Hilton Club New York in New York City, NY

Accepted an invitation to the Hilton Club that promoted a vacation package opportunity. The location and accommodations were beyond what was expected. Not a huge space but everything need was comfortably situated. From the bedding and complimentary robes to the well-lit beautifully designed bath, it all exemplified the Hilton brand. Great stay and hope to do it again.

Slightly mixed review overall. I was confused honestly and didn't realize this is maybe a time share ownership property? It's inside the hotel but it's somehow separate -- the wifi is for the club I guess only but not around hotel and you can't use the app to check in and out and contact staff. My phone didn't work so without the app it was a little annoying. The room was of decent size and it was fine. Not a bad option but I felt a little confused about this small couple floors within this giant convention hotel. Would probably pass in the future but it's solid. Room had a little too strong a cleaning smell.

The location of this hotel is perfect for anyone who wants to be close to Times Square or the Broadway District. The rooms are nice and spacious and the hotel itself is nice. However, as a diamond member, I came in on a Hilton package and the two complaints I had were that I had to pay to store my luggage on the last day. $5 dollars a bag and also you do not get any privileges as a diamond member (like using the executive lounge) if you’re coming in under this promotion. If you aren’t coming under the promotion package, I would say this is a good choice if you’re looking for a great location and a good hotel. The concierge was very nice and so was the doorman who worked outside with the taxis. One of them saved my life when a bike almost ran me over. lol Overall it was a good experience. I would return!

What a brilliant stay we had at the Hilton Club, we were treated so wonderfully. We were staying on the 37th floor, which had great views and it's own check in desk, which made it much easier to get any issues sorted out, without having to queue for a while. The only issue we had during our stay was our room key stopping working and this was solved immediately. I'd like to give a special shout out to Shelley on the reception, who when she found out it was my birthday, treated me to Champaign and cakes in my room. Above and beyond what I expected. The room was beautiful and clean, containing one of the best showers I’ve had! I would definitely stay at this Hilton again. Everything about this hotel says luxury and if you want a special place to stay on your trip then this hotel won’t disappoint. We will be back again.

Stayed on 44th floor on a package to pitch me to upgrade my current ownership level. Was very disappointed. I was not told before hand to go directly to the 44th floor. After 35 minutes in the Diamond line, I was told my Diamond expired and I would have to do to the next line. After 25 minutes in the regular line,, I was very rudely and unapologetically told by Robert to check in on the 44th Floor. Once on the 44th floor, the room was not ready so i have to go back down to have them hold my luggage. When room was ready, when back up to the 44th floor to get walked to my room (key card were not working that day or the next day), only to be told I would have to go down and get my luggage myself. Once we got back up to 44th floor, two other couples were checking in so we have to wait 30 minutes for the gal to let us in out room). Once finally in the room to settle in, the A/C did not work and the room was so warm I was sweating - the windows would were stuck and would not open. When I called to report this, I wanted to know when they would come to the room. The woman at guest services told be she could offer no ETA. I explained I did not want to unpack and then re-pack to move to another room if the A/C could not be fixed. We also needed to get ready for dinner reservations in the city. She said "I can't tell you when they will be there, but you are on the maintenance list." She then proceeded to hang up. Mattress was horrible. Room was dirty with hand prints all over the coffee machine, top of counter, tv, and mirrors. Lighting in bathroom was too dim, could not put on makeup in there. The room keys did not work so every time we left, we had to be escorted back to our room. I expect more as a HVC owner, especially when you are trying to upsell me. No accommodations were offered, no extra HH points, no apologies, nothing.