La Quinta Inn & Suites Richmond - Kings Dominion in Doswell, VA

Rooms are OK. It looks like they have made major repairs. You could still smell fresh paint. The hotel is unstaffed to an extreme. The staff is not at fault, they tried to do their best. We have to wait 10 minutes before somebody could help us at the main desk. Breakfast was the low point. Again, had to wait for a long time before they will bring fresh food. The ada show a swimming pool but it was non-existent.

I do not recommend staying here for many reasons. Selected this hotel for proximity to Kings Dominion and the room selection. Room was advertised as a two bedroom suite which was exactly what I was looking for. Upon check in I was told there were no more suites available. They had one set of two adjoining rooms or I could have two separate rooms. I asked how it is possible for me to reserve a room and when I show up it not be available and he just repeated that no more suites are available. I took the adjoining rooms. Neither room was rentable. There was no smoke detector in one room (just a wire hanging out of the wall) and neither room had placards on the back of the door showing EGRESS or other room safety. My understanding is these are requirements. In one of the rooms the bathroom door was visibly damaged and would not latch or stay closed. The toilet in the second room was not functioning properly (I found out the next morning this was known and they still rented the room out). I called the front desk about this shortly after getting in the room and he came in and plunged the toilet for about 30 minutes and then said it is mostly working. It was not. Neither room had a refrigerator as advertised, just empty cabinets where they were supposed to be. So we had to throw all of our leftovers away. Knowing there was no other connected rooms at this hotel and afraid that if I complained further we would have to find another place to stay late at night, we decided just to get through the night. I reported all of the issues to the front desk the next morning and was just told that they would tell maintenance. I reached out to IHG customer service. They expressed concern and assured me I would be contacted in 48 hours. Having not received that return communication after 5 days, I reached back out via email. I received a response saying I would be contacted. I did receive a call from IHG and was told that the hotel manager would call me within 24 hours. I asked what I do if I don't get that call and again was assured that the hotel manager would call me. Never got that phone call. I will definitely not stay at this particular hotel again and I'm also disappointed in IHG. So, looks like the best I can do is reach out to the local health department and warn others via reviews. I will say that the rooms felt clean and the staff members we interacted with the next morning were friendly. I hope they find a better managed hotel to work at.

The room was very nice and clean almost the best sleep I’ve have had in a long time , with the pure white fluffy pillows ,the comfortable and clean comforter’s and the bathroom was very well maintained and looked awesome although we thought the bathroom floors were dirty it was paint stains. The housekeeping woman (not too sure of her name looked to be Spanish with a tattoo on her arm and face) was very pleasant as well when myself or my husband asked for anything she made it happen and I mean quick. My husband nor myself had not seen her for a few days so we were thinking she’s no longer with the company.With being said we went days without clean towels and wash rags. The rest of the staff on the other hand was very rude and snappy at me at the front desk the woman was really not inviting except for one young man and so I checked out a bit early than I expected due to my room not being cleaned as it should have been not sure why and the rudeness of the front desk woman and not to leave out the woman who does the food is wonderful at her job not that’s it’s a restaurant but it was good!

We stayed here in March and would not recommend. Got there no one at the front desk. There was a phone to call for help but no one answered. I finally went throughout the hotel looking for someone to help. I found someone painting on the 2nd floor who went and got someone. The pool not open! It was full of furniture as they were remodeling. This is one of the reasons we choose to stay here. We found something on our sheets!! They just gave us sheets to replace ourselves. No fire alarm in room. Light bulbs missing.

Second time staying here going north to MA from FL. Renovations are in progress so the pool isn't open which it doesn't state on the website. I didn't care but for those looking for a pool beware. We always book a king room with sitting area. The updates were nice, the room was very clean however, they need to fix the new beds. In speaking with a neighbor, she had the same problem. The bottom of the bed is encased in metal and every time you move in bed there is loud, reverberating noise like someone hitting a large gong! Lots of areas to walk your pets (please pick up after them). No need to find a place for breakfast because they provide one of the best at all the hotels we have stayed at. I would give it 5 stars but, because of the renovations, there was not enough lighting so maybe next year it will get 5.