Sheraton Universal Hotel in Universal City, CA

333 Universal Hollywood DriveUniversal City, CA 91608
View on Map
Starting at


Known as the “Hotel of the Stars,” the iconic Sheraton Universal Hollywood Hotel rolls out the red carpet for its guests. A friendly staff compliments the lively and modern atmosphere, where you can take a dip in a newly renovated pool, lounge in a cabana and relax in upscale rooms with upgrades like balconies with views of the Hollywood hills. Ideal for business and leisure travelers alike.

Important Information

You must present a photo ID and E-ticket when checking in. A credit card required at check-in for incidentals. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, internet, pet fees and room service will be handled directly between you and the property.

Good To Know

from Ashley, one of our Universal City Travel Experts
  • The hotel pool was recently renovated to include private cabanas and outdoor furniture.
  • Bring your pets along for the trip at this pet-friendly hotel.
  • The fitness center is open from 5:00 am to 10:00 pm daily.
  • Self-parking is available for $28/day, Valet for $38/day.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Express Checkout
  • Gift Shop
  • Hot Tub
  • Bar/Lounge
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pet Friendly
  • Restaurant on Property
  • Internet Access in Public Areas (free)
  • Wedding Services
  • Porter/Bellman
  • Airport Transportation (surcharge)
  • Valet Parking
  • ATM/Banking
  • Concierge Services
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Poolside Bar
  • Coffee Shop or Café
  • Complimentary Newspapers
  • Dry Cleaning/Laundry Services
  • Smoke-free Property
Read More


from Sheraton Universal Hotel
Check-In: 3:00pm Check-Out: 12:00pm

Property Location
With a stay at Sheraton Universal Hotel in Universal City, you'll be minutes from Universal Studios Hollywood® and close to Warner Brothers Studio. This family-friendly hotel is close to Hollywood Sign and Hollywood Bowl.

Make yourself at home in one of the 451 air-conditioned rooms featuring LCD televisions. Cable programming and video-game consoles are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and a computer station. Event facilities at this hotel consist of conference space and meeting rooms. Self-parking (subject to charges) is available onsite.

• Fee for in-room wireless Internet: USD 9.95 per stay (rates may vary)
• Buffet breakfast fee, from 34 USD, Full American breakfast, fee from 25 USD, Grab-n-Go Breakfast, fee from 10 USD
• Airport Shuttle fee: USD 24 per person
• Self-parking fee: USD 30 per night (in/out privileges)
• Valet parking fee: USD 45 per day (in/out privileges)
• Pet fee: USD 75 non-refundable, one pet per room weighing up to 40 lbs (pet cannot be left alone in the room)

Tripster Customer Reviews

Lynsey Ash
1 Review
"Amazing hotel"
October 2019
I stayed there in august for a week with my 6 year old autistic son and all the staff was amazing and the restaurant staff was amazing too. But one member of staff that I do have to thank the most was billy in the restaurant the last few days I had problems at breakfast but he got the manager and she sorted it out and when this old lady asked me to keep my son screeching down as he hurt her ears they jumped in and billy told the manager and she came over to see if we was okay. I will be staying there again. They even did my son what he wants even if it wasn't on the kids menu. The beds are so comfy my son was flat out straight away. Thank you to all the staff there for making our first stay in LA a good one you will see us again.
Read More
Tip: You have an amazing clean hotel and the staff are brilliant

