Hotel Landy Orlando Universal Blvd, A Tribute Portfolio Hotel in Orlando, FL

I checked into this hotel on 6/5/25 and was informed about the A/C being out but should be working later in the evening. Upon checking into my room, I didn't think the temperature wasn't that bad and I could manage until it would be fixed. Proceeded to prepare to take a shower and the water to the shower would not even turn on. Went down to front desk and they gave me another room. Started to prepare for my shower once again and low and behold, this shower did not work either. So after 2 different rooms I decided to just leave and find a different hotel. When I informed the front desk I was leaving and asked for a refund, they stated it would take 2-3 days before I see the credit on my CC statement. It has been 8 days (5 business days) and still no credit on my statement. I am sure that this hotel is great (when everything is working properly) but on this day it was a miserable experience.

Went to the hotel with my boyfriend, sister-in-law, and her spouse. The experience was amazing! Tyler and Malaki in valet was awesome. They helped us with all of our luggage, very nice and polite as well. When we went to the front desk Tiffeney Bell (front desk agent) was so amazing. She was polite, hilarious, very kind, very helpful, and complimented us. Later on, Tiffany (Front desk lady) was very helpful and kind to us. Thank you Hotel Landy for a wonderful time.

Absolutely amazing! Thank you hotel landy for an awesome experience! The staff was absolutely lovely, front desk agents Ms. Tiffany B and Ms. Tiffany were more than helpful. And a big shout out to the valet team! Tyler and Malachi y'all are amazing!

I was hesitant to book this hotel after reading some prior reviews of water issues, I figured that was over a year ago when they first opened and that it had been resolved. Since we were going to Universal and this hotel is 5 minutes away I still booked, what a mistake! At first check in the front desk receptionist was not very welcoming, I had to ask about shuttle service to the parks, which I only knew they had because I read online. The property itself is nice, just like the pictures so not much to complain there. Rooms are fine too, we booked a junior suite for the pull out bed, except it didn’t have any coverings so not sure how we would have known that to bring our own. That first night is when the issues started, the AC was so loud and so noisy that I had the worse nights sleep! Next day we had breakfast on site, it was good so no complaints on the food or service. We spent the whole day at the parks and were looking forward to coming back to shower and rest and right away in the lobby it was boiling hot. Spending the whole day at the parks and then coming back to no AC or hot water on the property was terrible! I had a child with me and she was about to have a heat stroke. We were told it would come back by 8:30pm and we refused to wait to see if it did as other guests told me they had told them earlier it would be back by 5:00pm. We checked out immediately and booked at another hotel nearby. This hotel has potential, I understand issues happen, but due to this experience we will not be coming back.

We stayed at this hotel for 16 nights in May to celebrate our honeymoon and my husband's birthday. Upon arrival, we were warmly welcomed by Maya, who was cheerful and accommodating. She upgraded our room and offered complimentary breakfast and drinks for one night, which was a thoughtful gesture and I was grateful for it! Pros • Modern & Clean: The hotel is stylish, well-maintained, and generally staffed by friendly, helpful individuals. • Dining Options: On-site dining, including a convenient Starbucks, made meals easy. Our first dinner was excellent—delicious food served promptly. • Location: Ideal for tourists—just off International Drive, with restaurants nearby and only 10 minutes from Universal Studios and 20 minutes from Disney. • Facilities: Great amenities including a pool, jacuzzi, gym, games room, and outdoor activities. • Outstanding Staff: Maya stood out for her exceptional service throughout our stay. Sierra (Starbucks) and Owen (checkout) were also friendly and professional. Cons • Housekeeping Inconsistencies: Despite being told rooms would be cleaned daily, our room was missed on three occasions. Towels, toilet paper, and soap were not replenished, and bins were left full. Requests for basic items like shower gel/hand soap were repeatedly ignored until escalated to management. I spoke to the man on reception wearing a grey blazer and his response was shocking “I have communicated this to housekeeping, they speak Spanish, there’s not much more I can do and he shrugged his shoulders. You can speak to the manager if you like.” • Noise Issues: We were woken at 3 a.m. by loud shouting from neighbouring guests. After 10 minutes, we called reception, who informed us that security was “doing his rounds” and would attend shortly. Unfortunately, the noise continued for another 20 minutes, and we didn’t observe any intervention. The next morning, the manager explained that security had checked but “heard nothing,” which was disappointing given the delay in security coming up to check their room. The following night, the same guests were disruptive again around 10–11 p.m. This time, we recorded the noise and reported it in person. Maya and another staff member responded immediately and said that it was unacceptable, and security arrived within 10 minutes to resolve the issue. Their prompt action was greatly appreciated and demonstrated the level of service we had hoped for throughout. • Lack of Shuttle Information: We were unaware the hotel offered a shuttle to Universal Studios until after our stay, which could have saved us transportation costs. This should be communicated more clearly at check-in or on booking platforms. • Marriott Tour Desk: We were approached multiple times about a promotional tour to another Marriott property. The purpose of the tour was unclear, and it felt intrusive during our vacation. While one staff member at the Marriott tour desk was polite, another was overly persistent and unprofessional. When we declined the offer to join a promotional tour, she appeared visibly irritated and repeatedly questioned our decision, asking “Why?” multiple times—even stating it was a fully booked tour, which made her insistence confusing. We later discovered it was a 90-minute tour of another Marriott property, which was not of interest to us during our holiday. ________________________________________ Overall: This hotel has a lot to offer in terms of location, amenities, and select staff members who go above and beyond. However, improvements in housekeeping consistency, communication, and guest relations would significantly enhance the experience.