Sheraton Universal Hotel in Universal City, CA

333 Universal Hollywood DriveUniversal City, CA 91608
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Known as the “Hotel of the Stars,” the iconic Sheraton Universal Hollywood Hotel rolls out the red carpet for its guests. A friendly staff compliments the lively and modern atmosphere, where you can take a dip in a newly renovated pool, lounge in a cabana and relax in upscale rooms with upgrades like balconies with views of the Hollywood hills. Ideal for business and leisure travelers alike.

Good To Know

from Ashley, one of our Universal City Travel Experts
  • The hotel pool was recently renovated to include private cabanas and outdoor furniture.
  • Bring your pets along for the trip at this pet-friendly hotel.
  • The fitness center is open from 5:00 am to 10:00 pm daily.
  • Self-parking is available for $28/day, Valet for $38/day.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Gift Shop
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Wedding Services
  • Porter/Bellman
  • Airport Transportation (surcharge)
  • Valet Parking
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
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from Sheraton Universal Hotel
Check-In: 3:00pm Check-Out: 12:00pm

Property Location
With a stay at Sheraton Universal Hotel in Universal City, you'll be minutes from Universal Studios Hollywood® and close to Warner Brothers Studio. This family-friendly hotel is close to Hollywood Sign and Hollywood Bowl.

Make yourself at home in one of the 451 air-conditioned rooms featuring LCD televisions. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and a computer station. Event facilities at this hotel consist of conference space and meeting rooms. Self-parking (subject to charges) is available onsite.

• Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
• Buffet breakfast fee, from 34 USD, Full American breakfast, fee from 25 USD, Grab-n-Go Breakfast, fee from 10 USD
• Airport Shuttle fee: USD 24 per person
• Self-parking fee: USD 30 per night (in/out privileges)
• Valet parking fee: USD 45 per day (in/out privileges)
• Pet fee: USD 75 non-refundable, one pet per room weighing up to 40 lbs (pet cannot be left alone in the room)

Tripster Customer Reviews

Lynsey Ash
1 Review
"Amazing hotel"
October 2019 NEW
I stayed there in august for a week with my 6 year old autistic son and all the staff was amazing and the restaurant staff was amazing too. But one member of staff that I do have to thank the most was billy in the restaurant the last few days I had problems at breakfast but he got the manager and she sorted it out and when this old lady asked me to keep my son screeching down as he hurt her ears they jumped in and billy told the manager and she came over to see if we was okay. I will be staying there again. They even did my son what he wants even if it wasn't on the kids menu. The beds are so comfy my son was flat out straight away. Thank you to all the staff there for making our first stay in LA a good one you will see us again.
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Tip: You have an amazing clean hotel and the staff are brilliant

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TripAdvisor Reviews
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"No handicaps"
TripAdvisor user rating 1 out of 5
Reviewed November 07, 2019 NEW
This hotel is not friendly or even decent to handicapped. They put you in their "accessible" rooms in the basement. They look like a storage room with a bed. The shower doesn't work, lamps don't work and no hot water in the sink. I called the front desk, they said they would send someone- no one came. And only one elevator works. I suggest you find somewhere else to stay.
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Palm Desert, California
"Great Experience"
TripAdvisor user rating 4 out of 5
Reviewed November 06, 2019 NEW
The Sheraton was lovely. It was clean and the public spaces were open and inviting. My grandson loved the heated pool. The whirlpool spa was very clean, also. Our room, on the 12th floor, was spacious. The bathroom was very nice. I liked that there was a variety of pillows. The view out of the window was very nice, also. I would definitely go back.
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San Francisco, CA
"Close to Universal Studios"
TripAdvisor user rating 4 out of 5
Reviewed November 06, 2019 NEW
When we do the amusement parks in SoCal, we usually stay in Anaheim and drive to Universal Studios but this time we stayed here for the convenience of being close to Universal Studios. They have a shuttle to take you to and back from the park. They say its a 10-15 minute walk but the shuttle was very convenient. Room was nice and they had a Halloween special so valet parking was the same price as self-park. The hotel was under construction, so some of the elevators were out. Better to use the elevators in the back side. Only complaint was the lighting in the room. Where there are several lamps in the room, none of them were very bright even when I turned them all on!!!
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Charlotte, North Carolina
"Good hotel"
TripAdvisor user rating 4 out of 5
Reviewed November 04, 2019 NEW
Have stayed here recently and the rooms are nice and clean , I prefer the side away from the freeway , it can be noisy. I wish the elevators were working better they are quite slow and the parking garage it quite dirty a lot of litter strewn about.Great location !
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"Worst worst worst place to stay!!!"
TripAdvisor user rating 1 out of 5
Reviewed November 03, 2019 NEW
I am a loyal Marriott/Sheraton customer and this was one of the worst experiences of my life. We decided to valet our vehicle and upon leaving it took 1 WHOLE HOUR to get our car! From valet! And the Sheraton staff did not even care or try to do anything. They rudely told me to leave and to speak to the valet company. Apparently the valet company is run by TownePark, which is bringing down the standard of service at the Sheraton Universal. Horrible experience, horrible staff all around, and not what I expected at a Marriott/Sheraton.
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Frequently Asked Questions about Sheraton Universal Hotel

Is this hotel pet-friendly?
Yes. The pet policy is as follows:

  • Dogs weighing up to 40 pounds are welcome at our hotel
  • One pet per hotel room; pet cannot be left alone in room
  • Pet must be registered and a waiver must be signed at check-in
  • Credit card on file required
  • $75 USD non-refundable cleaning/sanitizing fee

Can I request a smoking room?
No. This is a 100% non-smoking hotel.

Does the hotel offer parking?
Yes. Self-parking is available for $30/day and valet parking is offered for $45/day.

Will my room have a safe?

Will my room have a microwave and/or mini-fridge?

Does the hotel have WiFi access? 

Does the hotel have an airport shuttle?
Yes. Guests can reserve a seat on the airport shuttle for an additional fee of $24 per person.

Is there a pool at the hotel?
Yes. The hotel has an outdoor pool.

Does the hotel offer a complimentary breakfast?
No, however, guests can purchase breakfast for the following costs:

  • Buffet Breakfast fee, from 34 USD
  • Full American breakfast, fee from 25 USD
  • Grab-n-Go breakfast, fee from 10 USD