur smell. They offered no compensation or a room with a functioning bathroom. Will never stay there again.