GreenTree Inn San Diego Mission Bay in San Diego, CA

On 4/23/25, I prepaid $146.59 for a room at the Green Tree Inn San Diego, with a check in date of 4/26/25 and check out date of 4/27/25. On 4/26/25, The Green Tree Inn San Diego double-charged me $213 for the aforementioned prepaid room at check in. I immediately requested a refund, and the front desk agent assured me that the full amount will be refunded within 5 business days. However, The Green Tree Inn only partially refunded the charge ($101.43) as of 6/29/25. I am still fighting with my credit card company and Green Tree Inn to get my money back, over two months after my stay! DO NOT STAY AT THIS HOTEL IF YOU VALUE YOUR FINANCES!!

We did no start off our stay very well. The room smelled like smoke. We tried to turn on the TV, but the remote didn’t work. I called the front desk and they said they would send someone over in 15 minutes. We waited over 30 minutes, so I took the remote to the lobby office and they changed out the remote batteries. There were batteries just sitting there and I thought, they are probably dead. I go back to the room and sure enough the remote didn't work. I went back to the office and said they did not work. They said they would send someone to our room. I told them we were waiting over 30 minutes and no one came. They didn’t seem to care or apologize for the inconvenience. Then, the maintenance guy walked in and followed me to our room to confirm the remote didn’t work. He left and came back with 3 other remotes and one of them finally worked. The phone kept ringing in our room, but no one was there when we answered. We finally just unplugged the phone. The walls were super thin. We were in a handicapped room, which was right next to their laundry room. They did laundry until 10 pm and started up again at 8:00 am. Wow! What a stupid place to put a room. The shower was handicap, so there was no way to keep the shower water contained and the whole bathroom floor was wet. Why weren’t drains put in toe catch the water? Later we found out that our window was left open, which explained why we heard so much noise outside too. Then, you have the parking. Trying to park near the pool is a nightmare. It’s extremely hard to get in and out. Their large parking lot was blocked with a lot of cones, so we were limited with parking anywhere. The pool is super small and pictures are deceiving. The breakfast was ok at least, but I would not recommend staying here. We paid $150 a night, which it wasn’t worth it! Luckily, we only had to stay one long night.

Great experience! There wasn’t much of a view but the weather was beautiful. Near the beach and so many restaurants around that were also walking distance. Front desk is super nice. Breakfast was also great, I loved everything. Definitely will be staying again.

Pros: -breakfast -free and plenty of parking Cons: -elevator not functioning -toilet clogged, overflowed even w/ plunger use -fridge had to be replaced The whole experience cut our trip short - we chose to just drive back home to Vegas on New Years eve instead of staying the remaining 5 days. We called for the clogged toilet within the first 24 hours and all we were given was a plunger. We also had to go up and down the stairs with ALL of our luggage/stuff (family of 4, 2 really young children) since elevator was not working since our arrival the weekend prior but this was nothing compared to the overflowing toilet. I was hoping they would send someone to clean up the bathroom right away but we've had breakfast, even packed up (could not stand the smell) and no one came to clean. I want to like the hotel given the free breakfast/parking/location/price but it ruined a much needed vacation/holiday so I'd recommend you spend just a few more dollars somewhere else. I haven't had a nice long vacay in 2 years and this is the experience I got. My fault for thinking it can't be that bad to book with them. 2 stars for location and parking.

Clean, safe, comfortable, convenient and the breakfast is hot and the coffee is good. The bed and pillows were comfortable. There is a bit of wear and tear: The A/C worked but the housing was falling off. My refrigorater did not work. My comode would sometimes keep running and I'd need to close the flap. The first night I got there the ice machine on my floor was not opperational. It was working after the first night.