Was this review helpful? Yes

TripAdvisor Reviews
TripAdvisor user image
"front desk"
TripAdvisor user rating 3 out of 5
Reviewed January 15, 2020 NEW
How much can it cost for front desk staff to be more friendly? . I no longer ask for a smile but just be polite. This is not my first experience here. I've been through broken elevators (only one working), phones not working (imagine in an emergency), powerless shower, smell of sewage in the room (20th fllor), but finally, because it's close to my place of interest and reasonable price, I always stay here. But the front desk people seem to be working at a DMV location ....
Read More
TripAdvisor user image
Newbury Park, California
"Great hotel for visiting Universal Studios Hollywood "
TripAdvisor user rating 4 out of 5
Reviewed January 14, 2020 NEW
Our family stayed here to be close to Universal Studios and we are glad we chose this hotel. The new renovation is beautiful and the rooms were very good. We had an executive suite which had a ton of room and a gorgeous view of Los Angeles. The staff were friendly and accommodating, I would definitely recommend this hotel.
Read More
TripAdvisor user image
Dalkeith, United Kingdom
"Very Poor Customer Service "
TripAdvisor user rating 2 out of 5
Reviewed January 13, 2020 NEW
The hotel has certainly not met my expectations as a Marriott Bonvoy group hotel. The room phones being down and being asked to use our personal phones at our cost. I understand this may not be too much of an expense for a US resident who has a local contract however for an international guest the cost to use our own mobile is charged at a much higher rate. The in room internet was also disconnected on our final day. I was unable to finish up my work before checking out. This on the back of having to phone the technical support team to get the computer connected in the first place (at my expense due to the room phones not working). The final straw was the pool closure which leaves me feeling a little cheated on my choice to stay with Sheraton. This on top of having to pay $35 (plus tax) per night to park our car for the duration of the stay. I had emailed during our stay and Henry Franco did email back with a generic response apologising, however when replying to the email no response was ever received! I’m very disappointed and this is not the experience i envisaged when booking this hotel. There are a vast choice of hotels and as it stands i wouldn’t be choosing to visit again.
Read More
TripAdvisor user image
"Fantastic location, amazing service "
TripAdvisor user rating 5 out of 5
Reviewed January 11, 2020 NEW
Could not be more thankful for the service, help and understanding we received here. When we arrived we were welcomed by DaJuan at the front desk. He was very friendly and helpful. First impressions are so important and he certainly helped ours to be a good one. Our room was spacious and spotlessly clean. Beds were very comfortable. This hotel has a fantastic location with a free shuttle every 15mins directly to city walk and Universal studios. Restaurant has extremely reasonable prices for a hotel and a great menu. While staying here my elderly father took I’ll and I can’t express how thankful I am to Chizuru the concierge. She went out of her way to help with anything we needed. Chizuru is definitely an asset to this hotel. I would definitely stay at this hotel again and it’s the perfect location when visiting Universal Studios and surrounding attractions.
Read More
TripAdvisor user image
New York City, New York
"Newly renovated hotel close to Universal Studios"
TripAdvisor user rating 4 out of 5
Reviewed January 02, 2020 NEW
My wife and I stayed here for a night while visiting Universal studios with our friends, another couple. We were given connecting rooms so were able to hang out before bed time. Hotel appears recently renovated and is within good distance from Universal studios, being connected by shuttle bus services that run every 10 to 15 minutes. Overall positive experience for our stay.
Read More

Frequently Asked Questions about Sheraton Universal Hotel

Is this hotel pet-friendly?
Yes. The pet policy is as follows:

  • Dogs weighing up to 40 pounds are welcome at our hotel
  • One pet per hotel room; pet cannot be left alone in room
  • Pet must be registered and a waiver must be signed at check-in
  • Credit card on file required
  • $75 USD non-refundable cleaning/sanitizing fee

Can I request a smoking room?
No. This is a 100% non-smoking hotel.

Does the hotel offer parking?
Yes. Self-parking is available for $30/day and valet parking is offered for $45/day.

Will my room have a safe?

Will my room have a microwave and/or mini-fridge?

Does the hotel have WiFi access? 

Does the hotel have an airport shuttle?
Yes. Guests can reserve a seat on the airport shuttle for an additional fee of $24 per person.

Is there a pool at the hotel?
Yes. The hotel has an outdoor pool.

Does the hotel offer a complimentary breakfast?
No, however, guests can purchase breakfast for the following costs:

  • Buffet Breakfast fee, from 34 USD
  • Full American breakfast, fee from 25 USD
  • Grab-n-Go breakfast, fee from 10 USD