Hotel Indigo Denver Downtown - Union Station, an IHG Hotel in Denver, CO

We stayed at The Hotel Indigo Downtown Denver near Union Station for three nights on our recent road trip. The hotel is nice, clean and the front desk personnel are very friendly. As a newbie to Denver we were a bit confused as to parking, quickly discovered the parking garage attached to the hotel. I had thought there was valet parking but obviously there wasn’t. Parking is $45 per day, and with our status with IHG we did receive parking for $40 per day. There were no “luggage racks” to use to take out luggage into the hotel so I am sure that we were a sight to watch as we struggled with medical equipment and a few pieces of luggage. Signage is a bit confusing and we walked into a business that shares space with the hotel. Although the person at the desk only said “next door for the hotel” we were lucky to come across people leaving the hotel entrance (no outside signage from where we were). Once inside we were greeted by a super friendly young man by the name of Oscar. Also with our IHG status we were able to take advantage of perks with the attached restaurant, The Ambler. The room itself was ok, a bit industrial for our liking but the bed was comfy and the room was clean. Being across the street from Union Station we were subjected to train horns as late as 11pm. The hallway was loud as we could hear our neighbors coming and going (not a big deal). The shower is very slippery, be careful! All in all our stay was fine and we are not opposed to staying here again.

Great hotel in a great location. Close to many points of interest (Coors field, Ball Arena, etc). Staff were friendly and helpful in answering some questions we had and seemed to go over the top to want to help out. The room itself was a nice size and worked for us. My only drawback was that the air conditioner in our room was the loudest A/C I have ever heard. Seriously sounded like a jet engine firing up every time it cam on overnight. But besides that it was a nice stay and we would go back.

Room was clean with comfortable bed and great AC, but on the small side. I would definitely find a hotel on the other side of the tracks of union station if staying in downtown Denver again. Was made to feel a little uncomfortable with a staff member in the bar. Not a bad experience overall but would not stay here again.

The hotel is in a great location to downtown shops and restaurants. Across the street from the train station (both metro and Amtrak). I felt very safe in the area as well. The staff were awesome, very friendly, and always ensuring my stay was going well. The attached restaurant was great for both breakfast and dinner. As for the rooms, very clean and well laid out and spacious. The hotel also has an attached parking garage with both self and valet parking both for a fee but reasonably priced for a downtown hotel.

Of all the disappointments with this hotel, the most vexing is that they allow guests to keep unattended dogs in their rooms, even after receiving complaints that the dogs bark incessantly when their owners are absent. When I made my reservation - and when I checked into the hotel - I made one request: a quiet room. I had to wait 45 minutes after the regular check in time for my room to be ready, apparently because the front desk “trainee” didn’t think to alert the housekeeping staff to expedite the cleaning of the room for which I was waiting. The room was generally quiet apart from mechanical noises (A/C and an occasionally clanking pipe). But before too long that quiet was replaced with the sound of a barking and crying dog. I called the front desk, but no one answered, because the hotel clearly is understaffed. So I went down to the lobby. When I told a different front desk clerk (who identified herself as the supervisor) about the dog, she said she would call the guest whose room it was and tell her to return to the hotel. Apparently, the guest, knowing of the dog’s behavioral issues when unattended, had given the desk clerk her cellphone number. Within 15 minutes or so, the guest returned to her room and the dog, thankfully, stopped barking. But the same thing happened the following afternoon. The hotel staff, knowing of the dog’s barking problem, again permitted the guest to leave her dog in her room unattended. It was a virtual certainty that the dog would bark and cry again, disturbing guests in all of the nearby rooms, but the hotel staff apparently did not care—or at least didn’t think the matter through. After conferring with other unhappy guests on the floor I called the front desk again. The same supervisor I spoke with the day before told me the hotel is “pet friendly” suggesting they care more about pets than human guests. It was over an hour before the guest returned and barking stopped. One final issue—the hot water dispenser in the lobby dispenser water with an unmistakable coffee flavor. I can’t drink coffee, and I could not enjoy a customer of tea. It is not difficult to keep the hot water container and mechanism free from coffee, but Hotel Indigo was incapable of doing it. I would not stay at this property again, even at no charge.