Hilton Garden Inn in Gatlinburg, TN

Great location and terrific service from the front desk however the rooms are a bit dated and awkward. We enjoyed a balcony room facing the river on the third floor. Perfect. It cannot a fireplace and whirlpool tub. The tub, in our opinion, is totally unnecessary and a waste of valuable room space. It is a throwback to 1980’s Poconos. YKIYK. The only chair and ottoman did not fit into the space that was left in the room and we found ourselves moving its location continually. Lastly, it’s time for HGI to reflect on their post COVID housekeeping policies. Prices are higher and housekeeping is offered less. One must request daily room housekeeping for your stay or it’s just not going to happen, other than for an extended stay. Let the guest choose to refuse daily housekeeping rather than the current policy of extended stay or a 24 hour prior notice. This policy is obsolete and clearly a cost saving measure. Other than that, it’s a great hotel, convenient parking and a wonderful staff.

We have been to Gatlinburg several times over the years and this is the second time staying at the Hilton Garden Inn. The hotel has a great location, within walking distance of everything on the strip, along with ample parking even during their most crowded months. The lobby, eating and lounging area was light and airy, neat and clean, all you could ask for. We had a balcony room with a fireplace and large jetted tub. The room was clean and everything functioned as it should. If available, we plan to stay here on our next Gatlinburg visit too.

Stayed her for a conference and was registered by my employer and after reading the reviews was not expecting a great experience, but it was actually very good. The lobby looks to have been recently renovated and the rooms were also probably done a few years ago. Had a King room with a fireplace. There is some wear and tear (the arms to a fabric chair in the room were visibly worn) but the rooms was clean, big TV, nice bathroom (less than average amount of sloppy hotel bathroom "repairs"). For the price of just over $200 with tax, etc. I felt it was a little over priced, but it is Gatlinburg. A plus is unlike a lot of hotels I stay at, the AC/Heater doesn't constantly whine all night long when it is not heating or cooling. Parking in Gatlinburg is horrible AND expensive if you can find it, but I never had trouble getting a spot at the hotel (no fee to park!) and it is just a 5 minute walk to the convention center, breakfast places and a small Starbucks across the street from the convention center. To get to the main drag on Parkway it's better to cut through the back of the hotel parking lot and through the Hampton Inn parking lot. To try and walk from the front of the hotel on River Rd is a little dangerous (for strollers, wheelchairs, etc) because there is a long section of no sidewalks/paths and you have to walk in the road itself with a lot of car traffic and it actually adds a few minutes vs cutting through the parking lot. If you don't want to walk on the extremely busy and crowded (pedestrians/cars) Parkway, across the street from the front of the Hilton is a nice sidewalk that runs along the Little Pigeon River that parallels the Parkway. Did not eat here or visit the bar, but noticed they had a grind by the cup automatic coffee machine that was out of order in the little store area that cost $ per cup. If I have to stay in Gatlinburg again I would stay here. Off the main drag, quiet, and based on the large amount of families/large groups that run through these hotels and probably tear them apart, at least I know this place is pretty well put-together.

Great location and walking proximity to downtown Gatlinburg. Kevin at front desk was very helpful, hospitable, and offered great recommendations for our party! He was also very accommodating to our needs. Nice, clean room and bathroom. However, I wasn't able to locate a fan in the bathroom. Other than that, I had an overall great experience and will be staying there next time I'm in town.

Rooms are decent and clean. We took the room with Balcony and whirlpool. Balcony was not clean. Breakfast is a scam. We paid for the breakfast then they told wither it will be buffet or made to order but when we booked they mentioned we will have both options. I was with my wife so we asked for made to order they said it will only have one dish for both of us. Small french toast or waffle. We opted for buffet and there was just scrambled eggs, sausage and potato’s. Days Inn offer better breakfast than this hilton. Also, its at the back side of the road not main location but everything is close.